For 1990-2009 cars

### CUSTOMER CONCERN NOT DUPLICATED/VERIFIED LABOR OPERATIONS (9995)

General Motors believes that indicating an attempted repair on the repair order can be a deterrent to customer satisfaction in those cases where the customer concern could not be duplicated/verified or when the condition is considered normal.

Guidelines for use of the 9995 Labor Operations:

• | Customer Concern Not Duplicated/Verified labor operation numbers should only be used in conjunction with a concern originating from a customer.

• | Labor operation number usage must be reviewed and approved by the Service Manager at your dealership and so noted on the repair order prior to submission of the claim.

| Customer Concern Not Duplicated/Verified labor operation numbers should not be used in conjunction with a same group (i.e. N9995 with N1780) operation on the same repair order.

• | Technicians should only use Customer Concern Not Duplicated/Verified labor operation numbers if they are properly trained in the specific area and system(s) being diagnosed.

| For those unique situations where additional time is required for diagnosis, refer to the proper claims processing publications.