CAMPAIGN: BRAKE PIPE CONTACTED BY ENGINE OIL. Chevrolet Export Express 1997

For 1990-2009 cars

# CAMPAIGN: BRAKE PIPE CONTACTED BY ENGINE OIL

#### NOTE: GM OF CANADA CAMPAIGN 97012 IS LOCATED BELOW THE U.S. VERSION

#### PRODUCT SAFETY CAMPAIGN

#### SUBJECT: 97012 - BRAKE PIPE CONTACTED BY ENGINE OIL COOLER HOSE ------------------------------------------------------

#### MODELS: 1997 G VANS WITH 6.5L TURBO-CHARGED DIESEL ENGINES (L65) --------------------------------------------------------

The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitied to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

#### DEFECT INVOLVED

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1997 G Vans equipped with 6.5L turbo-charged diesel engines (L65). These vehicles exhibit a condition in which the front left-hand brake pipe may be contacted by the lower engine oil cooler hose. With contact, the oil cooler hose could wear a hole in the brake pipe during the life of the vehicle causing a loss of front brake performance and increased stopping distances. Partial loss of braking at a time when minimum stopping distance is required could result in a vehicle crash without prior warning.

To prevent the possibility of this condition occurring, dealers are to install an engine oil cooler hose bracket to prevent the lower engine oil cooler hose from contacting the brake pipe, and inspect the brake pipe for wear, and if required, replace the brake pipe.

#### VEHICLES INVOLVED

Involved are certain 1997 G Vans equipped with 6.5L turbo-charged diesel engines (L65). Involved vehicles are listed below:

SELLING SHIP TO DIVISION VIN DEALER DEALER -------- ---------------- ------ ------

Chevrolet 1GBHG3lF4VlO2O261 00-504 00-504 Chevrolet 1GCHG39FXV1018756 15-507 15-507 Chevrolet 1GNGG25F7VlOl9l72 19-344 19-344 Chevrolet 1GBGG25F7VlOl8987 59-723 47A22

GMC 1GDHG39FOV1018809 06-007 06-007 GMC 1GDHG39F2VlOl9l36 06-007 06-007 GMC 1GTHG35FOV1018741 06-381 06-381 GMC 1GTHG35F2VlOl9ll5 53-008 43-578

#### NOTICE

Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or ServiceNet (GMAC ONLY) prior to beginning campaign repairs. (Not all Vehicles within the above breakpoints may be involved)

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

#### PARTS INFORMATION

Parts required to complete this campaign are to be obtained from 2 sources. The Pipe Assembly is to be obtained by calling VISPAC at 1-800-923-2000. DO NOT ORDER THIS PART FROM GMSPO. REPLACEMENT OF THE PIPE ASSEMBLY WILL BE RARE. --------------------------------------------- -----

The bracket, bolt, and brake fluid are to be obtained from GMSPO in the customary manner.

There are only 4 Chevrolet and 4 GMC vehicles involved nation-wide. Please refer to your 'involved vehicles listing" prior to ordering requirements.

Part Quantity/ Number Description Vehicle --------- -------------------------------- -----------------

*15734251 Pipe Assembly Front Brake - LH 1 (if Req'd) 15735857 Bracket - Engine Oil Cooler Hose 1 11513914 Bolt 1 12377967 Delco Supreme 1 1 * Br-ake Fluid 1 Pint (if Req'd)

*Do not order this part from GMSPO.

#### CUSTOMER NOTIFICATION

Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

#### DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

#### SERVICE PROCEDURE

1. Raise the vehicle and secure with safety stands.

2. Inspect the left front brake pipe for wear or verify that the outer protective coating on the brake line pipe has not rubbed off (Figure 1, Item 1).

3. If the left front brake pipe shows wear, replace the brake line, P/N 15734251 (Figure 1, Item 1) and bleed the brake system (this occurrence will be rare). Refer to Service Manual Book 1 of 2, Section 5A2.

4. Lower vehicle.

5. With the vehicle in a parked position, turn the front wheels so that the front of the wheel is pointing outward (wheels positioned to maked a left-hand turn).

6. Install the engine oil-cooler hose assembly bracket (Figure 2, Item 1) to the engine oil-cooler outlet hose (Figure 2). Locate the 2 holes side-by-side on the frame (just forward of the engine mount bracket). Install the bolt (P/N 11513914) and the bracket to the frame (Figure 2, Item 2). The forward hole is threaded, the rearward hole is for a locating tab on the bracket assembly. Torque engine oil-cooler line bracket bolt to the frame, 14 Nm (10 lb. ft.).

7. Install the GM Campaign Identification Label.

#### CAMPAIGN IDENTIFICATION LABEL.

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label". is to located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

#### CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PARTNO. ALLOW CC-FC 0P HOURS -----------------------------------------------------------------------------

Inspect & Install Bracket 2 --- --- MA-96 V0019 0.4 inspect, Replace Frt. 4 --- --- MA-96 V0020 1.6 Brake Pipe Assembly & Install Bracket

For Campaign Administrative Allowance, add 0.1 hours to the 'Labor Hours".

The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for parts needed to complete the repair.

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

Dear Chevrolet/GMC Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall: General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1997 G Vans equipped with 6.5L turbo-charged diesel engines. These vehicles exhibit a condition in which the front left-hand brake pipe may be contacted by the lower engine oil cooler hose. With contact, the oil cooler hose could wear a hole in the brake pipe during the life of the vehicle causing a loss of front brake performance and increased stopping distances. Partial loss of braking at a time when minimum stopping distance is required coul.d result in a vehicle crash without prior warning.

What Will Be Done: To prevent the possibility of this condition occurring, your GM dealer will install an engine oil cooler hose bracket to prevent the lower engine oil cooler hose from contacting the brake pipe, and inspect the brake pipe for wear, and if required, replace the brake pipe. This service will be performed for you at no charge.

How Long Will The Repair Take? The length of time required to perform this service is 25 minutes to install the bracket, and if required, an additional hour and 15 minutes to replace the brake pipe. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed.

Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Chevrolet/GMC dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:

Deaf, Hearing Impaired Division Number or Speech Impaired --------- -------------- ---------------------- Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-800-462-8583

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).

Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Chevrolet/Pontiac-GMC Division GENERAL MOTORS CORPORATION

Enclosure

** CANADIAN VERSION **

PRODUCT SAFETY CAMPAIGN

#### SUBJECT: CAMPAIGN 97012 - BRAKE PiPE CONTACTED BY ENGINE OIL COOLER HOSE ----------------------------------------------------

#### MODELS: 1997 G VANS WITH 6.5L TURBO-CHARGED DEESEL ENGINES (L65) --------------------------------------------------------

#### DEFECT INVOLVED

General Motors of Canada Liniited has decided that a defect which relates to motor vehicle safety exists in certain 1997 G Vans equipped with 6.5L turbo-charged diesel engines (L65). These vehicles exhibit a condition in which the front left-hand brake pipe may be contacted by the lower engine od cooler hose. With contact, the oil cooler hose could wear a hole in the brake pipe during the fife of the vehicle causing a loss of front brake performance and increased stopping distances. Pardal loss of braking at a time when minimum stopping distance is required could result in a vehicle crash without prior waniing. To prevent the possibdity of this condition occurring, dealers are to install an engine off cooler hose bracket to prevent the lower engine off cooler hose from contacting the brake pipe, and inspect the brake pipe for wear, and if required, replace the brake pipe.

#### VEHICLES INVOLVED

Involved are the foflowing two (2) 1997 G Vans equipped with 6.5L who-charged diesel engines (L65):

#### VIN DEALER

IGCGG25F8V1018783 86664 IGTHG35FIVIO19087 86943

Involved vehicles have been identified by Vehicle Identification Number. Computer fistings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listingwith the campaign bulletin has no involved vehicles cuffently assigned.

#### PARTS INFORMATION

The Pipe Assembly is to be obtained by faxing Oshawa at 905-644-7846. DO NOT ORDER THIS PART FROM GMSPO. REPLACEMENT OF THE PIPE ASSEMBLY WILL BE RARE.

The bracket and bolt are to be ordered as an 'E' item, and the brake fluid is to be obtained from GMSPO in the customary manner.

Quantity/ Part Number Descnption Vehicle ----------- ----------------------------- -------------- *15734251 LH Front Brake Pipe Assembly I(If Required) 15735857 Bracket - Engine CW Cooler Hose 1 11513914 Bolt 1 992667 Delco Supreme I lo Brake Fluid 250ml (If Required)

*Do not order this part from GMSPO.

#### CUSTOMER NOTIFICATION

All customers of record at the time of cwnpaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.

#### DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service aU vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

#### SERVICE PROCEDURE

1. Raise the vehicle and secure with safety stands.

2. Inspect the left front brake pipe for wear or verify that the outer protective coating on the brake fine pipe has not rubbed off (Figure 1, Item 1).

3. If the left front brake pipe shows wear, replace the brake line, P/N 15734251 (Figure 1, Item 1), and bleed the brake system (this occurrence will be rare). Refer to Service Manual Book I of 2, Section 5A2.

4. Lower vehicle.

5. With the vehicle in a parked position, turn the front wheels so that the front of the wheel is pointing outward (wheels positioned to make a left-hand turn).

6. Install the engine od cooler hose assembly bracket (Figure 2, Item 1), to the engine od cooler outlet hose (Figure 2). Locate the 2 holes side-by-side on the frame Oust forward of the engine mount bracket). I" the bolt (P/N 11513914) and the bracket to the frame (Figure 2, Item 2). The forward bole is threaded, the rearward hole is for a locating tab on the bracket assembly. Torque engine od cooler fine bracket bolt to the frame, 14 N. m (I0 lb. ft.).

7. Install Campaign Identification Label.

#### CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin wifl require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer perfomiing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaign Identirication Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

#### CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC OP HOURS ---------------------------------------------------------------------------- Inspect & Install Bracket 2 --- ** MA-96 VOO]9 0.4 Inspect, Replace Frt. Brake Pipe 4 --- ** MA-96 V0020 1.6 Assembly & Installed Bracket

* For Campaign Administrative AJlowance, add 0. I hours to the "Labour Hours".

**The "Parts Allowance' should be the sum total of the cuffent GMSPO Dealer Net price plus 40% for parts needed to complete the repair.

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

Dear General Motors Customer:

General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1997 G Vans equipped with 6.5L turbo-charged diesel engines. These vehicles exhibit a condition in which the front left-hand brake pipe may be contacted by the lower engine oil cooler hose. With contact, the oil cooler hose could wear a hole in the brake pipe during the fife of the vehicle causing a loss of front brake performance and increased stopping distances. Partial loss of braking at a time when minimum stopping distance is required could result in a vehicle crash without prior warning.

To prevent the possibility of this condition occurring, your GM dealer will install an engine oil cooler hose bracket to prevent the lower engine oil cooler hose from contacting the brake pipe, and inspect the brake pipe for wear, and if required, replace the brake pipe.

This service will be provided for you at no charge.

Please contact your GM dealer as soon as possible to arrange a service date. If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limited 97012

JL:d

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.