For 1990-2009 cars

# Warranty Admin. - Motors Insurance Corp (MIC) Extended Roadside Plan

Subject: | Motors Insurance Corporation (MIC) Extended Roadside Plan

Models: | 2000 and Prior Cadillac Vehicles

Attention: | Dealer Operator, Service Manager, Warranty Administrator and Cadillac Roadside Service Coordinator

Important: "GM of Canada" and "IPC" Dealers are not authorized to utilize this service bulletin.

The Motors Insurance Corporation (MIC) Extended Roadside Plan provides customers with the same roadside benefits for their vehicles that were provided as owner privileges while their vehicle was in warranty. Customers receive a solicitation letter from MIC prior to the date their vehicle's warranty will expire. This program was first announced in April, 1998, via DCS171. At that time, an exception was the Cadillac Technician Program, as that benefit was not included in the program. This benefit is now included. MIC will pay a Cadillac dealership a maximum of $72 for a Cadillac Extended Roadside Technician visit. This $72 includes the roadside fee and the charge to perform the MIC covered service. These services include the following:

• | Flat tire change

• | Jump start

• | Fuel delivery

• | Lockout assistance

Any other repair performed on the vehicle will be at the owner's expense, as outlined in the MIC Extended Roadside Customer brochure.

Cadillac dealerships will be able to submit to GM WINS for payment of these services using a special labor operation number, Z6721.

The following process must be followed for the MIC Extended Roadside Cadillac Technician cases:

• | A roadside case will be established using Labor Op Z6721 when the customer calls in for service and a technician is dispatched. Cadillac Roadside advisors will have the ability to determine if the customer was an MIC Extended Policy. Advisors will add the word "post" after the condition field to notify the technician that this is a covered MIC Extended Plan.

• | Upon completion of the service, the technician must contact Cadillac Roadside to close the case. A Repair Order number must be provided by the technician. Cadillac Roadside will not be able to close these cases without an R.O. number. Dealers will not be able to get paid unless a case is closed by the technician with an R.O. number and by a Roadside advisor.

• | The technician should use the Tech Line, 1-800-763-TECH to close the case. It is important that cases be closed via the Tech Line, rather than the Cadillac Roadside Service 800 number. Using the Tech Line leaves the Roadside number available for our Cadillac customers in need of assistance. After providing all the required information, the technician will hear this confirmation message: "The specified information has been accepted". The technician will then hear this new prompt: "You may enter 1# to enter another transaction or 0(zero)# to leave an R.O. number for an Extended Roadside service or speak with an advisor. If complete, please hang up".

| A claim pre-authorization will be transmitted to WINS by GM Roadside using the appropriate Repair Order number. Pre-authorization is required for these claims to pay. Pre-authorization will be transmitted daily.

• | The dealership will submit the claim to WINS using the following information. The claim must be submitted using the same detail contained in the GM Roadside pre-authorization.

• | R.O. Number that was provided to Roadside

• | Claim Type 0 (zero)

• | Labor Op Z6721

• | $ dollar amount (maximum $72) in Net Item

Questions regarding payment status or pre-approval authorizations should be directed to Cadillac Roadside Service or to the Cadillac Roadside Service Coordinator at 248-874-4869. The Roadside Coordinator or a Roadside advisor will be able to confirm that a pre-approval was sent to WINS. Please remember that a case cannot be closed by Roadside, nor transmitted to WINS without the R.O. number.

Important: If a technician is dispatched but unable to assist the customer and a tow is required, the technician must call Cadillac Roadside Service in order for a Roadside advisor to set up a new case and dispatch a AAA tow. Dealer technicians cannot be paid for a tow under the guidelines of the MIC program. The tow must be provided by AAA.