For 1990-2009 cars

# EXCHANGE PROGRAM - PARTS MANAGEMENT PROGRAM

#### SUBJECT: EXCHANGE PROGRAM - PARTS MANAGEMENT PROGRAM FOR PCM, I/P CLUSTER, ICC, AND BFC

#### MODELS: 1997 CHEVROLET MALIBU 1997 OLDSMOBILE CUTLASS

******************************************************************** IMPORTANT:

"GM OF CANADA" DEALERS AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. ********************************************************************

TO GAIN FEEDBACK ON THE NEW ELECTRONIC SERIAL DATA SYSTEM ON THE 1997 "N" CARS, A PARTS MANAGEMENT PROGRAM WILL BE IN EFFECT FOR THE 1997 MODEL YEAR. IT IS CRITICAL THAT ALL REMOVED PARTS ARE PROMPTLY RETURNED. THIS PROGRAM WILL ALSO PROVIDE THE DEALER TECHNICIAN WITH ADDITIONAL SUPPORT WHEN DIAGNOSING THIS SYSTEM THROUGH THE USE OF "N" CAR TECHNICAL EXPERTS.

THE PROGRAM WILL BE ADMINISTERED BY DIVISIONAL TECHNICAL ASSISTANCE CENTERS AND APPLY TO THE FOLLOWING PART NUMBERS:

DESCRIPTION PART NUMBER =========== ===========

PCM (POWERTRAIN CONTROL MODULE) - L82 16247321 PCM (POWERTRAIN CONTROL MODULE) - LD9 16245305

BFC (BODY FUNCTION CONTROLLER) 16250551

IPC (INSTRUMENT PANEL CLUSTER) CHEVROLET MPH 16196181 CHEVROLET KPH 16196191 OLDSMOBILE MPH 16196163

ICC (INTEGRATED CHASSIS CONTROLLER) (BRAKE MODULE) 16201419

IF YOUR DEALERSHIP RECEIVES A CUSTOMER CONCERN ON THE PCM, IPC, BFC, OR ICC, FOLLOW THE PROCEDURE BELOW:

A. DIAGNOSIS

FOLLOW ALL NECESSARY SYSTEM CHECKS, TROUBLESHOOTING HINTS, AND DIAGNOSTIC TROUBLESHOOTING CHARTS IN THE APPROPRIATE SECTIONS OF THE SERVICE MANUAL. RECORD ALL FINDINGS INCLUDING, BUT NOT LIMITED TO, INITIAL CUSTOMER CONCERN, DTC (DIAGNOSTIC TROUBLE CODES), OTHER RELATED REPAIRS PERFORMED, DELIVERY DATE, AND SERVICE MANUAL PAGE NUMBERS REFERENCED WHILE PERFORMING DIAGNOSTICS.

B. PARTS ORDERING - EXCHANGE

ONCE THE ABOVE DIAGNOSTICS ARE COMPLETE AND A REPLACEMENT PART IS DEEMED NECESSARY, CALL THE DIVISIONAL TECHNICAL ASSISTANCE GROUP.

O TECHNICAL ASSISTANCE CENTERS WILL REQUIRE THE VIN, TECHNICIAN'S NAME, DEALER CODE, PREFERRED AC EXCHANGE CENTER (FOR IPC REPLACEMENT), AND THE FORE-MENTIONED DIAGNOSTIC INFORMATION.

O PCM, BFC: THE TECHNICAL ASSISTANCE CENTER WILL ARRANGE FOR THE SHIPMENT OF A REPLACEMENT PCM OR BFC FROM GMSPO WITHIN 48 HOURS AND PROVIDE A CASE REFERENCE NUMBER. THE CORE INFORMATION TAG (FOR PCM) MUST BE COMPLETELY FILLED OUT AND INCLUDE A COPY OF THE REPAIR ORDER (WITH THE CASE REFERENCE NUMBER) TO AID IN PRODUCT ANALYSIS.

O IPC: THE TECHNICAL ASSISTANCE CENTER WILL REQUEST THE DEALER'S PREFERRED AC DELCO EXCHANGE CENTER. THE AC DELCO EXCHANGE CENTER WILL PROCESS AND SHIP THE ORDER FOR NEXT DAY DELIVERY. THE TECHNICAL ASSISTANCE CENTER WILL ALSO PROVIDE A CASE REFERENCE NUMBER. THE EXCHANGED UNIT MUST BE RETURNED TO AC EXCHANGE CENTER WITH A COPY OF THE REPAIR ORDER (INCLUDING CASE REFERENCE NUMBER) TO AID IN PRODUCT ANALYSIS.

O IF AN ICC IS REQUIRED, CALL THE DELPHI CHASSIS DIVISION'S TECHNICAL ASSISTANCE NETWORK FOR ABS-6, 1-800-523-0203.

FOLLOWING THIS PROCEDURE WILL ENSURE THE SUCCESS OF THIS PROGRAM AND ALLOW FOR THE CONTINUOUS IMPROVEMENT OF THIS PRODUCT. IF YOU HAVE ANY QUESTIONS CONCERNING THE EXCHANGE PROGRAM ADMINISTRATION PROCEDURES, PLEASE CONTACT THE TECHNICAL ASSISTANCE NETWORK (TAN).

#### PARTS INFORMATION:

PARTS ARE EXPECTED TO BE AVAILABLE ON OCTOBER 21, 1996.

FIGURES: 00 ATTACHMENTS: 00

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1996 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.