For 1990-2009 cars

# 'PAR EXCELLENCE PACKAGE' MISSING (WITH OPT V2G)

#### MODELS/YEARS: 1986 MODELS

The Customer Glove Compartment Portfolio "Par Excellence Package" will be packaged in a heat-sealed plastic cover and shipped in applicable new vehicles. In addition to the normal glove compartment literature, the Portfolio will also include an Oldsmobile Pocket Road Atlas, pad and pen, and a distinctive key fob.

The following procedure will apply to the "Par Excellence Package" being furnished with applicable 1986 Oldsmobiles:

#### PACKAGE MISSING

A. Missing - Presumed Stolen (no glove compartment literature).

If the invoice and/or window sticker does not reflect option V2G "Delete Par Excellence" and the package is missing, it is to be presumed "stolen" and is to be handled in compliance with the current Oldsmobile Service Policies and Procedures Manual sections concerning "Delivery Receipt Notations" and "New Vehicle Inspection For Missing Or Incorrect Parts Or Options".

A replacement package, which will include all normal glove compartment literature, is to be obtained through DCI Marketing by calling 1-800-255-6537 and supplying them with the Vehicle Identification Number of the vehicle involved and the part number of the missing package. Part Number/Carline cross reference may be found under "Additional Information" in this bulletin. Your dealership will be billed for the package by DCI Marketing, and it will be necessary to complete a Transportation Claim (Form 104-Olds) in the following manner to receive payment:

Part Part Parts Damage Labor Labor Count Number Amount Code Operation Hours ----- ------ ------ ------ --------- ----- 1 (As applicable) Dealer cost 98080 T6105 0.0

#### NOTE: This damage code and the wording "Par Excellence Package Stolen" MUST appear on the delivery receipt to properly substantiate the claim.

If the vehicle is not eligible for the "Par Excellence Package", option code V2G "Delete Par Excellence" will be listed on the invoice and the window sticker. Vehicles ineligible for this Package include: those produced for GM of Canada or for export, fleet vehicles, vehicles sold to Allied Divisions of General Motors, Oldsmobile Division company cars and vehicles originally shipped to the zone warehouse. The window sticker on these vehicles will reflect a combined credit for the deletion of the "Par Excellence Package" and "Fuel Fill" as the option V2G.

B. "Par Excellence Package" Missing - Glove Compartment Literature Present in Clear Plastic Folder.

If the "Par Excellence Package" is missing, yet the glove compartment contains the customary literature in a clear plastic folder, check the invoice or window sticker for the presence of option V2G. If V2G is found and a delete option credit for "Par Excellence Package" is listed, the vehicle in question is not eligible for the "Par Excellence Package"and no further action is necessary (see paragraph A above for listing of non-eligible vehicles).

If V2G is NOT listed on the window sticker and the standard glove compartment literature is present, contact the zone car distributor within 72 hours after receipt of vehicle. Contact DCI Marketing at 1-800-255-6537 to obtain a new "Par Excellence Package". Be prepared to furnish the Vehicle Identification Number of the vehicle involved and the part number of the needed Package. Part numbers may be determined by using the Part Number/Carline usage chart printed in the "Additional Information" section of this bulletin. The package will be shipped with all glove compartment literature inside. Your dealership will be charged for the "Par Excellence Package". To receive payment, complete a transportation claim as described in paragraph A.

#### IMPORTANT: In the situation described above, the "Par Excellence Package" MUST be obtained and placed in the vehicle. Dealers DO NOT have the choice of electing to "Credit Vehicle Billing" as in the case of missing optional equipment.

#### NOTE: The area of the Transportation Claim (Form 104-OLDS) labeled "Description of Repair" MUST contain the statement "Incorrect Glove Compartment Package". This statement must also appear on the delivery receipt.

#### "PAR EXCELLENCE PACKAGE" COMPONENTS FOUND TO BE DEFECTIVE

The "Par Excellance Package", and its components, (except for warranty and maintenance folders, owner's manuals and sound system/electronics supplememts) are warranted by DCI Marketing against defects in material or workmanship for 12 months from the date of retail delivery of the vehicle. If it becomes necessary to replace part of the package due to a defect, contact DCI Marketing at 1-800-255-6537 and advice them of the component requiring replacement. Parts requiring replacement due to defect will be shipped at no cahrge. No claim is to be filed with Oldsmobile Division.

#### INDIVIDUAL "PAR EXCELLENCE" COMPONENTS MISSING

A. Heat-Sealed Plastic Cover UNOPENED at Time of Receipt of Vehicle.

In the situation where an individual piece of the "Par Excellence Package" is missing and the package was received with the vehicle with the heat-sealed plastic cover UNOPENED, the following procedure should be adhered to:

1. If the missing component is a part of the normal glove compartment literature (warranty folder, maintenance folder, etc.) contact the local zone office for replacement of the missing item.

2. If the missing component is OTHER THAN normal glove compartment literature (key fob, pen, etc.) contact DCI Marketing at 1-800-255-6537 and advise of the missing item. Be sure to specify that the heat-sealed plastic cover was UNOPENED at time of original receipt. DCI Marketing will ship the replacement item at no charge. No further action is necessary, and no claim is to be filed with Oldsmobile Division.

B. Heat-Sealed Plastic Cover Opened or Missing at Time of Receipt of Vehicle

In the situation where the heat-sealed plastic cover has been opened or is m issing, the contents of the package are to be inspected at once. If any components are observed to be missing, it is to be presumed that they were STOLEN in transit. Contact DCI Marketing at 1-800-255-6537 and advise them of the component(s) that were stolen. Also be prepared to supply the Vehicle Identification Number of the vehicle involved. Replacement items will be shipped at no charge to the dealer; DCI Marketing will bill Oldsmobile Division directly. If the stolen items include any of the normal glove compartment literature (warranty folder, owner's manual, etc.), obtain replacement from the local zone office. No further action is necessary, and no claim is to be filed with Oldsmobile Division.

#### ADDITIONAL INFORMATION

A. Dealership Purchase of "Par Excellence Package "for Promotional Use.

Should a dealership wish to purchase additional key fobs or complete "Par Excellence Packages" (less manuals) for promotional purposes, they may contact DCI Marketing at 1-800-255-6537 to place the order. DCI Marketing will bill the dealership for the items ordered plus shipping and handing. The key fob is the ONLY component which may be purchased individually.

B. Part Number/Carline Index.

The following part number listed on the heat-sealed plastic cover containing the "Par Excellence Package"are applicable for the 1986 model year to the carlines as shown:

Carline Part Number ------- ----------- Firenza 22531675 Calais 22531700 or 22532701 Cutlass Ciera 22531657 Cutlass Supreme 22531669 Delta 88 22531663 Custom Cruiser 22531660 Ninety-Eight 22532619 Toronado 22531666

#### NOTE: These part numbers are useful for manufacturing and DCI Marketing purposes only. DO NOT attempt to order these packages through General Motors Warehousing Distribution Division. If "Par Excellence Packages" are being ordered for promotional use, DO NOT specify a part number. Packages ordered for this purpose do not contain manuals or other glove compartment literature.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.