For 1990-2009 cars

# WARRANTY ADMINISTRATION - WARRANTY COVERAGE QUICK REF.

#### SUBJECT: WARRANTY ADMINISTRATION - WARRANTY COVERAGE QUICK REFERENCE GUIDE

#### MODELS: 1989-96 CADILLAC MODELS

********************************************************************** IMPORTANT: `GM OF CANADA' DEALERS AND `NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. **********************************************************************

ENCLOSED IS THE LATEST VERSION OF THE WARRANTY COVERAGE QUICK REFERENCE GUIDE. THIS GUIDE WAS DEVELOPED AT THE REQUEST OF THE CADILLAC NATIONAL SERVICE MANAGERS COUNCIL AND IS INTENDED AS A QUICK REFERENCE FOR SERVICE MANAGEMENT. THE GUIDE IS POCKET SIZE AND INCLUDES THE FOLLOWING INFORMATION:

* TOLL-FREE NUMBERS * 1989-1996 WARRANTY COVERAGES * MISCELLANEOUS WARRANTY SUBJECTS * BATTERY PRORATE GUIDE * CAMPAIGN INFORMATION * ROADSIDE SERVICE INFORMATION * CADILLAC CERTIFIED PRE-OWNED INFORMATION

THIS POCKET GUIDE CAN BE HELPFUL FOR SERVICE MANAGEMENT OR WARRANTY CLAIMS ADMINISTRATORS. IT IS NOT INTENDED TO REPLACE DETAILED INFORMATION CONTAINED IN PUBLICATIONS SUCH AS THE SERVICE POLICY + PROCEDURES MANUAL AND GOLD KEY COURTESY TRANSPORTATION MANUAL. SOME SPECIFIC INFORMATION MUST STILL BE OBTAINED FROM THE LARGER "SOURCE" BOOKS.

AN INITIAL MAILING OF THE BOOKLET IS BEING MADE TO ALL CADILLAC DEALERS. IF YOU WOULD LIKE TO OBTAIN ADDITIONAL COPIES OF THESE GUIDES, THEY ARE AVAILABLE THROUGH CADILLAC STATIONERY CONTROL UNDER CATALOG NUMBER S-2610.

DEALER SERVICE SUPPORT CADILLAC MOTOR CAR DIVISION GENERAL MOTORS CORPORATION

FIGURES: 0 ATTACHMENTS: 1 - BOOKLET AT VISPAC

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1996 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.