For 1990-2009 cars

Step | Action | Yes | No
--- | --- | --- | ---
1 | Verify the customer complaint. Does the cassette player destroy tapes? | Go to Step 5 | Go to Step 2
2 | Using a good-quality tape, determine whether the cassette player performs poorly or is inoperative. Does the cassette player perform poorly? | Go to Step 5 | Go to Step 3
3 | Inspect the cassette player for obstructions behind the tape door. Is an obstruction found? | Go to Step 4 | Go to Step 8
4 | Inspect to see if the obstruction can be removed using gentle force. Is the obstruction removed? | Go to Step 5 | Go to Step 6
5 | Clean the cassette player head, the capstan, and the drive system. Does the tape play properly? | Go to Step 7 | Go to Step 6
6 | Replace the cassette radio. Did you complete the replacement? | System OK | --
7 | Inspect the cassette player for normal operation. Did you find and correct the condition? | System OK | --
8 | Advise the owner of a defective or worn tape. Has the owner been advised? | System OK | --