For 1990-2009 cars

# WARRANTY: TIRE REPLACEMENT DURING BUMPER TO BUMPER

#### SUBJECT: WARRANTY ADMINISTRATION - TIRE REPLACEMENT DURING BUMPER TO BUMPER VEHICLE WARRANTY MODELS: 1995 AND NEWER CADILLAC MODELS 1996 AND NEWER BUICK, CHEVROLET, GMC, OLDSMOBILE, PONTIAC AND LIGHT DUTY TRUCKS

#### IMPORTANT: GM OF CANADA AND NAES DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

RECENT REVIEWS OF TIRE WARRANTY CLAIMS, INCLUDING THE PHYSICAL INSPECTION OF TIRES RETURNED BY DEALERS TO THE TIRE MANUFACTURERS INSPECTION CENTERS, HAS IDENTIFIED AREAS OF WARRANTY ADMINISTRATION NEEDING IMPROVEMENT. THE PURPOSE OF THIS BULLETIN IS TO POINT OUT THOSE PROBLEM AREAS, RECOMMEND CORRECTIVE SOLUTIONS AND TO LIST THE SOURCES OF INFORMATION WHICH COULD BE OF ASSISTANCE TO DEALERS IN THE ADMINISTRATION OF THE TIRE PORTION OF THE GM BUMPER TO BUMPER VEHICLE WARRANTY.

THERE ARE A NUMBER OF REASONS THAT TIRES MAY REQUIRE REPLACEMENT. THE FOLLOWING INFORMATION IDENTIFIES THOSE REASONS AND WHAT ACTIONS, IF ANY, SHOULD BE TAKEN.

REASON FOR ADJUSTMENT TYPE OF CLAIM LABOR OPR.

DEFECTIVE TIRE REQUIRING OBTAIN TIRE, NO GOODYEAR -E0431 REPLACEMENT UNDER THE CHARGE FROM LOCAL GENERAL -E0432 GM BUMPER TO BUMPER TIRE DEALER, SUBMIT MICHELIN -E0433 VEHICLE WARRANTY WARRANTY CLAIM FOR UNIROYAL -E0434 MOUNTING, BALANCE AND B.F.GOODRICH -E0435 $25 HANDLING BRIDGESTONE -E0436 ALLOWANCE. FIRESTONE -E0437

(RETURN FAILED TIRE(S) TO TIRE MANUFACTURERS RETURN CENTER).

TIRES DAMAGED DURING PURCHASE TIRE FROM E0421 VEHICLE ASSEMBLY OR LOCAL TIRE DEALER; TRANSIT SUBMIT TRANSPORTATION CLAIM; REIMBURSEMENT AT NET COST OF TIRE, LABOR AND 0.2 HOUR HANDLING ALLOWANCE (TIRES ARE TO BE RETAINED AS COVERED IN ARTICLE 1.7.4 OF THE GM SERVICE POLICIES AND PROCEDURES MANUAL)

TIRE DAMAGE OR WEAR PURCHASE TIRE FROM LOCAL FAILED AS A RESULT OF ANOTHER TIRE DEALER; SUBMIT COMPONENT COVERED REPAIR I.E. WARRANTY CLAIM, INCLUDE LABOR SUSPENSION, WHEELS, ETC. NET COST OF THE TIRE, OPERATION LABOR AND 0.2 HOUR (APPROPRIATE HANDLING ALLOWANCE AUTHORIZATION WITH THE FAILED WILL BE COMPONENT CLAIM. REQUIRED) (TIRES ARE TO BE RETAINED AS COVERED IN ARTICLE 1.7.4 OF THE GM SERVICE POLICIES AND PROCEDURES MANUAL)

DEFECTIVE TIRE REQUIRING TO BE HANDLED DIRECTLY NOT APPLICABLE REPLACEMENT BEYOND THROUGH LOCAL TIRE BUMPER TO BUMPER DEALER. DEALER VEHICLE WARRANTY BUT COORDINATION FOR STILL UNDER THE TIRE REPLACEMENT THROUGH MANUFACTURERS WARRANTY. TIRE DEALER IS RECOMMENDED. (RETURN FAILED TIRE(S) TO TIRE DEALER)

TIRE WEAR OR DAMAGE NOT COVERED BY GM BUMPER NOT APPLICABLE FROM USE AND/OR ROAD TO BUMPER VEHICLE WARRANTY HAZARD (SEE TIRE MANUFACTURERS BOOKLET FOR POSSIBLE ROAD HAZARD COVERAGE)

VEHICLE BUILT WITH PURCHASE TIRE FROM E0421 WRONG OR MISMATCHED LOCAL TIRE DEALER; TIRES. (REFER TO SUBMIT TRANSPORTATION ARTICLE 2.1 OF CLAIM, INCLUDE NET THE GM SERVICE COST OF THE TIRE, POLICIES AND LABOR, AND 0.2 HOUR PROCEDURES MANUAL HANDLING ALLOWANCE. FOR DETAILS). (TIRES ARE TO BE RETAINED AS COVERED IN ARTICLE 1.7.4 OF THE GM SERVICE POLICIES AND PROCEDURES MANUAL)

WHEN TIRE(S) REPLACEMENT IS REQUIRED DURING THE GM BUMPER TO BUMPER VEHICLE WARRANTY, THEY ARE TO BE OBTAINED FROM THE APPROPRIATE LOCAL TIRE DEALER.

- PROVIDE THE LOCAL TIRE DEALER WITH A PROPERLY COMPLETED PHOTOCOPY OF THE GM TIRE REQUISITION AND RETURN DOCUMENT, AND THE REPAIR ORDER.

- IF ASSISTANCE IN OBTAINING REPLACEMENT TIRE(S)IS NEEDED, CONTACT THE TIRE MANUFACTURER USING THEIR TOLL-FREE ASSISTANCE NUMBERS:

TIRE MANUFACTURER ASSISTANCE NUMBERS BRIDGESTONE AND FIRESTONE 1-800-356-4644 GENERAL 1-800-847-3349 GOODYEAR 1-800-782-7949 MICHELIN 1-800-887-0662 UNIROYAL AND B. F. GOODRICH 1-800-231-5893

RETURN OF TIRE(S) ADJUSTED UNDER THE GM BUMPER TO BUMPER VEHICLE WARRANTY TO THE APPROPRIATE TIRE MANUFACTURER RETURN CENTERS.

- UPS WILL PICK-UP ADJUSTED TIRE(S) FOR RETURN TO THE TIRE MANUFACTURERS RETURN CENTER DURING THEIR ROUTINE WEEKLY DEALER DELIVERY SCHEDULE. DEALER WILL NOT BE CHARGED TIRE RETURN FREIGHT CHARGES BY UPS.

- QUANTITIES OF PREPRINTED, PREPAID UPS SHIPPING LABELS TO THE TIRE MANUFACTURER'S RETURN CENTER LOCATION ARE AVAILABLE AT NO-CHARGE THROUGH GM FULFILLMENT 1-800-269-5100.

- DEALER SHOULD HAVE ADJUSTED TIRE(S) READY FOR PICK-UP BY UPS FOR SHIPMENT TO THE APPROPRIATE TIRE MANUFACTURERS RETURN CENTER WITHIN TWO BUSINESS DAYS AFTER TIRE REPLACEMENT(S). TIRES SCHEDULED FOR RETURN ARE TO BE RECEIVED AT THE TIRE MANUFACTURERS RETURN LOCATION WITHIN 30 DAYS AFTER ACQUISITION OF THE NEW TIRE(S). DEALER FAILURE TO RETURN THE FAILED TIRE(S) WITHIN THIS PRESCRIBED TIME LIMIT WILL RESULT IN AUTOMATIC DEBIT OF WARRANTY CLAIM.

#### NOTE: ONLY TIRES REPLACED UNDER THE GM BUMPER TO BUMPER VEHICLE WARRANTY ARE TO BE RETURNED TO THE TIRE MANUFACTURERS RETURN CENTER.

TIRES ADJUSTED UNDER THE GM BUMPER TO BUMPER VEHICLE WARRANTY, RECEIVED AT TIRE MANUFACTURERS RETURN CENTER, MUST INCLUDE THE FOLLOWING REQUIRED PAPER WORK:

TIRE REQUISITION AND RETURN DOCUMENT:

- COMPLETE THE OWNER INFORMATION, TIRE WARRANTY DATA, REPLACED TIRE INFORMATION, AND REASON FOR TIRE REMOVAL SECTIONS OF THE GM TIRE REQUISITION AND RETURN DOCUMENT. PHOTOCOPY FORMS AS NEEDED FROM THE GM SERVICE POLCIES AND PROCEDURES MANUAL, ARTICLE 1.5, OR SERVICE BULLETINS.

#### REPAIR ORDER:

- STAPLE THE COMPLETED GM TIRE REQUISITION AND RETURN DOCUMENT TO A PHOTOCOPY OF THE R.O. AND PLACE IN AN ENVELOPE. (ALSO INCLUDE COPIES OF ANY OTHER PAPERWORK RECEIVED FROM THE TIRE DEALER). ATTACH THE ENVELOPE TO THE ADJUSTED TIRE USING CLEAR PACKAGE TAPE WRAPPED COMPLETELY AROUND THE BODY OF THE TIRE.

- TIRE RETURNS RECEIVED WITH IMPROPER OR NO PAPERWORK WILL BE SUBJECT TO DEBIT.

CAUSE OF FAILURE DETERMINED TO BE OTHER THAN DEFECTS IN MATERIALS AND/OR WORKMANSHIP.

- NORMAL TIRE WEAR IS NOT COVERED BY WARRANTY.

- ROAD HAZARD DAMAGE SUCH AS PUNCTURES, CUTS, SNAGS AND BREAKS RESULTING FROM POTHOLE IMPACT, CURB IMPACT, OR FROM OTHER OBJECTS, IS NOT COVERED. (SEALANT TIRES DO HAVE ROAD HAZARD COVERAGE AND ARE TO BE HANDLED DIRECTLY WITH THE TIRE DEALER OR TIRE MANUFACTURER).

- DAMAGE FROM IMPROPER INFLATION, SPINNING (AS WHEN STUCK IN MUD OR SNOW), TIRE CHAINS, RACING, IMPROPER MOUNTING OR DISMOUNTING, MISUSE, NEGLIGENCE, ALTERATION, VANDALISM, OR MISAPPLICATION IS NOT COVERED.

- DEALER CLAIMS FOR TIRES RETURNED WITH NO IDENTIFIABLE DEFECTS IN MATERIAL AND WORKMANSHIP WILL BE SUBJECT TO DEBIT.

THE FOLLOWING SOURCES OF INFORMATION ARE AVAILABLE TO ASSIST DEALERS WITH PROPER TIRE PROBLEM DIAGNOSIS, REPAIR, WARRANTY ADMINISTRATION AND SERVICE INFORMATION.

- INFORMATION CONTAINED IN THE WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET UNDER "WHAT IS" AND "WHAT IS NOT COVERED".

- GM TECHLINE TIRE WARRANTY TRAINING VIDEO AND GM TECHLINE TIRE WARRANTY PROCEDURES BOOKLET AVAILABLE THROUGH GM TRAINING 1-800-393-4831.

- WARRANTY ADMINISTRATION BULLETINS #52-05-09, #60-05-01A, AND 60-05-02 DATED OCTOBER 1995, MAY 1996 AND NOVEMBER 1996 RESPECTIVELY.

- GM SERVICE POLICIES AND PROCEDURES MANUAL, ARTICLES 1.5.2E, AND 1.5.12.

- GM SERVICE MANUALS, SECTION 3E.

- VIBRATION DIAGNOSIS TRAINING THROUGH GM TRAINING CENTERS.

- IN-DEALERSHIP TRAINING PROGRAMS.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

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