CAMPAIGN: REAR WINDOW LOUVERS INTERFERE W/ ROOF. Geo Storm 1991

For 1990-2009 cars

# CAMPAIGN: REAR WINDOW LOUVERS INTERFERE W/ ROOF

#### Subject: PRODUCT CAMPAIGN 91C10 REAR WINDOW LOUVERS

#### Model and Year: 1991 GEO STORM WITH REAR WINDOW LOUVERS (RPO DE1)

#### TO: ALL CHEVROLET DEALERS

General Motors has determined that all 1991 Geo Storm model vehicles equipped with rear window louvers (RPO DEl) may experience various quality related conditions that may be unacceptable to the vehicle owner. These conditions are loose adhesive pads, bent brackets (causing louvers to interfere with roof) , paint flaws (peeling, dirt, scratches) and rusting hardware.

To correct this condition, dealers are to remove the rear window louvers from all involved vehicles and refund the original option cost (and all applicable sales tax) to the customer (approx. $210). In the process of removing each vehicle's louvers, it will also be necessary to replace the rear window molding which is modified to accept the louvers at the time of installation.

#### VEHICLES INVOLVED

Involved are all 1991 Geo Storm model vehicles equipped with rear window louvers and built within the following VIN breakpoints:

PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ------- ------ -------- -------- 1991 R-Car Fujisawa "7" M7514107 M7542684

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

#### OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).

#### DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin.

#### PARTS INFORMATION

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO) . To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2). DEALERS WILL BE REQUIRED TO PROVIDE A VEHICLE VIN WHEN PLACING PART ORDERS.

Quantity/ Part Number Description Vehicle ----------- ------------------ ------- 94466854 Rear Window Molding 1

#### NOTICE: Due to the limited number of vehicles involved in this campaign (201), parts should only be ordered when an involved vehicle owner has made arrangements to have the procedure performed. Please do not order "stock" parts of this assembly.

#### SERVICE PROCEDURE

1. Remove four hex key fasteners holding louvers to mounting brackets.

2. Raise louvers.

3. Remove retaining nuts and louvers from hatchback door.

4. Pry front and rear side mounting brackets off of glass.

5. Clean any remaining adhesive from glass.

6. Remove upper molding from glass.

7. Install new upper molding.

8. Install Campaign Identification Label.

#### CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this bulletin will require a "Campaign Identification Label". Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.

Apply "Campaign Identification Label" only on a clean, dry surface.

#### CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

FAILED PARTS CC-FC LABOR LAB OTH NET REPAIR PERFORMED PC PART NO. ALLOW OP HRS HRS AMT ------------------- -- -------- ----- ----- ----- --- --- ---- Reimburse Owner For Removal Of Louvers 1 94466854 ** SK-00 V6660 0.6 0.1 $###.## & Replace Molding

* Campaign Administrative Allowance.

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.

***The $###.## identified in the "Net Amount" column should represent the cost of reimbursing the customer for the original option cost charge and all applicable sales tax attributable to the removed rear window louvers. A copy of the dealer check issued to the customer should be retained with the dealership copy of the repair order. Cash payment should not be issued.

Dealers will automatically receive the correct labor and material allowance based on the labor operation performed.

Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.

Dear Geo Storm Owner:

This notice is sent to inform you that Chevrolet Motor Division is conducting a recall campaign that includes your vehicle.

REASON FOR THIS RECALL

General Motors has determined that all 1991 Geo Storm model vehicles equipped with rear window louvers may experience various quality related conditions that may be unacceptable to you. These conditions are loose adhesive pads, bent brackets (causing louvers to interfere with the roof) , paint flaws (peeling, dirt, scratches) and rusting hardware.

WHAT WE WILL DO

To correct this condition, your dealer will remove the rear window louvers from your vehicle and refund the original option cost and all applicable sales tax to you (approx. $210). In the process of removing your vehicle's louvers, it will also be necessary to replace the rear window molding which is modified to accept the louvers at the time of installation.

Louver removal and molding replacement will be performed for you at no charge.

WHAT YOU SHOULD DO

Please contact your Chevrolet dealer as soon as possible to arrange a service date and so the dealer may order the parts necessary to perform the repair. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.

The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.