HANDLING PROCEDURES CUSTOMER GLOVE COMPARTMENT. Oldsmobile Toronado 1988

For 1990-2009 cars

# HANDLING PROCEDURES CUSTOMER GLOVE COMPARTMENT

1988 MODELS

Beginning with 1988 new car production shipped after September 30, 1987, a different "Par Excellence Package", glove compartment portfolio, will be shipped in applicable new vehicles. The package will be heat sealed in a plastic bag and will contain the following items:

A Leatherette portfolio with a location on the cover for placement of customer initials. An alphabet font is included with the portfolio.

Also new, in the portfolio package, will be a custom key fob and a jewelry like set of rhodium plated keys. The keys will be cut at the dealership prior to new car delivery.

Included in the package is the familiar Oldsmobile pocket road atlas which identifies all Oldsmobile dealer city locations with a rocket emblem. This should assist our owners in locating emergency service.

The portfolio package also contains the appropriate 1988 Owner's Manual, the Music Systems and Electronics Supplement for all except the Custom Cruiser Wagon and Toronado and the maintenance schedule. The appropriate warranty and owner assistance information booklet is not included in the package. Rather it is installed in the glove compartment as a loose item, as is the separate tire warranty folder. Both of these publications should be added to the portfolio package before the car is delivered.

#### Ordering Supplemental Keys

The supplemental rhodium plated keys can be ordered directly through DC Marketing by calling 1-800-255-6537. Keys are available in a minimum quantity of ten ignition or 10 trunk keys. We recommend that you purchase additional ignition and trunk keys up front, so that you can handle any miscuts which may occur while preparing your vehicles for delivery. Set of 10 @ $16.50 plus freight. The cost will be billed against your open parts account.

The following procedure will apply to the Par Excellence Package being furnished with applicable 1988 Oldsmobiles:

#### PACKAGE MISSING

A. Missing - Presumed Stolen (no glove compartment literature).

If the invoice and/or window sticker does not reflect option V2G Delete Par Excellence" and the package is missing, it is to be presumed "stolen" and is to be handled in compliance with the current Oldsmobile Service Policies and Procedures Manual sections concerning "Delivery Receipt Notations"0084 and "New Vehicle inspection For Missing Or Incorrect Parts Or Options".

A replacement package, which includes the Oldsmobile Rocket Road Atlas, keys, and key fob, is to be obtained through DCI Marketing by calling 1-800-255-6537 and supplying them with the Vehicle Identification Number of the vehicle involved and the part number of the missing package. Part Number/Carline cross reference may be found under "Additional Information" in this bulletin. Your dealership will be billed for the package by DCI Marketing, and it will be necessary to complete a Transportation Claim (Form 104-Olds) in the following manner to receive payment:

Part Part Parts Damage Labor Labor Count Number Amount Code Operation Hours ----- ------- -------- ------ --------- ---- 1 (As Applicable) Dealer Cost 98086 T6105 0 Plus 30%

#### NOTE: This damage code and the wording "Par Excellence Package Missing" MUST appear on the delivery receipt to properly substantiate the claim.

If the vehicle is not eligible for the "Par Excellence Package", option code V2G "Delete Par Excellence" will be listed on the invoice and the window sticker. Vehicles ineligible for this Package include: those produced for GM of Canada or for export, fleet vehicles, vehicles sold to Allied Divisions of General Motors, Oldsmobile Division company cars and vehicles originally shipped to the zone warehouse. The window sticker on these vehicles will reflect a combined credit for the option V2G.

B. "Par Excellence Package" Missing - Glove Compartment Literature Present in Clear Plastic Folder.

If the "Par Excellence Package" is missing, yet the glove compartment contains the customary literature in a clear plastic folder, check the invoice or window sticker for the presence of option V2G. If V2G is found and a delete option credit for "Par Excellence Package" is listed, the vehicle in question is not eligible for the "Par Excellence Package" and no further action is necessary (see paragraph A above for listing of ineligible vehicles).

If V2G is NOT listed on the window sticker and the standard glove compartment literature is present, contact the zone car distributor within 72 hours after receipt of vehicle. Contact DCl Marketing at 1-800-255-6537 to obtain a new "Par Excellence Package". Be prepared to furnish the Vehicle Identification Number of the vehicle involved and the part number of the needed Package. Part numbers may be determined by using the Part Number/Carline usage chart printed in the "Additional information" section of this bulletin. The package will be shipped without all glove compartment literature inside. Your dealership will be charged for the "Par Excellence Package". To receive payment, complete a transportation claim as described in paragraph A.

#### IMPORTANT: In the situation described above, the "Par Excellence Package" MUST be obtained and placed in the vehicle. Dealers DO NOT have the choice of electing to "Credit Vehicle Billing" as in the case of missing optional equipment.

#### NOTICE: The area of the Transportation Claim (Form 104-OLDS) labeled "Description of Repair" MUST contain the statement "Incorrect Glove Compartment Package". This statement must also appear on the delivery receipt.

#### "PAR EXCELLENCE PACKAGE" COMPONENTS FOUND TO BE DEFECTIVE

The "Par Excellence Package", and its component, (except for warranty booklets and maintenance folders, owner's manuals and sound system/electronics supplements) are warranted by DCI Marketing against defect in material or workmanship for 12 months from the date of retail delivery of the vehicle. If it becomes necessary to replace part of the package due to a defect, contact DCI Marketing at 1-800-255-6537 and advise them of the component requiring replacement. Parts requiring replacement due to defect will be shipped at no charge. No claim is to be filed with Oldsmobile Division.

#### INDIVIDUAL "PAR EXCELLENCE" COMPONENTS MISSING

A. Heat-Sealed Plastic Cover UNOPENED at Time of Receipt of Vehicle.

In the situation where an individual piece of the "Par Excellence Package" is missing and the package was received with the vehicle with the heat-sealed plastic cover UNOPENED, the following procedure should be adhered to:

1. If the missing component is a part of the normal glove compartment literature (warranty booklet, maintenance folder, etc.) refer to Dealer Management Bulletin 88-1-05.

2. If the missing component is OTHER THAN normal glove compartment literature (key fob, key, etc.) contact DCI Marketing at 1-800-255-6537 and advise of the missing item. Be sure to specify that the heat-sealed plastic cover was UNOPENED at time of original receipt. DCI Marketing will ship the replacement item at no charge. No further action is necessary, and no claim is to be filed with Oldsmobile Division.

B. Heat-Sealed Plastic Cover Opened or Missing at Time of Receipt of vehicle.

In the situation where the heat-sealed plastic cover has been opened or is missing, the contents of the package are to be inspected at once. If any components are observed to be missing, it is to be presumed that they were STOLEN in transit. Contact DCI Marketing at 1-800-255-6537 and advise them of the component(s) that were stolen. Also be prepared to supply the Vehicle identification Number of the vehicle involved. Replacement items will be shipped at no charge to the dealer; DCI Marketing will bill Oldsmobile Division directly. If the stolen items include any of the normal glove compartment literature (warranty booklet, owner's manual. etc.), obtain replacement from the local zone office. No further action is necessary, and no claim is to be filed with Oldsmobile Division.

#### ADDITIONAL INFORMATION

A. Dealership Purchase of "Par Excellence Package" for Promotional Use.

Should a dealership wish to purchase additional key fobs, keys or complete "Par Excellence Packages" (less manuals) for promotional purposes, they may contact DCI Marketing at 1-800-255-6537 to place the order. DCI Marketing will bill the dealership for the items ordered plus shipping and handling. The key fob and keys are the only components which may be purchased individually.

B. Part Number/Carline Index.

The following part numbers listed on the heat-sealed plastic cover containing the "Par Excellence Package" are applicable for the 1988 model year to the carlines as shown:

Prior New Carline Part Number Part Number -------- ----------- -----------

Firenza 22537055 22540240 Calais 22537056 22540242 Cutlass Ciera 14102775 10077792

Prior New Carline Part Number Part Number -------- ----------- -----------

Cutlass Supreme Classic 22531166 25534150 Cutlass Supreme 14102777 Custom Cruiser 14102776 10077792 Ninety-Eight & Delta 88 22531364 25534150 Touring Sedan 25532252 25534152 Toronado 1643873 Trofeo 1645240

#### NOTE: These pan numbers are useful for manufacturing and DCI Marketing purposes only. DO NOT attempt to order these packages through General Motors Warehousing Distribution Division. If "Par Excellence Packages" are being ordered for promotional use, DO NOT specify a part number. Packages ordered for this purpose do not contain manuals or other glove compartment literature.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.