For 1990-2009 cars

# GM DEALERS ASSISTANCE SERVICE PROGRAM WITH FIRESTONE TIRE CO

The attached Dealer Assistance brochure from Firestone will assist Pontiac dealers in handling the tire needs of their customers in the fastest manner possible by their specially trained staff.

#### GM FIRESTONE DEALER ASSISTANCE

Firestone is dedicated to providing General Motors Dealers with the finest customer service available. We have a specially trained, experienced staff with authority to initiate immediate action. They're only as far away as your telephone. Let us show you how our Dealer Assistance program works for you. We welcome your questions and requests for assistance.

1. No-cost calls ------------- Call collect on our General Motors Dealer Tire Assistance Line (216-362-5520). You'll talk with a friendly professional who will give your inquiry or problem the patient, personal attention it deserves.

2. Priority Handling of Tire Needs ------------------------------- When a customer needs a replacement tire which isn't available locally, we'll find it and arrange priority shipment from the nearest supply point to the nearest supply point to the most convenient Firestone location in your area. Efficient follow-up tracks each phase of the system so nothing "falls between the chairs".

3. General Information And Assistance ----------------------------------- No questions or problem is too rough or too trivial for us to handle. Most will be resolved in a matter of minutes and even the most complex situations will be handled in the fastest manner possible. We want to help keep our General Motors/Firestone customers satisfied so we both can earn their future business.

JUST GIVE US A CALL (collect it's on us) (216) 362-5520

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.