FRONT SEAT BACK IS UNCOMFORT. SITS TOO HIGH. Cadillac Concours 1997

For 1990-2009 cars

# FRONT SEAT BACK IS UNCOMFORT. SITS TOO HIGH

#### SUBJECT: FRONT SEAT BACK IS UNCOMFORTABLE, SITS TOO HIGH, OR BOTTOM CUSHION IS TOO SHORT (REPLACE PILLOW CUSHION INSERT)

#### MODELS: 1997 CADILLAC CONCOURS, DEVILLE, D'ELEGANCE

#### CONDITION:

SOME OWNERS MAY COMMENT THAT THE FRONT SEAT BACK IS UNCOMFORTABLE OR SITS TOO HIGH. THEY MAY ALSO COMMENT THAT THE BOTTOM CUSHION IS TOO SHORT.

#### CAUSE:

CONDITION MAY BE CAUSED BY HIGH DENSITY (FIRMNESS) IN THE PILLOW CUSHION INSERT OF THE SEAT BACK COVER.

#### CORRECTION:

REPLACE THE PILLOW CUSHION INSERT IN THE SEAT BACK COVER USING THE PROCEDURE BELOW.

1. REMOVE THE LEATHER SEAT BACK COVER FROM THE SEAT FOR ACCESS TO THE PILLOW INSERT (FIGURES 1 AND 2). REFER TO SECTION 10-10 OF THE SERVICE MANUAL FOR COVER REMOVAL PROCEDURES.

A. SOME SEPARATION OF THE FOAM IS TO BE EXPECTED DURING THE COVER REMOVAL PROCEDURE.

B. USE A KNIFE OR A PAIR OF SCISSORS TO REMOVE EXCESS GLUE AND FOAM ATTACHED TO THE TRIM COVER, WITHOUT CUTTING THE TRIM MATERIAL. THIS IS NECESSARY TO ENSURE AN EVEN FIT WHEN REASSEMBLING THE SEAT.

2. USE A KNIFE TO CUT THE STITCHES SECURING THE SECTION CONTAINING THE PILLOW INSERT TO THE SEAT BACK COVER (FIGURE 3).

3. DISCONNECT THE HEATED SEAT ELEMENT HARNESS FROM THE HEATED SEAT THERMISTOR IF EQUIPPED WITH KA1 (HEATED SEATS).

4. REMOVE THE OLD PILLOW INSERT BY UNSTITCHING IT FROM THE LEATHER SECTION JUST REMOVED FROM THE SEAT BACK COVER. THE NEW PILLOW INSERT WILL COME COMPLETE WITH HEATED SEAT ELEMENT (IF EQUIPPED WITH KA1), NEW FOAM PAD, AND BACKING MATERIAL GLUED TO THE NEW PILLOW CUSHION INSERT.

5. SEW THE NEW PILLOW INSERT FOAM TO THE LEATHER SECTION THAT WAS REMOVED. FIRST, STITCH THE TRENCHES TO THE LEATHER. NEXT, STITCH THE EDGES OF THE PILLOW INSERT TO THE LEATHER SECTION. THIS NEW SECTION IS THEN RE-SEWN TO THE LEATHER SEATBACK COVER.

#### IMPORTANT:

AVOID STITCHING THROUGH ANY PART OF THE HEATER ELEMENT.

6. RECONNECT THE HEATED SEAT THERMISTOR, IF SO EQUIPPED.

7. FINISH ASSEMBLING THE SEAT. MAKE SURE ALL ELECTRICAL CONNECTIONS ARE INTACT.

8. INSTALL THE SEAT IN THE VEHICLE. CHECK THE OPERATION OF THE HEATED SEATS, IF EQUIPPED.

#### PARTS INFORMATION:

#### MODEL W/O KA1 W/KA1 ===== ======= =====

DEVILLE 16796894 16793880 CONCOURS, D'ELEGANCE 16796895 16793882

PARTS ARE CURRENTLY AVAILABLE FROM GMSPO.

#### WARRANTY INFORMATION:

FOR VEHICLES REPAIRED UNDER WARRANTY, USE:

LABOR OPERATION LABOR OPERATION NUMBER DESCRIPTION TIME =============== =========== ===============

C7050 FOR REPAIR OF SEAT 0.5 HR (PASSENGER SIDE)

C7051 (DRIVER SIDE) FOR REPAIR OF SEAT 0.5 HR

ADD: FOR DELIVERY TO TRIM 0.3 HR SHOP, IF NECESSARY

FIGURES: 03 ATTACHMENTS: 00

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1997 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.