For 1990-2009 cars

# Warranty Admin - AC Delco Remanufactured Engines

Subject: | ACDelco® Remanufactured Engines

Models: | 1996 and Prior Passenger Cars, Light & Medium Duty Trucks

Attention: | Dealer Service Manager/Parts Manager/Warranty Administrator

Important: "GM of Canada" and "IPC" Dealers are not authorized to utilize this Service Bulletin.

Since April, 1993, General Motors Service Parts Operations (GMSPO) has offered ACDelco® Remanufactured Engines to GM dealers for a variety of 1996 and prior GM, Ford, and Chrysler model applications. The purpose of this bulletin is to provide you with the most recent enhancements to the ACDelco® Remanufactured Engine Warranty Statement, updated administrative procedures, and warranty claim submission requirements.

### Warranty Coverage

Effective with purchases on or after February 1, 1999, ACDelco® remanufactured engines are covered by a 36 month/36,000 mile, consumer limited replacement parts warranty for Passenger Car and Light Duty Truck applications. The warranty coverage will remain 24 months/24,000 miles for all Passenger Car and Light Duty Truck engines purchased prior to this date. For Taxi & Police Car applications and Medium Duty trucks with a GVW over 16,000 pounds, the coverage is limited to 12 months/12,000 miles. This warranty covers the cost of parts and labor and begins on the date/mileage of retail purchase. Warranty coverage continues to apply to subsequent owners provided the original owner's repair order or sales slip is submitted along with the original owner's copy of the Warranty Registration Form when repairs are requested.

### New Warranty Registration

Effective immediately, ACDelco® is implementing a Powertrain Warranty Registration process for ACDelco® remanufactured engines. This registration process will provide better tracking of our vehicle owner base and improved customer warranty support.

A Powertrain Warranty Registration Form, WA-39A, is now included with all ACDelco® engines and transmissions being shipped. This form is in triplicate on carbonless paper. One copy is for the vehicle owner, a second is for the installing facility, and a third is for the ACDelco® Powertrain Registration Center. The Registration Center copy is a pre-addressed, postage paid mailer.

The installation facility will be responsible for completion and proper handling of the Powertrain Warranty Registration Form. The installation facility should present the customer the completed warranty registration form, as well as a copy of the repair order, in a specially provided vinyl envelope (WA-39ENV). Finally, the ACDelco® copy of the Powertrain Registration Form should be mailed promptly to the Powertrain Registration Center for processing. Upon receipt, ACDelco® will confirm the warranty registration by mailing the consumer a Thank You letter.

Additional quantities of the ACDelco® Engine Warranty Statement, WA-39, and the ACDelco® Powertrain Warranty Registration Form, WA-39A, are available through Vispac by calling 1-734-266-5018 and ordering form WA-39 and/or WA-39A.

This warranty provides for independent repair facilities to perform warranty repairs on failed ACDelco® remanufactured engines. However, independent repair facilities that purchase ACDelco® Remanufactured Engines from a GM dealer must obtain authorization from the dealer to do the work under sublet. (See consumer warranty statement in the GM Service Policies and Procedures Manual Article 1.1, Section B - ACDelco® Remanufactured Engine Limited Warranty.)

### Warranty Claim Submission Requirements

All repairs or replacements of the ACDelco® engines MUST be pre-approved through the ACDelco® Powertrain Center on 1-800-ACDelco (1-800-223-3526). The hours of operation are Monday through Friday (except holidays) from 8:00 a.m. to 6:30 p.m. Eastern Standard Time. The ACDelco® Powertrain Center will reach agreement with dealership personnel regarding the appropriate repair, answer any technical questions, and will provide you with a Warranty Claim Tracking Number which will be required for the comments section of the DCS warranty claim input screen.

Effective September 15, 1999, WINS will restrict payment of all ACDelco® engine claims that have not been pre-authorized through the 1-800-ACDelco® Powertrain Center (1-800-223-3526). Any claims which fail to have the required pre-authorization will return with either of the following error messages: PF- Call 1-800-ACDelco, LS- Labor op requires wholesale authorization. In the event you receive one of these error messages on an ACDelco® engine warranty claim, contact 1-800-ACDelco immediately for assistance.

To provide you with quality service, the ACDelco® Powertrain Center requests the following information be available prior to contacting 1-800-ACDelco: Vehicle Identification Number (VIN), Mileage at installation, Current Mileage, Serial # of the failed ACDelco® engine, Make/Model/Year of vehicle, Complaint/Prior History, Failed Part Number.

### Claim Submission Details

• | Repair Order Number

• | Repair Order Date

• | Claim Tracking Number--Enter the claim tracking number provided by the ACDelco® Powertrain Center into the Inbound Comments Section of your DCS claim entry screen. Refer to the General Motors Claims Processing Manual or your DCS Vendor Manual for further instructions.

• | Vehicle Identification Number--Enter full VIN regardless of year or make.

• | Mileage--Enter the actual mileage on the vehicle at the time of repair.

• | SV-ADV-SS--Enter the Service Advisor's social security number

• | PC--Part Count. Total number of parts used in the repair.

• | Part Number--the GMSPO part number of the failed ACDelco® remanufactured engine assembly or applicable failed part number if a repair to the assembly is performed.

• | TOT-PTS -- Enter the pre-approved total cost plus applicable handling allowance for all parts used in the repair.

• | Compliant Code/Failure Code-See "Appendix A and B" of the General Motors Claims Processing Manual dated March, 1999.

• | Labor Operation Hours -- Enter pre-approved labor hours agreed with the ACDelco® Powertrain Center.

• | Labor Operation Number-Enter R9200.

• | Other Labor Hours-Not allowed.

• | Sublet/Dealer Material-Sublet amounts, if applicable.

• | Technician ID-repairing technician's social security number.

• | Enter claim type "B" for claims within 12months/12,000 miles from date and mileage of purchase.

• | Enter claim type "N" for claims after 12 months/12,000 miles from the date/mileage of purchase up to 24 months/24,000 miles for engines purchased prior to February 1, 1999, or 36 months/36,000 miles from date/mileage of purchase for engines purchased after February 1, 1999.

• | Authorization Code-leave this field blank.

Important: Core credit will be issued by the GMSPO PDC and must not be a part of the warranty claim. As a reminder, you must affix the red "Warranty Claim" sticker to the Core Return Tag on all warranted ACDelco® engines returned to the GMSPO PDC for core credit.

The ACDelco® Powertrain Center will also assist in the following areas:

• | Answer technical questions about the product and catalog.

• | Answer questions concerning warranty coverage and provide claim tracking numbers for warranty claim processing.

• | Provide assistance in obtaining appropriate support materials, ordering information and core shipping information.

• | Provide a customer referral service for Dealers selling ACDelco® engines.

• | Authorize all ACDelco® engine claims for payment.

Important: ACDelco® remanufactured engines are intended solely for the retail customer pay market and are not to be used for new vehicle warranty repairs or policy adjustments. Any GM New Vehicle Warranty obligation or policy adjustment decision requiring engine replacement is to be satisfied using a replacement engine identified in GMSPO catalog groups 0.000, 0.000A, or 0.000B for the applicable vehicle.