For 1990-2009 cars

Step | Action | Yes | No
--- | --- | --- | ---
1 | Did you review the Steering Wheel and Column Description and Operation and perform the necessary inspections? | Go to Step 2 | Go to Steering Wheel and Column Description and Operation in Steering Wheel and Column.
2 | Verify that the key cannot be removed from the ignition lock cylinder. Can the key be removed from the ignition lock cylinder? | System OK | Go to Step 3
3 | Is the vehicle equipped with a manual transmission? | Go to Step 6 | Go to Step 4
4 | Turn the ignition key to the OFF position. Can the key be turned to the OFF position and be removed? | Go to Step 6 | Go to Step 5
5 | Check the automatic transmission cable and adjust if required. Refer to Shift Control Linkage Adjustment in Automatic Transmission - 5L40-E/5L50-E. Can the key be turned to the OFF position and be removed? | System OK | Go to Step 6
6 | Inspect for a faulty ignition lock cylinder. Is the ignition lock cylinder damaged? | Go to Step 8 | Go to Step 7
7 | Inspect the ignition lock cylinder housing for wear, damage or looseness. Is the housing worn, damaged or loose? | Go to Step 9 | Verify customer concern, go to Strategy Based Diagnosis in General information.
8 | Replace the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in Steering Wheel and Column. Did you complete the repair? | Go to Step 10 | --
9 | Replace the steering column assembly. Refer to Steering Column Replacement in Steering Wheel and Column. Did you complete the repair? | Go to Step 10 | --
10 | Operate the system to verify the repair. Did you correct the condition? | System OK | Go to Step 2