For 1990-2009 cars

# FMVSS Non-Compliance - Windshield Retention

Subject: | 98077A -- Windshield Retention

Models: | Certain 1999 Tracker Model Vehicles

This campaign bulletin is being revised to add four additional vehicles to the "Involved Vehicles" section. Please discard campaign bulletin 98077 issued December, 1998.

The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

### Defect Involved

General Motors has decided that certain 1999 Chevrolet Tracker model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 212, "Windshield Mounting." The windshields on these vehicles may have been improperly installed and may not meed the requirements for windshield retention during a frontal impact. In the event of a vehicle crash, the windshield may not be properly retained and injury to vehicle occupants could occur.

To prevent the possibility of this condition occurring, dealers are to replace the windshield on all involved vehicles.

### Vehicles Involved

Involved are the following 1999 Chevrolet Tracker model vehicles (12 total vehicles):

2CNBJ13C9X6900636 | 2CNBE13CXX6900892
2CNBE13C1X69000683 | 2CNBJ13C1X6900906
2CNBJ13C4X6900706 | 2CNBE13C9X6900947
2CNBJ13C8X6900708 | 2CNBJ13C5X6901007
2CNBE13C2X6900756 | 2CNBE13C9X6901144
2CNBJ13C9X6900779 | 2CNBE13C0X6901257
2CNBE13C1X6900876 | 2CNBE13C0X6901324
2CNBE13C5X6900878 | 2CNBJ13C0X6901545

Important: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs.

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

### Parts Information

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.

Part Number | Description | Qty/ Vehicle
--- | --- | ---
91174940 | Windshield | 1
12346392 | Kit-Urethane | 1

Important: Due to the small number of vehicles involved, dealers are encouraged not to order campaign parts for use as shelf stock.

### Customer Notification

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

### Dealer Campaign Responsibility

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under 41 U.S.C. section 30112 of the Highway Safety Act as amended, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,100 for each such sale.

### Service Procedure

#### Reference

• | Appropriate service manual information (CD version)

• | Service bulletin 831516 (October, 1998)

1. Remove the old windshield following the procedures in the appropriate Service Manual.
2. Following the extended method procedure, remove the old urethane from the pinch weld flange and prepare the opening as necessary for the new windshield.
3. Clean, prepare, and apply glass prep #1 (clear) to the new windshield following the urethane kit instructions and the service manual information.
4. Apply glass primer #2 (black) to the new windshield following the urethane kit instructions and the service manual instructions.
5. Following the service manual instructions for bead size, apply the urethane adhesive to either the windshield or the pinch weld opening.
6. Install the new windshield following the service manual procedures.
7. Follow the urethane manufacturer's instructions for curing time before returning the vehicle to the customer.
8. Install the GM Campaign Identification Label.

### Campaign Identification Label

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from Dealer Support Materials by calling 1-888-414-6322 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

### Claim Information

Submit a Product Campaign Claim with the information indicated below.

Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours*
--- | --- | --- | --- | --- | --- | ---
Replace windshield | 1 | 91174940 | ** | MA-96 | V0276 | 1.4 hrs.
Add to replace complete adhesive caulking bead |  |  |  |  |  | Add 0.4 hr
Add: for sublet | Add 0.3 hr
* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours". ** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for the windshield and the urethane kit needed to complete the repair.

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

December, 1998

Dear Chevrolet Tracker Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

### Reason For This Recall

General Motors has decided that certain 1999 Chevrolet Tracker model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 212, "Windshield Mounting." The windshields on these vehicles may have been improperly installed and may not meed the requirements for windshield retention during a frontal impact. In the event of a vehicle crash, the windshield may not be properly retained and injury to vehicle occupants could occur.

### What Will Be Done

To prevent the possibility of this condition occurring, your dealer will replace the windshield on your vehicle. This service will be performed for you at no charge .

### How Long Will The Repair Take?

The length of time required to perform this service correction is approximately 2 hours, 15 minutes. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed schedule, process, and repair your vehicle.

### Contacting Your Dealer

Please contact your Chevrolet dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer.

Your Chevrolet dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:

Division | Number | Deaf, Hearing Impaired, or Speech Impaired*
--- | --- | ---
Chevrolet | 1-800-222-1020 | 1-800-833-2438
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).

### Customer Reply Card

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

### Courtesy Transportation

Your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Chevrolet Motor Division

General Motors Corporation

Enclosure