For 1990-2009 cars

# SPECIAL POLICY: REPLACE FLEX VANE (DEVILLE AND FLEETWOOD)

MOOEL: 1985 DE VILLE AND FLEETWOOD

Some 1985 De Villes and Fleetwoods may experience an inadequate or inoperative Flex Vane Windshield Washer Pump. This condition may occur after the expiration of the New Vehicle Warranty period.

#### SPECIAL POLICY ADJUSTMENT

Should an inoperative Flex Vane Windshield Washer Pump be encountered, General Motors will inspect, and if necessary, replace the pump.

This Special Policy covers both parts and labor for a period of five (5) years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service.

This "Special Policy Adjustment Bulletin" should be filed in the 3 ring binder furnished to the dealer by General Motors.

#### OWNER NOTIFICATION

OWNERS OF VEHICLES AFFECTED BY THIS SPECIAL POLICY ADJUSTMENT WILL BE NOTIFIED BY LETTER FROM CADILLAC MOTOR DIVISION. A COPY OF THE OWNER LETTER IS ATTACHED.

#### VEHICLES INVOLVED

ALL 1985 Cadillac De Villes and Fleetwoods are eligible for this Special Policy Adjustment.

#### PARTS INFORMATION

The parts required to complete this Special Policy should be obtained from the Parts Distribution Centers of the General Motors Warehousing and Distribution Division (GMWDD). A description is provided below:

Description Part Number ----------- ----------- Windshield Washer Pump 22048650

If there is difficulty obtaining parts using normal ordering procedures, dealers may place a C.I.O. order using advise Code "2" with no special instruction code. The parts may also be ordered on a V.I.P. order; however, unless prior zone approval is obtained, dealers will be required to absorb any surcharge involved under the V.I.P. system.

If any problems are encountered in obtaining parts, please follow the three step procedure as stated in the GM Parts Emergency Order Follow-up Procedure (Refer to GM Parts Policy & Procedure Manual, Section IV, pages 32 and 33, August 1984 Edition).

#### SERVICE PROCEDURE

ONLY STEPS I THROUGH 4 AND STEPS 10 THROUGH 15 ARE COVERED BY THIS SPFCIAL POLICY

CHECK WASHER PUMP OPERATION BEFORE REMOVING FROM VEHICLE.

1. Remove cover harness connector. (See Illustration)

2. Apply 12V (+) to #6 terminal.

3. Pump should run and fluid should spray on windshield.

4. If washer pump does not run, replacement is required; go to step 11.

STEPS 5 THROUGH 9 ARE NOT COVERED BY THIS SPECIAL POLICY

5. If washer pump runs but fluid does not spray on windshield, follow steps below.

6. Remove washer bottle cap and examine filter screen at bottom of hose. Clean if necessary, add washer fluid as required.

If gummy residue is found on filter screen, empty washer bottle, clean filter screen and bottle and refill with approved GM washer fluid.

7. Check for disconnected, leaking or pinched hoses. Correct as necessary.

8. Inspect fluidic nozzles and check valve (if so equipped) for dirt, etc. Clean if necessary.

9. Reconnect all hoses and repeat steps 2 - 3.

10. If no fluid sprays, replace washer pump.

11. Disconnect washer pump retaining clip. (See Illustration)

12. Remove washer pump with side-to-side movement while pulling outward on pump.

13. Install new washer pump.

Align washer pump nozzle with notch in cover and then make sure new washer pump is pushed in all the way into the washer cover female terminals.

14. Connect washer pump retaining clip and repeat steps 2 and 3.

15. Connect cover harness connector.

#### CREDIT

Credit will be issued upon receipt of a properly prepared warranty claim as follows:

Failure Part Parts Labor Labor Code Number Allowance Operation Hours ------- ------ --------- --------- ----- 95 22048650 *** T6165 .3

*** The parts allowance should be the total of the current GMWDD net plus 30% for the part required for this repair.

#### OWNER REIMBURSEMENTS FOR PREVIOUSLY INCURRED EXPENSES

Consideration should be given to owners of 1985 De Villes and Fleetwoods who previously paid for repairs covered by this Special Policy. In the event an owner requests reimbursement, the dealer should obtain the owner's original paid receipts or invoices to verify the expense. Owners should be advised to retain copies of these documents for their personal records before surrendering the originals.

The dealer is to advise the owner that the invoices will be reviewed by a Cadillac Zone Representative and that the owner will be advised as quickly as possible of the amount that will be reimbursed. When a request is approved, the dealer is requested to issue the owner a reimbursement check.

Dealers will be credited for this reimbursement through the submittal of a Warranty Claim (to be submitted as one net amount with zone approval) as detailed below:

Failure Labor Labor Code Operation Hours SUB/MAT/TOW ------- --------- ----- ----------- 95 T6166 0 $XX.XX

Dear Cadillac Owner:

Some 1985 De Ville and Fleetwood owners may find that their windshield washer pumps don't work properly and need to be replaced after some period of use. This condition may happen after the new vehicle warranty period. We are writing this letter to tell you about the following Special Policy:

If your windshield washer pump stops working and needs to be replaced, Cadillac Motor Car Division will replace it at your Cadillac dealer at no charge, for a period of 5 years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service. Please contact your dealer for handling this Special Policy and for information on parts availability.

If you have already encountered this condition and paid for all or part of the repair, you should contact your dealer. You should present the dealer with the original paid receipt or invoice verifying expense incurred for such repair. All requests for reimbursement should be made before August 1, 1987.

This Special Policy only applies to conditions that require replacement of the windshield washer pump. Other problems that may occur in the system are not covered by this Special Policy.

We also recommend that you regularly check your washer fluid reservoir and make sure that the reservoir does not run dry. No matter what the condition of your washer pump, the washers cannot do their job without fluid. And because activating the washer system when the reservoir is empty makes the pump work harder, you may be able to prolong the satisfactory operation of your pump by keeping fluid in the reservoir.

We suggest you keep this letter and store it in the glove compartment, along with the Owner's Manual, Maintenance Schedule, and Warranty Booklet.

Cadillac Motor Car Division is taking this action in the interest of your continued satisfaction with our products.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.