For 1990-2009 cars

# NEW VEHICLE CLAIM PROCEDURE GOLD KEY PACKAGE MATERIALS

All 1985 Cadillac vehicles are being shipped with a sealed package of Gold Key materials in the trunk. It is essential that dealers inspect all new 1985 vehicles for the Gold Key package (FWD Deville and Fleetwood in-car shipment started with VIN# 238607).

In the event the package is missing and/or incomplete (e.g., opened with keys missing) the following procedures must be strictly adherred to:

A. Delivery receipt must be coded 98080 with a notation "Gold Keys missing", "Gold Key Package missing", etc.

B. Replacement packages and/or materials can be obtained from Gold Key Headquarters by calling 1-800-554-7600 and ordering from the following selection: Dealer Item Cost ---- ------ Complete Gold Key Package $25.00 Gold Keys (set of 4 in a key carrier) $12.00 Individual Gold Keys (ignition or trunk) $3.50 Audio Cassette Tape $3.50 "Welcome to the World of Cadillac" Brochure $0.75 Vinyl Portfolio $10.50 Owner's Manuals $4.60 Maintenance Schedules $1.35

#### NOTE: Only requests associated with transportation loss or an incorrect owner's Manual or Mainternance Schedule should be directed to Gold Key Headquarters. All other requests for current or past model owner's literature should be directed, as in the past to Helm, Inc. at 1-313-865-5000, Ext. 347. Owner's Manuals and Maintenance Schedules are available through Gold Key Headquarters in the 1985 Black Cover versions only. Materials for transportation claims will be billed to dealers at the above prices. Submit transporation claims for these amounts in the manner described in this bulletin. Incorrect materials will be replaced at no charge, and no claim is to be filed. Complete Gold Key packages will include a Warranty and Owner Assistance Information Booklet. However, replacement of individual warranty booklets may be ordered only through your zone office.

C. Submit a transportation claim for missing packages, keys or other items per the above list in the following manner: Labor Sublet Damage Operation Labor Mat. Code Number Hours Towing ------ --------- ----- ------ 98080 T6105 0.0 XXX*

*Net Amount equal to the cost of the ordered item(s) from B above.

#### Note: Each order carries a $3.00 fixed drop ship and handling charge as well as UPS postage charges. These charges are not to be included on the transportation claim. Credit for these charges will be issued on a separate postage reimbursement claim (Claim Type F). Refer to your Warranty and Transportation Claim Preparations Guide (page 14) for complete procedures on how to submit a claim for postage reimbursement.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.