For 1990-2009 cars

# WARRANTY ADMIN. - REPAIR/ REPLACE POLICIES & PROC.

#### SUBJECT: WARRANTY ADMINISTRATION - REPAIR/REPLACE POLICIES AND PROCEDURES

#### MODELS: ALL PAST, PRESENT, AND FUTURE PASSENGER CARS AND TRUCKS

THE PURPOSE OF THIS BULLETIN IS TO PROVIDE RETAIL AND WHOLESALE SERVICE PERSONNEL WITH ENHANCED SERVICE POLICIES FOR ASSEMBLY REPLACEMENTS DURING THE GM NEW VEHICLE LIMITED WARRANTIES.

THE GM SERVICE POLICES AND PROCEDURES MANUAL, DATED 10/97, ARTICLE 1.2.1.J ASSEMBLY REPLACEMENTS CURRENTLY STATES, "WHERE IT IS MORE ECONOMICAL TO REPAIR THAN TO REPLACE A FAILED PART OR COMPONENT....DEALER WILL BE REIMBURSED FOR SUCH REPAIRS (PARTS AND LABOR) BASED ON GM LABOR TIME GUIDE." GM STRONGLY SUPPORTS THAT THE MOST ECONOMICAL WARRANTY REPAIR BE PERFORMED. THAT IS, IF IT IS MORE ECONOMICAL (PARTS AND LABOR TOTAL) TO REPAIR A FAILED COMPONENT INSTEAD OF REPLACING IT, THE REPAIR OF THE COMPONENT MUST BE PERFORMED.

EFFECTIVE WITH REPAIR ORDERS DATED ON OR AFTER JANUARY 15, 1998 DEALERS ARE TO BE GUIDED BY THE FOLLOWING WHEN ATTEMPTING TO REPAIR/REPLACE AN ASSEMBLY (EXCLUDES ACTIVE EXCHANGE PROGRAMS):

- IF SERVICE PARTS/KITS ARE AVAILABLE THROUGH GMSPO FOR ASSEMBLIES (I.E. BRAKE MASTER CYLINDER, STEERING GEAR) THEN IT MUST BE USED IN LIEU OF AN ASSEMBLY.

- QUALIFIED TRAINED TECHNICIANS USING RECOMMENDED OR ESSENTIAL TOOLS MUST PERFORM ALL REPAIRS.

- COMPONENT DISASSEMBLY MUST BE PERFORMED TO DETERMINE WHAT SUB- COMPONENTS HAVE FAILED.

- WHEN A COMPLETE ASSEMBLY IS USED, AN ITEMIZED LIST RECAPPING THE REPAIR VS. REPLACEMENT DECISION MUST BE INCLUDED. THIS INFORMATION, INCLUDING THE TOTAL AMOUNT FOR REQUIRED PARTS AND LABOR FOR THE REPAIR, MUST BE PROVIDED ON THE REPAIR ORDER.

- WITH RESPECT TO TRANSMISSION REPAIRS, IF IT HAS BEEN DETERMINED THAT AN ASSEMBLY IS THE MOST ECONOMICAL REPAIR, THE SRTA FORM MUST BE FILLED OUT AND A COPY ATTACHED TO THE REPAIR ORDER AND PLACED IN THE VEHICLE HISTORY FILE.

- SEAT TRIMS MUST BE REPAIRED VS. REPLACED WHEN POSSIBLE.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1997 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.