For 1990-2009 cars

# Warranty Admin. - Claim Procedures for Warrantable Electronic Failures on Vehicles Sold As Certified Used Vehicles or Certified Pre-Owned Vehicles

Subject: | Claim Procedures for Warrantable Electronic Failures on Vehicles Sold As Certified Used Vehicles or Certified Pre-Owned Vehicles

Models: | 2003 and Prior GM Passenger Cars and Trucks

"GM of Canada" and "IPC" dealers are not authorized to utilize this service bulletin.

GM Certified Used Vehicles (CUV) and Cadillac Certified Pre-Owned Vehicles (CPO) that are sold WITHIN the New Vehicle Bumper-to-Bumper Warranty period receive a New Vehicle Bumper-to-Bumper Warranty extension. In the past, warranty claims for electronic failures occurring during this extension period were submitted over WINS. Effective immediately, claims for warrantable failures occurring with audio, infotainment, instrumentation and display units are to be submitted to your ACDelco® Electronic Service Center on an ACD 1078A claim form. This applies to all qualified certified used vehicles within the extended New Vehicle Bumper-to-Bumper Warranty period.

### Qualifications

#### Chevrolet, Pontiac, Oldsmobile, Buick and GMC Extension Parameters

• | To receive the New Vehicle Bumper-to-Bumper Warranty extension, the qualified owner must have purchased their vehicle under the CUV Program with less than 36 months and 36,000 miles (48 months/50,000 miles for 1999 and prior Oldsmobile Aurora).

• | The New Vehicle Bumper-to-Bumper Warranty period is extended to 39 months or 39,000 miles (51 months/53,000 miles for 1999 and prior Oldsmobile Aurora), whichever occurs first.

• | An ACD 1078A claim form is to be submitted to your ACDelco® Electronic Service Center if a warrantable electronic failure has occurred on a qualified CUV within the extended New Vehicle Bumper-to-Bumper Warranty of 39 months or 39,000 miles (51 months/53,000 miles for 1999 and prior Oldsmobile Aurora), whichever occurs first.

#### Cadillac Extension Parameters

• | To receive the New Vehicle Bumper-to-Bumper Warranty extension, the qualified owner must have purchased their vehicle under the CPO Program with less than 48 months and 50,000 miles.

• | The New Vehicle Bumper-to-Bumper Warranty period is extended to 72 months or 100,000 miles, whichever occurs first.

• | An ACD 1078A claim form is to be submitted to your ACDelco® Electronic Service Center if a warrantable electronic failure has occurred on a qualified CPO within the extended New Vehicle Bumper-to-Bumper Warranty of 72 months or 100,000 miles, whichever occurs first.

### General Information

#### ACD 1078A Claim Form Procedures

• | Indicate that the claim is for a Certified Used Vehicle by printing "GM Certified Used Vehicle" or "Cadillac Certified Pre-Owned Vehicle" in the Notations field on the claim form.

• | Write the extended warranty in the Optional Extended Warranty Limits field, which is indicated as number 3 on the claim form.

| Example: 39/39 or 72/100

#### MIC Service Contract Procedures

A separate 3 month/3,000 mile MIC Service Contract is offered on qualified CUVs sold OUTSIDE the 36/36 New Vehicle Warranty period. Applicable electronic failures that occur within the parameters of this MIC Service Contract are to be submitted as a WINS claim to MIC by the GM Dealer and should be considered as customer pay by the Electronic Service Center.

The following table references the New Vehicle Bumper-to-Bumper Warranties for each GM division.

### General Motors Warranty Reference Chart for Electronic Products

#### General Motors New Vehicle Bumper-to-Bumper Warranties (Cars)

Model Year and VIN Code | Buick | Cadillac | Chevrolet | Oldsmobile | Aurora | Pontiac
--- | --- | --- | --- | --- | --- | ---
2002 (2) | 36/36 | 48/50 | 36/36 | 36/36 | 36/36 | 36/36
2001 (1) | 36/36 | 48/50 | 36/36 | 36/36 | 36/36 | 36/36
2000 (Y) | 36/36 | 48/50 | 36/36 | 36/36 | N/B | 36/36
1999 (X) | 36/36 | 48/50 | 36/36 | 36/36 | 48/50 | 36/36
1998 (W) | 36/36 | 48/50 | 36/36 | 36/36 | 48/50 | 36/36
1997 (V) | 36/36 | 48/50 | 36/36 | 36/36 | 48/50 | 36/36
1996 (T) | 36/36 | 48/50 | 36/36 | 36/36 | 48/50 | 36/36
CUV | 39/39 |  | 39/39 | 39/39 | 2001/02: 39/39 1999 & Prior: 51/53 | 39/39
CPO |  | 72/100 |  |  |  |
36/36 = 36 Months/36,000 Miles N/B = None Built

#### General Motors New Vehicle Bumper-to-Bumper Warranties (Trucks)

Model Year and VIN Code | GMC-Light Duty Trucks | Medium Duty | W-Series (Gasoline Powered Only)
--- | --- | --- | ---
2002 (2) | 36/36 | 24/unl | 36/36
2001 (1) | 36/36 | 24/unl | 36/36
2000 (Y) | 36/36 | 24/unl | 36/36
1999 (X) | 36/36 | 24/unl | 36/36
1998 (W) | 36/36 | 24/unl | 36/36
1997 (V) | 36/36 | 24/unl | 36/36
1996 (T) | 36/36 | 24/unl | 36/36
CUV | 39/39 |  |
36/36 = 36 Months/36,000 Miles 24/unl = 24 Months/Unlimited Miles