For 1990-2009 cars

# TIRE COMPANY WARRANTY ASSISTANCE PROGRAMS

In response to dealer requests, all tire manufacturers who supply tires to GM have developed warranty assistance programs which enable the dealer to handle customer tire problems in the dealership without entering into any type of sales or service agreement with the tire manufacturers, Most of these programs were first announced in 1979.

These programs allow a dealer to obtain a replacement tire directly from the tire manufacturer without the involvement of the local tire outlet. This is especially valuable when a particular tire size is unavailable locally, or when the tire manufacturer's is inconveniently located. Procedures covering tire adjustments through local tire outlets continue as in the past.

We urge you to take advantage of these programs where necessary to ensure a high level of customer satisfaction in connection with the handling of tire warranty adjustments. Attached is an updated phone list for warranty assistance programs provided by tire manufacturers.

#### FIRESTONE

All calls will be answered "G.M. Tire Dealer Assistance and the caseworker will ask for:

-Dealer name, address and telephone number

-Customer name, address, vehicle identification, tire size and type required

Call station-to-station collect:

216-379-7096

#### GENERAL TIRE

WITH ONE TOLL-FREE CALL YOU WILL:

- Estabiish your account - Finalize the replacement transaction - Ship the new tire and make arrangements for return of adjusted tire

In Ohio 1-800-847-3349 or 1-800- 426-4889

#### GOODYEAR

In most cases, the tires needed for replacement or adjustment can be handled through the nearest Goodyear dealer or company-owned location. if further assistance is required, call the Goodyear District Office nearest you.

#### GOODYEAR DISTRICT OFFICES

Albany, NY. 518-463-4184 Atlanta,GA. 404-231-8362 Baltimore,MD. 301-247-0900 Birmingham, AL. 205-322-0521 (Boston) Needham Hgts, MA 617-449-6716 (Buffalo) Kenmore, NY. 716-874-9935 Charlotte, NC. 704-588-0500 Chicago, IL. 312-640-5100 Cleveland, OH. 216-267-3000 Cincinnati, OH. 513-769-4300 Columbus, OH. 614-888-1578 Dallas, TX. 214-637-9100 Denver, CO. 303-399-1780 Des Moines, IA. 515-265-5341 (Detroit) Southfield, MI 313-423-5616 Fargo, ND. 701-293-0809 Houston, TX. 713-230-5123 Jacksonville, FL. 904-354-1471 Knoxville, TN. 615-984-6220 Los Angeles, CA. 213-725-4050 Memphis, TN. 901-947-5200 Miami, FL. 305-592-4960 Minneapolis, MN. 612-927-7381 New Brunswick, NJ. 201-745-6533 (New Orleans) Jefferson, LA 504-838-4757 (New York) Franklin Sq., NY 516-488-1880 Oklahoma City, OK. 405-943-8377 Omaha, NE 402-393-2802 Philadelphia, PA 215-521-4000 Phoenix, AZ. 602-246-1358 Pittsburgh, PA. 412-922-2836 Portland, OR. 503-226-2951 (Richmond) Colonial Hgts. 804-526-4950 Sacramento, CA. 916-922-9851 N. Salt Lake City, UT. 801-292-4401 San Antonio, TX. 512-333-1217 Spokane, WA. 509-924-7711 St. Louis, MO. 314-429-8767 Syracuse, NY. 315-451-6100 Topeka, KS. 913-295-7293 San Leandro, CA. 415-483-2900

#### CANADIAN DISTRICT OFFICES

Maritimes & Newfoundland Moncton, New Brunswick E1C8M7 506-855-1300

Quebec-St. Laurent, PQ H4S1H9 514-334-1112

Ontario, Toronto M8Z5E1 416-255-1355 Manitoba, Winnepeg R3HOC5 204-772-0391 Saskatchewan, Saskatoon S7K3L6 306-242-0281

Alberta, Edmonton T5J2L8 403-455-7191 BC, Vancouver V6B4B5 604-255-2442

#### MICHELIN

If replacement tires cannot be obtained from a local dealer, locate your regional Michelin Tire Distribution Center on the following list and call the Customer Service Supervisor.

Atlanta (404) 488-4503 Baltimore (301) 796-5350 Boston (617) 339-5544 Charleston (803) 553-7111 Chicago (312) 773-2190 Dallas (817) 640-1154 Denver (303) 795-7027 Edison, NJ. (201) 225-3100 Houston (713) 869-6701 Jacksonville (904) 786-4312 Kansas City (913) 888-1115 Los Angeles (213) 921-0555 Memphis (601) 895-4131 Minneapolis (612) 545-1077 New Orleans (504) 733-4281 Portland OR. (503) 225-0890 San Francisco (707) 429-4880 Toledo (313) 847-0511

#### UNIROYAL

When calling, supply the following information: - Description of tire condition - Size, type and brand code of tire - Dealer delivery date of vehicle - Remaining tread depth of adjustment tire

1-800-231-5893 or

#### In Texas:

Dallas 214/630-2294 Houston 713/224-8266 San Antonio 512/226-0101

#### In Arkansas:

Little Rock 501/374-2111

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.