For 1990-2009 cars

# Product Safety - Incorrect Seat Belt Retractor

Subject: | 01020 -- Incorrect Seat Belt Retractor

Models: | 2001 Chevrolet Tracker

### Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2001 Chevrolet Tracker 4-door model vehicles. In some vehicles, mislabeled front passenger seat belts intended for 2-door vehicles were installed in the 4-door vehicles. The front passenger seat belt has a child seat mode that engages when the belt is fully extended and cancels when the belt is fully retracted. Because the 2-door seat belt webbing is shorter, the child seat mode, once engaged, cannot be cancelled. The belt will no longer extend or retract and will be unusable. In a crash, an unbelted occupant may receive more severe injuries.

### Correction

Dealers are to inspect and, if necessary, replace incorrect seatbelt assemblies on affected 4-door Tracker vehicles.

### Vehicles Involved

Involved are certain 2001 Chevrolet Tracker 4-door model vehicles built within these VIN breakpoints:

Year | Division | Model | Plant | From | Through
--- | --- | --- | --- | --- | ---
2001 | Chevrolet | Tracker | CAMI | 16928434 | 16936071

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) before beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

### Parts Information

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Part Number | Description | Qty/ Vehicle
--- | --- | ---
91174960 | Belt Kit, Passenger Seat (Canada, Mexico) | 1
91174961 | Belt Kit, Passenger Seat (US) | 1

Important: It is estimated that only 25 vehicles will require seat belt replacement. Please order parts accordingly.

### Service Procedure

#### 2001 Chevrolet Tracker -- 4 Door Models Only

Important: For additional information, refer to the Interior Trim subsection of the Body and Accessories section and the Seat Belts subsection of the Restraints section of the Service Manual.

#### Campaign Subject: Inspect and if Necessary Replace Right Front Seat Belt Retractor

1. Move the right front passenger seat to the full forward position.
2. Inspect the ID Number (5) on the right front passenger seat belt tag (2) located on the side of the webbing material (1) that faces the lower center pillar trim panel (4) at the lower anchor bolt (3) attaching location.

• | If the ID No. is "0349," proceed to Step 3.

• | If the ID No. is NOT "0349," no repairs are necessary. Proceed to the last step of this procedure and install the GM Campaign Identification Label.

3. If the ID No. is "0349," remove the 3 plastic retainers that attach the right front door opening sill trim plate to the vehicle and remove the sill trim plate.
4. Remove the 3 plastic retainers that attach the right rear door opening sill trim plate to the vehicle and remove the sill trim plate.
5. Remove the front seat belt lower anchor bolt (1) from the lower center pillar (2).
6. Gently pry loose and remove the lower center pillar trim panel from the vehicle.
7. Remove the screw (1) and the bolt (3) that attach the right front seat belt retractor (2) to the lower center pillar and remove the seat belt retractor assembly from the opening in the pillar.
8. Inspect the code on the label (1) located on the retractor plastic cover.

• | If the code on the retractor label is "P70," proceed to Step 9 and replace the seat belt retractor assembly.

• | NOTE: The replacement seat belt retractor kit also includes a replacement seat belt buckle and instructions that state to replace the buckle when replacing the retractor. For this campaign, it is NOT necessary to install the replacement buckle. As a result, the labor time listed in this campaign DOES NOT include the time required to replace the buckle.

• | If the code is "P68," no repairs are necessary. Proceed to Step 13 and reinstall the retractor into the lower center pillar.

9. Open the plastic cover (1) over the anchor bolt (2) that attaches the right front passenger shoulder belt to the upper center pillar (3).
10. Remove the shoulder belt anchor bolt from the upper center pillar.
11. Position the new shoulder belt to the upper center pillar and install the shoulder belt anchor bolt.

Tighten
Tighten the bolt to 35 N·m (26 lb ft).

12. Close the plastic cover over the shoulder belt anchor bolt.
13. Install the seat belt retractor into the opening in the lower center pillar and install the bolt and screw.

Tighten

• | Tighten the bolt to 35 N·m (26 lb ft).

• | Tighten the screw to 6 N·m (5 lb ft).

14. Install the lower center pillar trim panel to the vehicle.
15. Install the front seat belt lower anchor bolt to the lower center pillar.

Tighten
Tighten the bolt to 35 N·m (26 lb ft).

16. Install the right rear door opening sill trim plate to the vehicle and install the 3 plastic retainers.
17. Install the right front door opening sill trim plate to the vehicle and install the 3 plastic retainers.
18. Move the right front passenger seat to the full rearward position and verify proper seat belt operation by extending the belt webbing material out of the retractor completely and allow it to retract.
19. Insert the seat belt latch plate into the seat belt buckle and confirm that it latches.
20. Open the hood and install the GM Campaign Identification Label.

### Campaign Identification Label

FOR US

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Material by calling 1-888-549-6152 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

### Campaign Identification Label

FOR CANADA

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

### Claim Information

Submit a Product Campaign Claim with the information indicated below:

Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours*
--- | --- | --- | --- | --- | --- | ---
Inspect tag on webbing only | -- | N/A | ** | MA-96 | V0727 | 0.2
Inspect tag on webbing and retractor only | -- | N/A |  | MA-96 | V0728 | 0.3
Inspect tag on webbing and retractor and replace retractor | 1 | 91174960 Can/Mex 91174961 US |  | MA-96 | V0729 | 0.3
* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours". ** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up for parts needed to complete the repair.

Refer to the General Motors WINS Claims Processing Manual for details on Product Campaign Claim Submission.

### Customer Notification

FOR US AND CANADA

Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin).

### Dealer Campaign Responsibility

FOR US

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall campaign notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the campaign is not completed within a reasonable time.

### Dealer Campaign Responsibility

FOR ALL

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

May, 2001

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

### Reason For This Recall

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2001 Chevrolet Tracker 4-door model vehicles. In some vehicles, mislabeled front passenger seat belts intended for 2-door vehicles were installed in the 4-door vehicles. The front passenger seat belt has a child seat mode that engages when the belt is fully extended and cancels when the belt is fully retracted. Because the 2-door seat belt webbing is shorter, the child seat mode, once engaged, cannot be cancelled. The belt will no longer extend or retract and will be unusable. In a crash, an unbelted occupant may receive more severe injuries.

### What Will Be Done

Your dealer will inspect and replace incorrect seatbelt assemblies on affected 4-door Tracker vehicles. This service will be performed for you at no charge .

### How Long Will The Repair Take?

The length of time required to perform this inspection and service correction is approximately 25 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

### Contacting Your Dealer

Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer.

Your dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

Division | Number | Deaf, Hearing Impaired, or Speech Impaired*
--- | --- | ---
Chevrolet | 1-800-222-1020 | 1-800-833-2438
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

### Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure