GM Service Manual Online
For 1990-2009 cars only
Makes 🢒 Cadillac 🢒 2000 🢒 Escalade 🢒 Body and Accessories 🢒 Cellular Communication 🢒 OnStar Call Center Unable to Configure OnStar (R) System

OnStar Call Center Unable to Configure OnStar (R) System for Cadillac Escalade 2000

Test Description

The following numbers refer to the steps in the table.

  1. This step checks the configuration of the OnStar® system.

    2.

  2. This step checks for an open in the IGN SEN circuit.

    3.

  3. This step checks for a short to ground or an open in the Ignition Positive circuit.

Step

Action

Value(s)

Yes

No

DEFINTION: This procedure diagnosis the "Unable to configue the OnStar® system" message from the OnStar® Call Center.

1

Did you perform the OnStar® Diagnostic System Check?

--

Go to Step 2

Go to OnStar System Check

2
  1. Turn ON the ignition, with the engine OFF.
  2. Activate the OnStar® Call Center button.
  3. Ask the OnStar® Call Center operator to configure the vehicle.
  4. Activate the Call End button.

Did the OnStar® Call Center operator say that the vehicle was configured?

Go to Step 5

Go to Step 3

3

Test the IGN SEN circuit for an open. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the problem?

--

Go to Step 5

Go to Step 4

4

Test the Ignition Positive Voltage circuit for an open or a short to Ground . Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the problem?

--

Go to Step 5

Go to Step 2

5

Operate the system in order to verify the repair.

Did you correct the condition?

--

System OK

Go to Step 2