For 1990-2009 cars

# F/CMVSS Noncompliance-Child Restraint Anchorage System Information

Subject: | 03039 - Child Restraint Anchorage System Information

Models: | 2003 Buick Rendezvous

| 2003 Cadillac CTS

| 2001 Chevrolet Venture

| 2002 Chevrolet TrailBlazer

| 2003 Chevrolet Express, Monte Carlo, TrailBlazer, TrailBlazer EXT, Venture

| 2002 GMC Envoy

| 2003 GMC Envoy, Envoy XL, Savana

| 2001 Oldsmobile Alero

| 2002-2003 Oldsmobile Bravada

| 2001 Pontiac Aztek, Grand Am, Montana

| 2001 Pontiac Aztek

| 2003 Pontiac Aztek, Montana

| (THE ONLY VEHICLES INVOLVED IN CANADA ARE THE 2003 MODEL YEAR VEHICLES)

### Condition

General Motors has decided that certain 2003 model year Buick Rendezvous; 2003 model year Cadillac CTS; 2001 model year Chevrolet Venture; 2002 model year Chevrolet TrailBlazer; 2003 model year Chevrolet Express, Monte Carlo, TrailBlazer, TrailBlazer EXT, Venture; 2002 model year GMC Envoy; 2003 model year GMC Envoy, Envoy XL, Savana; 2001 model year Oldsmobile Alero; 2002 model year Oldsmobile Bravada; 2003 model year Oldsmobile Bravada; 2001 model year Pontiac Aztek, Grand Am, Montana (w/AT5/AL4); 2002 model year Pontiac Aztek; and 2003 model year Ponitac Aztek, Montana vehicles fail to conform to wither (1) Federal Motor Vehicle Safety Standard 225, "Child Restraint Anchorage System," because the Owner's Manual does not explain the meaning of the location symbols for the Lower Universal Anchorage System, or (2) Canadian Motor Vehicle Safety Standard 210.2, "Lower Universal Anchorage Systems for Restraint Systems and Booster Cushions," because the Owner's Manual does not include the location symbols for the Lower Universal Anchorage System and an explanation of the meaning of the symbols.

### Correction

Owners will receive an Owner's Manual supplement and will be asked to place it with their Owner's Manual. For vehicles in inventory or, at an owner's request, dealers are to update the customer's Owner's Manual with a supplement that describes and displays the symbols for the child restraint anchors that are located in the vehicle and on the child restraint or booster cushion.

### Vehicles Involved

Involved are certain 2003 model year Buick Rendezvous; 2003 model year Cadillac CTS; 2001 model year Chevrolet Venture; 2002 model year Chevrolet TrailBlazer; 2003 model year Chevrolet Express, Monte Carlo, TrailBlazer, TrailBlazer EXT, Venture; 2002 model year GMC Envoy; 2003 model year GMC Envoy, Envoy XL, Savana; 2001 model year Oldsmobile Alero; 2002 model year Oldsmobile Bravada; 2003 model year Oldsmobile Bravada; 2001 model year Pontiac Aztek, Grand Am, Montana; 2002 model year Pontiac Aztek; and 2003 model year Ponitac Aztek, Montana vehicles built within these VIN breakpoints:

Year | Division | Model | From | Through
--- | --- | --- | --- | ---
2003 | Buick | Rendezvous | 3S500011 | 3S610198
2003 | Cadillac | CTS | 30100001 | 30174734
2003 | Chevrolet | Express | 31100001 | 31238955
2003 | Chevrolet | Monte Carlo | 39100003 | 39455171
2002 | Chevrolet | TrailBlazer | 22100007 | 22530814
2003 | Chevrolet | TrailBlazer | 32100001 | 32415147
2003 | Chevrolet | TrailBlazer EXT | 32100002 | 32188282
36100001 | 36238695
2001 | Chevrolet | Venture | 1D100001 | 1D340389
2003 | Chevrolet | Venture | 3D100001 | 3D326519
2002 | GMC | Envoy | 22100001 | 22530816
2003 | GMC | Envoy | 32100003 | 32415148
2003 | GMC | Envoy XL | 32100013 | 32191834
36100011 | 36238686
2003 | GMC | Savana | 31100002 | 31905189
2001 | Oldsmobile | Alero | 1C100001 | 1C286657
2002 | Oldsmobile | Bravada | 22100005 | 22525166
2003 | Oldsmobile | Bravada | 32100018 | 32409362
2001 | Pontiac | Aztek | 1S500001 | 1S550133
2002 | Pontiac | Aztek | 2S500250 | 2S608951
2003 | Pontiac | Aztek | 3S500250 | 3S609928
2001 | Pontiac | Grand Am | 1C100008 | 1C286656
1M500001 | 1M684639
2001 | Pontiac | Montana | 1D100008 | 1D340392
2003 | Pontiac | Montana | 3D100029 | 3D326501

Important: Dealers should confirm vehicle eligibility through their Campaign Initiation Detail Report. VINs will nto be loaded into GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only).

Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.

### Parts Information

No parts are required for this recall.

### Service Procedure

1. Make a copy of the Owner's Manual Supplement found at the back of this bulletin.
2. Insert the Supplement in the Owner's Manual.
3. Install the GM Recall Identification Label.

### Recall Identification Label

Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ballpoint pen.

Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.

#### For US

When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store , gm-dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Request Item Number S-1015 when ordering.

#### For Canada

Additional Recall Identification Labels for Canadian dealers can be obtained by DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.

### Claim Information

Important: VINs are not loaded in GMVIS or GM Access but are still eligible to use the V labor operation below.

Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours*
--- | --- | --- | --- | --- | --- | ---
Copy & Place Supplement in the Owner's Manual | 0 | N/A | N/A | MA-96 | V1043 | 0.2
* -- For Program Administrative Allowance, add 0.1 hours to the "Labor Hours".

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

### Customer Notification

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin).

### Dealer Recall Responsibility - For US (US States and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.

### Dealer Recall Responsibility - All

ALL

All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

August, 2003

Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

### Reason For This Recall

General Motors has decided that certain 2003 model year Buick Rendezvous; 2003 model year Cadillac CTS; 2001 model year Chevrolet Venture; 2002 model year Chevrolet TrailBlazer; 2003 model year Chevrolet Express, Monte Carlo, TrailBlazer, TrailBlazer EXT, Venture; 2002 model year GMC Envoy; 2003 model year GMC Envoy, Envoy XL, Savana; 2001 model year Oldsmobile Alero; 2002 model year Oldsmobile Bravada; 2003 model year Oldsmobile Bravada; 2001 model year Pontiac Aztek, Grand Am, Montana (w/AT5/AL4); 2002 model year Pontiac Aztek; and 2003 model year Ponitac Aztek, Montana vehicles fail to conform to wither (1) Federal Motor Vehicle Safety Standard 225, "Child Restraint Anchorage System," because the Owner's Manual does not explain the meaning of the location symbols for the Lower Universal Anchorage System, or (2) Canadian Motor Vehicle Safety Standard 210.2, "Lower Universal Anchorage Systems for Restraint Systems and Booster Cushions," because the Owner's Manual does not include the location symbols for the Lower Universal Anchorage System and an explanation of the meaning of the symbols.

To correct this, a supplement for your Owner's Manual is on the reverse side of this letter. It describes and shows the symbols for the child restraint anchors that are located in your vehicle and on the child restraint or booster cushion. Please place this supplement in your Owner's Manual.

If you have any questions or concerns, please contact your GM dealer or the appropriate Customer Assistance Center at the listed number below:

Division | Number | Deaf, Hearing Impaired, or Speech Impaired*
--- | --- | ---
Buick | 1-866-608-8080 | 1-800-832-8425
Cadillac | 1-866-982-2339 | 1-800-833-2622
Chevrolet | 1-800-630-2438 | 1-800-833-2438
GMC | 1-866-996-9463 | 1-800-462-8583
Pontiac | 1-800-620-7668 | 1-800-833-7668
Oldsmobile | 1-800-630-6537 | 1-800-833-6537
Puerto Rico - English | 1-800-496-9992 |
Puerto Rico - Español | 1-800-496-9993 |
Virgin Islands | 1-800-496-9994 |
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

General Motors Corporation

Enclosure