For 1990-2009 cars

# WARRANTY ADMINISTRATION TIRE REPLACEMENTS

#### SUBJECT: WARRANTY ADMINISTRATION - TIRE REPLACEMENTS

#### MODELS: ALL PASSENGER CARS AND LIGHT DUTY TRUCKS

THIS BULLETIN IS APPLICABLE TO ALL DIVISIONS (EXCEPT GM OF CANADA, SATURN AND EXPORT SALES).

WITH BULLETIN NUMBER 52-05-09 DATED OCTOBER, 1995, GM ANNOUNCED THE 1996 TIRE WARRANTY ADMINISTRATION PROGRAM FOR ALL DIVISIONS. THE PURPOSE OF THIS BULLETIN IS TO CLARIFY THE USE AND APPLICATION OF WARRANTY LABOR OPERATION NUMBERS IN CONJUNCTION WITH TIRE REPLACEMENTS.

ALL 1996 GM PASSENGER CARS AND LIGHT DUTY TRUCKS AND 1995 CADILLAC TIRE REPLACEMENTS UNDER THE BUMPER-TO-BUMPER COVERAGE.

WHEN REPLACING A DEFECTIVE OEM TIRE UNDER THE BUMPER-TO-BUMPER WARRANTY, DEALER MAY SUBMIT A WARRANTY CLAIM FOR LABOR UTILIZING THE APPROPRIATE GM LABOR OPERATION AS FOLLOWS:

TIRE MANUFACTURER LABOR OPERATION GOODYEAR E0431 GENERAL E0432 MICHELIN E0433 UNIROYAL E0434 GOODRICH E0435 BRIDGESTONE E0436 FIRESTONE E0437

DESCRIPTION LABOR HOURS

TIRE REPLACE R + R WHEEL/TIRE ASSY FROM CAR 0.3 HR. VEHICLE-ONE (INCLUDES SPARE) TRUCK 0.3 HR.

#### ADD:

A-TO R+R EACH ADDITIONAL WHEEL/TIRE ASSY FROM VEHICLE CAR 0.1 HR. (INCLUDES DUALS) TRUCK 0.1 HR.

B-TO REPLACE TIRE (EACH) CAR 0.3 HR. (INCLUDES BALANCE) TRUCK 0.4 HR.

C-W/LOCKING WHEEL COVERS A,B,C,H,U,W,Y-CAR 0.1 HR.

D-W/LOW TIRE PRESSURE Y CAR WARNING SENSOR 0.1 HR.

THESE LABOR OPERATIONS AND TIMES WILL BE PUBLISHED IN THE APRIL, 1996 EDITION OF THE GM LABOR TIME GUIDES.

#### NOTE: IN THE EVENT ONE OR MORE TIRES ARE REPLACED UNDER THE BUMPER- TO-BUMPER WARRANTY, DEALER IS TO SUBMIT $25 ADMINISTRATIVE ALLOWANCE AS A NET ITEM PER REPAIR ORDER. ALSO, ANY SUBLET CHARGES FOR MOUNTING AND BALANCING BY THE TIRE DEALER ARE TO BE SUBMITTED AS A NET ITEM.

ALL MODEL YEAR GM PASSENGER CAR AND LIGHT DUTY TRUCK TIRE REPLACEMENT FOR REASONS OTHER THAN A DEFECTIVE TIRE

THE FOLLOWING CLAIMS SUBMISSION PRACTICES CONTINUE TO APPLY TO ALL MODEL YEAR VEHICLES.

WHEN REPLACING A TIRE THAT FAILED BECAUSE OF A DEFECT IN MATERIAL OR WORKMANSHIP OF ANOTHER WARRANTED COMPONENT, INCLUDE ASSOCIATED COSTS (PARTS AND LABOR) WITH THE CLAIM FOR REPLACEMENT OF THAT FAILED PART/COMPONENT.

DEALER REIMBURSEMENT FOR TIRES ADJUSTED UNDER VEHICLE WARRANTY WILL BE AT DEALER NET COST OF TIRES, AND ANY MOUNTING, BALANCING AND FREIGHT CHARGES NOT COVERED BY THE TIRE MANUFACTURER, PLUS A 0.2 HOUR HANDLING ALLOWANCE ON EACH TIRE REPLACEMENT R.O. NO WARRANTY PARTS HANDLING ALLOWANCE APPLIES.

#### NOTE: THIS TYPE OF CLAIM WILL REQUIRE APPROPRIATE AUTHORIZATION.

TIRE FAILURE DUE TO ROAD HAZARD DAMAGE SHOULD NOT BE SUBMITTED TO GM FOR REIMBURSEMENT AND IS NOT INCLUDED IN THE REPLACEMENT GUIDELINES CONTAINED IN THIS BULLETIN.

ALL TRANSPORTATION CLAIMS FOR TIRE REPLACEMENT

FOR TIRE REPLACEMENT BECAUSE OF TRANSPORTATION DAMAGE OR MISSING/ INCORRECT PARTS, USE LABOR OPERATION NUMBER E0421 AND SUBMIT AS A TRANSPORTATION CLAIM.

REFER TO YOUR GM CLAIMS PROCESSING MANUAL FOR COMPLETE CLAIMS SUBMISSION DETAILS.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1996 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.