For 1990-2009 cars

# TEMPORARY LABOR OPERATION USAGE

#### SUBJECT: TEMPORARY LABOR OPERATION USAGE

During visits this past year and a half to dealerships for Warranty Management System phase three contacts, we have found that many warranty claims are being submitted with an incorrect Labor Operation. Although the dealerships involved have been reimbursed for claims, two problems arise:

1. If an incorrect Labor Operation is submitted for a warranty repair, incorrect information is going into the warranty data base which renders an inaccurate picture to those at Cadillac who are attempting to improve quality. In order to effect product improvements, we must have accurate feedback from the field.

2. Although the dealerships which use the incorrect operations are few, they create an increase to Warranty Management System ranking points for their dealership. This increase leads the dealership toward being selected for a full two-year warranty review.

The most frequent cause for this problem is that some dealerships are not using the special Temporary operations (Txxxx) found in Service Bulletins. We recommend the following:

o Assign one person to maintain a complete library of Service Bulletins.

o Assure that all bulletins are getting to the right technicians and that they are reading them.

o Assure that whoever posts your Labor Operations has access to Service Bulletins and places the appropriate Labor Operations on warranty claims.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.