For 1990-2009 cars

## Labor Time Guide Request for Review Process U.S. Dealers

#### U.S. Dealers (includes U.S. Saturn):

All GM Dealers in the United States (including U.S. Saturn) can submit Requests for Review through the Service Information (SI) web application accessed via DealerWorld. The GM Labor Time Guide (LTG) is one of several publications available to: Service Managers, Warranty Administrators, Office Managers, and General Managers.

After logging into GM DealerWorld,

• | Select the SERVICE tab from the main page

• | Select the Service Information (SI) link

• | From the SI main page, select the vehicle year, make, and model and Submit.

The publications page will appear.

• | Select the Labor Time Guide publication

• | The LTG Request for Review form can be accessed in the LTG publication as FEEDBACK.

Please complete all required fields prior to submitting your request.

If assistance is necessary to access this secured site, please contact the Techline Customer Support Center (TCSC) at 1-888-337-1010 (prompt #3).

#### U.S. Saturn Retailers

Use the feedback process described above for U.S. Dealers.

## Labor Time Guide Request for Review Process Canadian and IPC Dealers

#### Canadian Dealers (Includes Canadian Saturn)

Labour Time Guide Request for Reviews can be submitted on-line through GMinfoNET.

To access the Labour Time Guide request for Review form, select "Service and Body" from the GMinfoNET Home Page, then "Warranty Administration" , this will bring you to your selection for Labour Time Guide Request for Review.

This form can be used to request: time increases, time decreases, new add conditions, new labour operations, or to report errors in the labour time guide.

Please note: In order to adequately evaluate and take action on your request, we must have a detailed description of each step that was performed. Any areas where difficulties were experienced should be described in detail. Time for each step must be included. The statement "followed service manual procedure" is not sufficient.

#### IPC Dealers

The following fax number is available to dealership service management personnel to request a review of Labor Time Guide Publications. This number can be used to request: time increases, time decreases, new add conditions, new labor operations or errors in labor time guide book.

Hours of Operations:

(Monday-Thursday 8:00 a.m. to 8:00 p.m. EST)

(Friday 8:00 a.m. to 6:00 p.m. EST)

Fax #: 313-665-0350

Please note: In order to adequately evaluate and take action on your request, we must have a detailed description of each step that was performed. Any areas where difficulties were experienced should be described in detail. Time for each step must be included. The statement "followed service manual procedure" is not sufficient.

Please use a separate sheet for detailed steps and procedures.

To fax, please fill out the following information:

#### (ALL INFORMATION IS REQUIRED)

Your Name:
Dealership Name: | Dealer Code:
Address: | Phone Number:
Vehicle VIN: | Year/Make: Model:
Engine: | Transmission:
Optional Equipment that affected procedure:
Labor Operation Number and Description:
Published Time: | Suggested Time:
Part Numbers of Parts Replaced (If Applicable):
Service Publicaton Reference and Date:

RESULTS OF THE REVIEW WILL BE SENT TO THE DEALERSHIP SERVICE MANAGER