For 1990-2009 cars

# Warranty Parts Center/Corporate Parts Return Program

Subject: | Warranty Parts Center/Corporate Parts Return Program

Models: | 2008 and Prior Passenger Cars and Trucks (Including Saab) (excluding Saturn U.S. Dealers)

| 2008 and Prior HUMMER Model Vehicles

| 2008 and Prior Isuzu Medium Duty Trucks

Attention: | Parts Managers, Service Managers, Warranty Administrators

This bulletin is being revised to update the information in the Parts Retention and Requests section. Please discard Corporate Bulletin Number 99-00-89-019D (Section 00 -- General Information). Saturn (U.S.) is covered under Corporate Bulletin Number 05-00-89-042B.

This bulletin provides instructions with regard to the Warranty Parts Center (WPC) in the areas of parts retention, parts preparation for shipping, and administration. This bulletin supersedes all previous written communication regarding WPC operation.

The WPC process is the common GM method used to obtain parts replaced at GM Dealerships to enable Engineering to perform root cause analysis of customer product concerns. The WPC issues specific part return requests to the dealership to obtain the desired parts. Dealers must return the requested parts to the WPC within 21 days. To ensure compliance with the WPC requirements, it is highly recommended that an individual (and a back-up person) be assigned the responsibility of processing WPC requests as quickly as possible in order to avoid dealership debits.

### WPC Website

The WPC website www.gmwpc.com is available to assist dealers in tracking their shipments to the WPC and to obtain copies of WPC forms. The website is accessible 24 hours a day and is updated constantly. To access the website, U.S. dealers need their BAC (Business Associate Code). Canadian dealers must use "14" followed by their 5 digit dealer code. The website has the following features:

• | View status of open requests

• | View details of a single request (including if part has been received or reason for debit)

• | Hotlink to UPS.com for tracking packages

• | Hotlink to centraltransportint.com for tracking shipments

• | The most current WPC bulletin

• | Templates of WPC forms

- | Parts Waiver

- | Shipping Log

- | Material Request

- | Central Transport Bill of Lading

Upon entering the website, dealers will have the choice of selecting a list of all open WPC requests or selecting a specific request. Open requests are those which have not been received at the WPC as of the date queried. Single requests will give details of a particular request; namely, due date and reason for debit (if applicable). Dealers should ALWAYS use www.gmwpc.com to verify receipt at the WPC (rather than the transportation company’s tracking number). If part is not received at the WPC per the gmwpc.com website, but the tracking information indicates the part should have been received, please contact the WPC immediately (before the part return due date) to avoid a possible debit.

### Requests, Reminders and Debits

#### Requests

When a part (and repair order copy) is needed, the dealership will receive a "GM Part and Repair Order Return Request" message. When a repair order ONLY is needed, the dealership will receive an "R.O. Only Request" message. All requests are transmitted to the DealerWorld Exchange Reports Mailbox on Tuesdays and Fridays of each week.

If there is no actual "part" to return because the repair was an adjustment or fluid-add only, the dealer must complete a Parts Waiver form stating the reason for no part and fax to the WPC with a copy of the R.O. to avoid a debit (248-371-9005) or e-mail to warrantypartscenterusa@gm.com.

U.S. Saab Dealers will be notified via IRIS through the following reports:

• | "Daily Warranty Parts To Be Returned" document

• | Daily Warranty Claims Status Report will show a "Y" under the Part Request (P/R) column

• | Semi-Monthly Warranty Claims Acknowledgement

• | Semi-Monthly Outstanding Warranty Parts Returns Report *

• | Daily Warranty Parts Disposition Report

The claim shows Part Requested at the bottom under the totals when accepted.

The Online Claim Status inquiry screen also shows Part Return Status.

*The Semi-Monthly Outstanding Warranty Returns Report should be reviewed to ensure that parts have been received by the WPC. If the requested part has been shipped to the WPC and continues to appear on the report, please contact the WPC immediately.

#### Reminders

A reminder notice of previously requested parts/R.O.s which have not been received by the WPC will be provided on Tuesdays and Fridays. These reminders begin at 10 days after the request date and repeat with each claim cycle until parts are received, or the WPC has been contacted for non-return of parts, or the request has reached 21 days. During the 21 days allowed for part return, the original part request and three reminders are sent if the part is not received at the WPC during that time.

U.S. Saab Dealers should check the Semi-Monthly Outstanding Warranty Returns Report to ensure that parts have been received by the WPC. If the requested part has been shipped to the WPC and continues to appear on the report, please contact the WPC immediately and provide the UPS or Central Transport tracking number.

#### Follow Up

Dealers should maintain a shipping log (form included in this bulletin) for all parts shipped to the WPC. Prior to the part return due date, dealers should verify receipt at the WPC. Receipt verification should ONLY be done at www.gmwpc.com. A delivery confirmation from UPS or Central Transport is not a guarantee that the part was received correctly by the WPC. If the gmwpc.com website does not show receipt, but the tracking information indicates delivery, it is imperative that the dealership contact the WPC and provide their tracking number with the request number BEFORE the part return due date to avoid a debit.

It is imperative that the dealer follow-up with the WPC BEFORE the 21-day limit expires to resolve all issues to avoid possible debit. Fax (248-371-9005) is recommended for proof of follow-up with the WPC. If the original request is misplaced or unreadable, the reminder notice or website printout may be used for shipping parts with their paperwork to the WPC.

#### Debits

Parts and repair orders must be received at the WPC within 21 days from the date of original request. If, after 21 days, parts have not been received, or the WPC has not been contacted with an approved explanation for non-return of parts, the WPC will submit a total claim debit. The Debit Reason Code WP will be assigned to each debit case. If the dealer has any questions regarding a debit, please logon to the gmwpc.com website to obtain the reason. The WPC has NO authority to waive or reverse debits after issuance; the GM District Service Manager (DVM, or DSM-Canada) or the DSPM (Isuzu) must be contacted in these instances.

Regarding debits, the following dealer responses are unacceptable at any time and will result in a debit:

• | WPC received part without paperwork

• | WPC received paperwork without part

• | Dealer never received original request

• | Part was sent to an unapproved location

• | Part was returned to the Core Return Center

• | Part was scrapped prior to retention period and not authorized by DVM, DSM or DSPM

• | Wrong part was sent

• | Part received after 21 days

### Part Preparation for Shipping

All parts related to the repair procedure covered by the labor operation code on the part return request should be returned together (i.e., claim for labor operation T5603, Replace 8 Injectors, would have 8 injectors returned under one part return request for T5603). The area of defect should be clearly marked (not defaced) so the area of concern is easily identified.

All parts related to the specific labor operation being requested should be bundled together and shipped using UPS whenever possible. (The process for shipping parts that are too large or too heavy to ship via UPS is explained later in this bulletin.)

Multiple return requests may be listed on one message. When this occurs, dealers should ship each individual request in a separate box with its own UPS/waybill label. DO NOT SEND MULTIPLE REQUESTS IN THE SAME BOX. Copies of the "request" and repair order must be attached to each part sent to the WPC. The dealer should highlight the particular request pertaining to the part and place the folded paperwork in the plastic packing bag with the highlighted Request Number facing out. This process will assist the WPC in handling and crediting the dealership for returning the part in a timely manner.Plastic packing bags are available for the protection of the paperwork to be included with the parts (legible copies of both sides of the hard copy of the repair order and the WPC "request"). The bag containing all paperwork must be securely attached to the appropriate part.

When possible, the container from the new/replacement part should be used for the return of the failed part. However, all previous labeling on the box should be removed or covered prior to re-use. (Leaving a prior shipping label exposed can cause errors in shipping.) Be sure to use ONLY boxes without hazardous materials labeling to return NON hazmat parts. Parts containing or soaked by fluids, such as oil or fuel, MUST be thoroughly drained, wiped clean and placed in an appropriate packing container and securely packaged to prevent leakage or contamination. Transfer all caps and plugs from the new part to the replaced part before shipping. Use only clean dry boxes to return parts - boxes that have absorbed oil or other fluids should not be used to return parts to the WPC.

Be sure to package parts to avoid damage during shipping - bubble wrap or other protective packing materials may be needed. It is important that parts arrive at the WPC in the same condition they were when removed from the vehicle.

When returning parts, complete the UPS/waybill shipping label by writing in the dealer name, address, city, state/prov. and zip/postal code. The Ref. # field should contain the Request Number being returned. Attach the label to the package and detach the lower portion for dealer records. The lower portion of the label contains the shipment tracking number and should be attached to the dealer's "Warranty Parts Center Shipping Log" (refer to Warranty Parts Center Shipping Log at the end of this bulletin). This UPS/ARS receipt can be used for tracking purposes through UPS. Status of UPS shipments is available via UPS tracking at 1-800-742-5877 or via the Internet at www.ups.com or www.gmwpc.com.

Important: www.gmwpc.com is the only site that verifies actual receipt of the part at the WPC.

#### U.S. Dealers

When additional UPS/ARS shipping labels or plastic bags are needed, U.S. Dealers should complete the Material Request form (WPC005) and fax it to the WPC at (248) 371-9005 OR via e-mail to warrantypartscenterusa@gm.com. (Refer to Form WPC005 at the end of this bulletin.) Supply requests are shipped via UPS within 24 hours.

#### Canadian Dealers

Canadian Dealers should call 1-800-335-8763 to obtain UPS waybills or plastic bags. UPS provides pre-printed waybills. Parts being returned from Ontario, Quebec, New Brunswick, Prince Edward Island, Newfoundland and Nova Scotia are shipped to Concord, Ontario before going through U.S. Customs. Parts being returned from Manitoba, Saskatchewan, Alberta, British Columbia, Northwest Territory and Yukon are shipped to Calgary, Alberta before going through U.S. Customs.

Waybills must be completed as follows:

Name and telephone number of sender

Description of part being returned; part origin (country part was built in*); and scrap value of part (should be under $200)

*NOTE: To obtain where the part was built, check the part for a stamped-on indicator (i.e. Made in Canada). If part does not indicate where it was built, use the country in which the vehicle was built as a guide.

Only one part request per package; total weight of shipment

Date and signature of sender

To prevent paperwork loss on UPS shipments, attach two copies of the WPC request and repair order as follows:

• | Place one copy inside the package, attached to the part

• | Attach one copy to the outside of the package

If a part (and appropriate paperwork) cannot be shipped via UPS due to size or weight limitations {150 pounds or 165" (length and girth)}, the following GM-approved common carrier (LTL) MUST be used to return the parts to the WPC.

Carrier | Phone Number
--- | ---
Central Transport, Inc. (U.S. Dealers Only) Ship FREIGHT COLLECT | 1-800-462-6600
Sameday Right-O-Way (Canadian Dealers Only) Ship PREPAID BY DEALER | 1-800-387-2727, Ext. 3300

#### U.S. Dealers

A partially completed Central Transport bill of lading is available through the WPC website or by submitting a Material Request form. The dealer is responsible for completing the shipper information (dealer name and address) and description and weight of shipment on the Central Transport bill of lading. Please include the WPC Request Number on the Central Transport bill of lading. If Central Transport does not directly serve your area, they will engage a local carrier that services your area. Also, if liftgate service is required, please notify Central Transport when scheduling the pick-up. Please notify the WPC immediately if there are any delays in Central Transport’s pick-up service.

When this process is used, U.S. dealers will not need to pre-pay UPS or Central Transport shipments to the WPC. Parts delivered by any unauthorized common carrier (LTL), will be refused by the WPC and RETURNED COLLECT to the dealership.

#### Canadian Dealers

For packages over 68 kg (150 lb) or 3.3 m (130 in) in length and girth combined:

Ship parts via Sameday Right-O-Way by calling 1-800-387-2727, ext. 3300. The dealer is required to incur the shipping costs associated with the Sameday pickup. These charges will be reimbursed to the dealer.

Sameday will provide a pre-printed waybill to the dealer. Waybills must be completed with the following information:

Dealer name and address

Number of pieces in package

Total weight of package

Description of part(s) being returned and WPC request number

Part origin {country in which part was built*; scrap value of part (should be under $200)}

*NOTE: To obtain where the part was built, check the part for a stamped-on indicator (i.e. Made in Canada). If part does not indicate where it was built, use the country in which the vehicle was built as a guide.

#### U.S. and Canadian Dealers

U.S. & Canada Dealers To prevent paperwork loss on Central Transport or Sameday (LTL) shipments, attach two copies of the WPC request and repair order as follows:

• | Attach one copy to the inside of the crated/boxed shipment (attached to the part).

• | Attach one copy to the Central Transport or Sameday Bill of Lading.

Important: Notify WPC Customer Assistance immediately of any WPC part return shipping delays or problems encountered with either UPS, Central Transport or Sameday.

### Parts Retention and Requests

The Service Policy and Procedure Manual (P & P) states all warranty parts are to be turned into the parts department by technicians for tagging, retention and/or return. This includes all parts with a core charge as well as all parts for repairs performed by a sublet shop. Retain for inspection all warranty parts (except core parts - core parts section below) for a minimum of 15 days from the credit date (fifteen days from credit date for in-transit claims) or until scrapped by a GM representative, whichever occurs first. Parts not requested within the 15 day retention period, or scrapped by GM representative, MUST BE DAMAGED BEYOND FURTHER USE AND SCRAPPED BY THE DEALER. Under no circumstances are warranty parts to be installed on any vehicle sold at retail or salvage, or used in any other application.

After the claim is paid, the dealer should check for WPC requests for any parts paid on that claim cycle. All WPC part return requests take priority over returning core parts to the Core Return Center. If the WPC did NOT request the part, then per the GM Service P & P manual, parts with core charges should be returned to the appropriate core return center, and parts without core charges should be scrapped locally.

Any core Product Feedback Forms received with a replacement part must be completed and returned with the part and Repair Order to the WPC. GM Goodwrench SRTA Automatic Transmission Product Feedback Forms are no longer required. Dealer is required to include a copy of the Repair Order. The first RO or counter receipt/bill of sale must also be included in the the case of a part warranty. In addition, Saab Dealers must include test protocols from WIS for selected components.

Any core parts requested by the WPC that were returned to the core center prior to claim payment will be subject to an automatic debit.

On those occasions when a part is not available for return to the WPC, fax or e-mail a completed Parts Waiver Form with an explanation. (Refer to Form WPC006 at the end of this bulletin.) Please note that not all explanations will prevent a debit.

#### Core Return Policies

All warranty core parts must be retained until receipt of the claim credit memo showing payment. Dealer must check for Warranty Parts Center (WPC) request after receiving each credit memo. If WPC requests parts for return, dealers should follow shipping and reimbursement instructions in this bulletin. If no return request is received on the day the dealer receives a credit memo showing payment, the specified core part should be returned to the GM SPO core return center or to a GM approved rebuilder/remanufacturer. For further information about GM approved rebuilder/remanufacturer and core reimbursement, contact your Area Parts Manager.

### Out-of-Warranty Parts for Engineering Investigations - U.S. Dealers Only

An Out-of-Warranty Part Return Process enables GM engineers and suppliers to obtain out-of-warranty replaced parts to assist them in the identification and resolution of durability related issues. This process is not a request to automatically replace parts, but rather a method to return those parts if they require service replacement.

Dealer service departments will receive notification of GM's interest in particular parts of specific vehicles via the GM Vehicle Inquiry System (GMVIS). The notification for the VINs of interest will occur in the Service Informational Items section of GMVIS. In this section of GMVIS, the dealer will be directed to a Service Bulletin that will provide specific details. There will be other criteria specified in the bulletin such as the minimum vehicle mileage, only Genuine GM Parts, etc. If the customer concern is unrelated to the Engineering Investigation, the service bulletin and this process do not apply.

### Exchange Program Parts

The WPC will be requesting special new model exchange program parts (i.e. engines, transmissions) from dealerships as follows:

1. A GM Service Bulletin advises dealers of an exchange. Dealers are directed to call the Product Quality Center (PQC).
2. PQC takes the call from the dealer and qualifies and approves the exchange. PQC will notify the appropriate parties to release and ship a replacement part to the dealer.
3. At the same time, PQC notifies the WPC that an exchange is taking place at the dealership. The WPC creates an "Exchange Special Part Request" and assigns a request number which will begin with an "EX" followed by seven digits. This WPC original request will be faxed to the contact person of the dealership within 24 hours of the call to PQC. When the Parts Manager receives the failed part from the technician, all appropriate paperwork should be attached (including the Exchange Special Part Request and copy of Repair Order (both sides of the hard copy) and shipped to the WPC using the shipping procedures outlined on the Exchange Special Part Request. The package should be marked with the Special Part Request Number (EXxxxxxxx).
4. Electronic reminders notifying the dealer of non-receipt of exchange parts will be sent by the WPC in the same manner as other "regular" part requests.
5. If the part is not received at the WPC within 21 days from the original request date, the claim will be submitted for debit.

### Special Parts Request

Dealers may be contacted by the WPC to return "one-of-a-kind" parts for specific engineering analysis that have not been identified in the normal WPC request process. In those instances where a special part is needed, the dealership will receive ( via fax ) a WPC "Special Part Request". The Special Part Request number begins with an "EX" followed by seven digits. The process for returning special parts is the same as explained in this bulletin for all part returns to the WPC. A copy of the Special Part Request and both sides of the hard copy of the Repair Order must be included in the shipment and the box/crate labeled with the "SPECIAL PART REQUEST" number (EXxxxxxxx). The Special Part Request form contains a section for the dealership to use if the part is requested, at a later date, via the normal WPC process.

### Electronic Exchange Center Parts

Parts exchanged through the Electronic Exchange Service Centers (ESCs) per bulletin #03-00-89-013B, will NOT be directly requested from the dealership. If the WPC requires any of these parts, the WPC will obtain them from the ESCs via the Special Part Request process. The dealership will NOT receive a WPC request for these parts. However, the dealership will see this request on the gmwpc.com website. In this case, the website is reflecting that the part exchanged by the dealership is being requested from the ESC (NOT the dealership). The dealership need not take any further action (after returning the exchanged ESC part to the ESC). The WPC will NOT issue debits to the dealership for these parts that are requested from the ESCs. The labor codes included in this process are:

GM Dealer Labor Operation | Labor Operation Description
--- | ---
R0760 | Receiver, Radio - Remove, Repair and Replace Radio
R0763 | Receiver, Radio - Reinstall Radio
R0780 | Tape Player - Remove, Repair and Replace Tape Player
R0783 | Tape Player - Reinstall Tape Player
R0830 | CD (Compact Disc) Player (Remote) - Remove and Replace
R0840 | CD (Compact Disc) Player - Remove, Repair and Replace CD Player
R0843 | CD (Compact Disc) Player - Reinstall CD Player
R3100 | HUD Assembly, Head-Up Display - Replace
R3120 | Night Vision Components - Camera Assembly - Replace
R3125 | Night Vision Components - Display, Head Up - Replace
R5116 | Transceiver/VCU, Communication - Replace
R5140 | Module, Vehicle Interface Unit VIU/VCIM - Replace
R5520 | Video Entertainment System Components - Video Cassette/DVD Player - Replace
R5535 | Module, Mobile Entertainment Data Cartridge Player - Replace
R5536 | Cartridge, Mobile Entertainment Data - Replace
R5540 | Video Entertainment System Components - Console, Rear Overhead - Replace
R5554 | Screen, Video (Video Entertainment System) - Replace
R5600 | Receiver, Digital Satellite Radio - Replace
N4180 | Instrument Panel Cluster Components (Digital/Electro Mechanical) - Instrument Panel
Z2096 | OnStar® Analog-to-Digital Upgrade Kit - Install

### Repair Order Only Requests

If a "Repair Order Only" request is received, return legible copies of the R.O., including technician comments, directly to the requester using the mailing label provided on the WPC request (the address will be surrounded by ***). Do not use the UPS/ARS label and DO NOT RETURN PARTS on this type of request. When returning "Repair Order Only" requests, use REGULAR 1st class Postal Service mail. Do not use Registered, Certified, or Insured mail of any type.

### WPC Forms

Copies of Forms (Parts Waiver, Material Request and the Central Transport Bill of Lading) are available via the WPC website at www.gmwpc.com or by calling or faxing WPC Customer Assistance (248-371-9901/9902 or fax 248-371-9005) or e-mail to warrantypartscenterusa@gm.com. The WPC is unable to provide copies of Canadian waybills - Canada dealers must call the numbers listed previously to obtain UPS waybills or Sameday bills of lading.

### Return Reimbursement

Dealers may claim one "part with repair order" return or one "repair order only" return per Z7200 claim. To be reimbursed for the administrative time required to return a warranty "part with repair order," or a "repair order only", separate Z7200 claims for each return must be submitted.

#### How to Submit Z7200 and Documentation Required

It is important to clearly document and relate each part return or "repair order only" return to the original VIN and R.O. for which the part return or repair order only request was issued.

If your dealership’s system allows adding a labor operation to the original repair order once it is closed, simply add the labor code of Z7200 to claim that repair’s "part with repair order" or "repair order only" return (using the same R.O. #, VIN, mileage, etc.). If your dealership’s system does not allow adding a labor operation to a previously closed R.O., a new repair order must be opened to submit each Z7200 claim. In that case, the original R.O. number must be referenced on the new R.O., and use the same VIN, mileage, etc. as was on the vehicle at the time of repair when submitting claims for Z7200.

Important: For "part and repair order" returns, be sure to note the WPC Request Number on the R.O. For "repair order only" returns (which do not have a WPC Request Number), attach a copy of the WPC request to the R.O.

GM Service Policies and Procedures require a service manager’s signature when adding to an existing repair order or a claim on a new repair order; therefore, claims for Z7200 must be signed by the service manager.

Use normal claim submission procedures and Labor Operation Z7200 with claim type "F."

All related documentation, including a copy of the WPC return request, must be retained for future reference in accordance with the GM Policies & Procedures Manual.

#### LABOR HOURS

Dealers should submit their actual time used to process WPC part return requests, up to a maximum of .3 hour per claim. For "repair order only" requests, up to .2 hour can be submitted. The time requested for reimbursement depends on the complexity of the request as determined by the dealer. If other labor hours (OLH) are required, dealers must obtain DVM/DSM/DSPM approval.

#### NET ITEM

Packaging

If there are special packaging costs, they should be included as a Net Item amount when submitting a Z7200 claim. Special packaging situations may include crating an engine assembly, reassembly of components, or draining and sealing components in order to prevent leakage during shipment. Appropriate handling charges for these situations should be calculated at a rate for unskilled labor (not at the warranty or retail labor rate) and appropriately documented on the Z7200 claim. Packaging material costs include such things as boxes, tape, etc. Labor charges related to packaging the part for shipment are to be calculated and billed at a cost for unskilled labor and not at the dealer's warranty or retail labor rate.

Postage/Freight Charges

There will be no U.S. dealer-incurred postage or shipping costs associated with parts returned to the WPC. However, postage charges for "repair order only" requests will be reimbursed. Canadian dealers should list costs for Sameday Right-O-Way shipments for reimbursement. These items should be included as a Net Item amount.

Core Charges

To obtain the GMSPO core charge (when applicable) for parts sent to the WPC, submit the actual core part allowance in the "net item" field. The core exchange value can be found in dealer management systems (Reynolds & Reynolds, ADP, etc.) or from EPIC (within GM Dealerworld). Print and attach the core exchange value documentation to the repair order on which Z7200 is being claimed. Internal dealership department reconciliation may be needed, as the Z7200 reimbursement process credits the dealership via the warranty claim submitted, not the parts department specifically.

Field of Entry | Enter
--- | ---
RO# | Repair Order Number
RO Date | Repair Order Date
VIN | Enter the VIN
ODOMETER | Enter mileage for the same VIN.
S.ADVISOR | Enter Service Consultant's/Manager's ID Number
TYP | Enter "F"
CC | Enter "MD"
FC | Enter "00"
LBROP | Enter "Z7200"
LHRS | Enter either 0.0 to 0.3 hours for a PART REQUEST (with Repair Order) OR enter 0.0 to 0.2 hours for a "REPAIR ORDER ONLY" REQUEST being reimbursed on this claim
TECH-# | Enter the Service Consultant's/Manager's ID Number
NET-ITM | Total amount of packaging material costs, part core charges, and postage for R.O. only requests, where applicable.

### Dealer Feedback

The WPC recognizes the need to provide information regarding WPC results as a direct result of the parts return program. Information is provided to dealers periodically in a WPC newsletter.

In addition, potential dealer issues with parts inspected at the WPC (such as wrong part returned, or part damaged & not defective) may result in a Regional Feedback Report sent to the GM Regional (Zone) staff for review and action. Dealer counseling and/or debiting may occur as a result.

### Hazardous Material - U.S. Dealers ONLY

Effective February 1, 2007, the WPC began requesting from U.S. Dealers only, the return of some items deemed "hazardous" for shipping purposes (such as air bags and seat belts with pretensioners). This bulletin provides guidance for the shipment of air bags, seat belt pretensioners and lead acid batteries only. The information contained herein is intended to assist dealers with the shipment of these commodities, and is not intended to be a substitute for proper hazardous materials ("hazmat") training. This bulletin is intended as a general source of information as of its date of publication and is not meant as an endorsement or to substitute for the Dealer’s own legal counsel's advice. GM undertakes no obligation to update this information in the future. Dealers must ensure all employees are properly trained, and employees should refer to the federal Hazardous Materials Regulations (HMR) at 49 CFR Parts 171 to 180 when shipping any hazardous material.

#### I. TRAINING & CERTIFICATION

All Dealers have an obligation to complete the legally required training and achieve hazardous material (hazmat) certification.

Common DOT Regulations:

"A hazmat employer shall ensure that each of its hazmat employees is trained in accordance with the requirements prescribed in this subchapter" (49 CFR 172.702(a))

Hazmat Employer - "...a person who uses one or more of its employees in connection with transporting hazardous material in commerce; causing hazardous material to be transported or shipped in commerce...." 49 CFR 171.8

Hazmat Employee - "...a person who is employed by a hazmat employer and who in the course of employment directly affects hazardous material transportation safety.... The term includes an individual...who during the course of employment:

(1) Loads, unloads or handles hazardous materials;

(2) Manufactures, tests, reconditions, repairs, modifies, marks or otherwise represents containers, drums, or packaging as qualified for use in the transportation of hazardous materials;

(3) Prepares hazardous materials for transportation;

(4) Is responsible for safety of transporting hazardous materials; or

(5) Operates a vehicle used to transport hazardous materials." 49 CFR 171.8

"A person who offers a hazardous material for transportation must provide a 24-hour emergency response telephone number...." 49 CFR 172.604 (Emergency number for GM Dealer use is provided below)

Training:

HazmatU was created specifically for individuals working in the automotive industry to gain a better understanding of complex Hazardous Materials shipping regulations. HazmatU was designed for Dealers to avoid costly violations and create a safer and healthier work environment. HazmatU offers classes designed for Dealers and covers General Awareness and Function-Specific Training. Individuals taking the course will receive a certificate of completion after they satisfactorily complete the course of instruction and receive at least 80% on the comprehensive exam. HazmatU offers this training for $299 for a one-year subscription. The rate is for one facility and includes training for all employees. A $75.00 per person rate is also available. The training is currently available and more information about the training can be accessed by calling 1-888-686-4445, or you can purchase the training for your Dealership on-line at www.hazmatu.org.

OTHER SOURCES OF TRAINING:

http://hazmat.dot.gov

http://www.lion.com

http://www.dgitraining.com

http://www.hmac.org Progressive Training (mailto:RRBeaupre@aol.com)

http://www.infotrac.net

(List not all inclusive)

The U.S. Department of Transportation (USDOT) requires hazardous material compliance training for anyone who could directly affect hazardous material transportation safety. The US Department of Transportation also requires recurrent hazardous material compliance training at least once every three years. Training must be completed within 90 days after employment or a change in job function. A person who knowingly violates a requirement of the Federal Hazardous Material Transportation Law is liable for a civil penalty of up to $32,500 for each violation or not more than five years in jail or both. Each day of the violation constitutes a separate offense.

Typical automotive hazardous material includes things such as: Air bags, Seat-belt pretensioners, Brake boosters, Compressed gas shocks and lifts, Batteries, Paint, Adhesives, Solvents, and Hazardous Waste. (list not all inclusive, refer to 49 CFR Hazardous Material Regulations)

Be sure all employees handling hazardous materials complete hazardous material awareness training, and all people who ship the items must also be certified in the job-function specific training for shipping hazardous materials.

#### RETURNING HAZMAT ITEMS TO THE GM WARRANTY PARTS CENTER (WPC)

#### II. OBTAINING HAZARDOUS MATERIAL SHIPPING SERVICES FROM UPS

All hazmats returned to the WPC must be shipped with UPS. To ship hazmats with UPS, a dealership with a daily UPS pick-up must also use the UPS Worldship system and establish a UPS Hazardous Materials shipping account with UPS, as described in paragraph (1) below. Dealerships that do not currently have a daily UPS pick-up, but that wish to establish a daily pick-up and hazmat account, should follow the instructions described in paragraph (2) below. If a dealership's business does not warrant establishing a UPS daily pick-up account, the dealership should follow the steps described in Section VII below to ship hazmats with UPS Freight. Dealerships that already have a UPS hazardous material shipping account should skip to Section III. All dealers: use sections VII and VIII for lead acid battery returns.

(1) For dealerships that already have a daily pick-up account with UPS and a UPS online Worldship system, but do NOT have a hazardous material UPS shipping account, the dealership should contact the local UPS office and ask to have a hazardous material contract added to their account. UPS will use a 14-question checklist to verify the dealership is in compliance with the hazmat contract. UPS must first verify that dealership employees have been trained and certified to ship hazmats and that the dealership has the UPS Worldship software for shipping. Dealerships found to be in compliance will be able to sign the UPS hazmat contract. UPS will also provide the dealership with complementary hazmat software to be added to the Worldship system as well as UPS hazmat shipping papers (with red/white border) #02111412 and shipping pouches #171609.

(2) Dealerships that do NOT currently have a UPS daily pick-up account may either establish a UPS daily pick-up account and hazmat account, or the dealership may choose to ship the hazmat through UPS Freight. In order to ship with UPS Freight, please follow the instructions in Section VII, "Procedures for Dealers Without a UPS Daily Pick-up Account."

#### III. EMERGENCY RESPONSE PHONE NUMBER

When shipping hazmats, each dealership must provide an emergency response phone number that is answered 24 hours/day, 7 days/week, 365 days/year. General Motors has established an account with Infotrac for all GM dealerships in the continental U.S. to ensure compliance related to 49 CFR 172.604. If a dealership has other arrangements and wishes to opt out of the Infotrac subscription, the dealership should notify Infotrac via email to: randy.lee@infotrac.net

#### IV. PART PREPARATION AND PACKAGING FOR SHIPPING

Dealerships are not expected to purchase extra boxes, hazmat placards, labels, decals, etc. Simply save the boxes the new parts were shipped in, and use them to return the replaced parts to the WPC.

Important: Be careful when opening the boxes so that the cardboard is not breached in any way: ripped, torn, or damaged corrugated cardboard boxes should NOT be reused. Only boxes that are undamaged (free of rips, tears, holes, etc.) can be reused. Be sure to reuse all packing material inside the box to secure the replaced part within the box for returning to the WPC.

When opening a box intended to be reused, carefully cut the tape only, being careful not to cut or rip the cardboard. Be sure all hazmat labeling is intact. Ensure the package indicates the Proper Shipping Name (i.e., Air bag module, or Seat-belt pretensioner), UN number, Hazardous Class Label (i.e., 9 or 2.1), and the package strength rating.

When sealing a box for shipment, utilize 3M Scotch sealing tape #373 or tape with the equivalent strength. Ensure any tape or shipping papers attached to the package do not cover or obstruct the above described hazmat markings.

#### V. PREPARATION OF HAZARDOUS MATERIAL SHIPPING PAPERS (Using the UPS Hazmat Software)

UPS does not accept hand-written shipping papers for hazmat shipments. All hazmat shipments must instead be prepared using the UPS hazmat software and Worldship system with the shipping paper printed on either an ink-jet or laser (black & white) printer. Dealerships must use UPS hazmat shipping paper #02111412 (with red/white border). Do NOT use the UPS ARS labels to return haz mat parts to the WPC - the ARS labels should ONLY be used to return NON-hazmat parts to the WPC.

1. From the UPS Hazardous Material Software on the UPS Worldship system, select "49CFR".
2. Select the tab called "Frequent Chemical Table Editor" and enter the following information: (Note: each item will only need to be typed into the system once. The system saves those items when "add" is selected, and they can be selected from the list when shipping the same item again in the future.)

2.1. | Insert the part number into the "reference #" field

2.2. | Select 49 CFR for "Reg. Set"

2.3. | Enter the "Reportable Quantity" being shipped (this is the total number of parts in the package - normally will be "1")

2.4. | Enter the Proper Shipping Name

• | Air bag module,

• | Seat-belt pretensioner, or

• | Compressed gas, flammable, n.o.s.

2.5. | Technical Name - Leave blank if the shipping name is Air bag module or Seat-belt pretensioner. If the shipping name is "Compressed gas, flammable, n.o.s.", then enter "Hydrogen, Air". NOTE: Only material identified with the letter "G" in column 1 of the Hazardous Materials Table at 49CFR Part 172 must include the technical name on the shipping paper.

2.6. | Class - enter either 9 or 2.1, depending upon the hazard class of the part

2.7. | Subrisk class - leave blank

2.8. | ID # - enter UN 3268 for parts identified as "air bag module" or "seat belt pretensioner" or enter UN1954 for parts identified as "compressed gas, flammable, n.o.s."

2.9. | Packing Group - enter III for hazard class 9 air bags and seat belt pretensioners, or leave blank if the part is hazard class 2.1

2.10. | Additional Description - insert the word "Recycled" when shipping a used air bag or seat belt pretensioner that was previously installed in a vehicle [49 CFR 173.166(d)(4)]. When shipping a new air bag or seat belt pretensioner, insert the EX # associated with the part number being shipped. Always use the EX # if there is any doubt about whether a part is new or used.

To locate the EX #, go to GM Dealerworld as described below, or call the WPC to obtain the EX #.

• | GM SPO maintains an up-to-date EX # list in GM EPIC in GM Dealerworld.

• | Go to GM Dealerworld.

• | Select the Parts tab.

• | Select GM EPIC.

• | Under Periodical/Reference, select Inquiry.

• | Click on the PublicationType drop down menu and select Hazardous Materials.

• | Click on the search tab at the bottom of the page (this will bring up all documents in that folder - only the EX list exists there now).

• | Click on the file name (exlist2007.xls) to open the EX list spreadsheet.

• | Locate the part number of the part being shipped to identify the correct EX number.

2.11. | Quantity - enter weight in kg. of the package being shipped. Be certain the actual weight does not exceed the weight rating of the box. NOTE: 1 pound = 0.45359237 kilograms.

2.12. | Units - enter "KG".

2.13. | Package type - enter 1 Fibreboard Box.

2.14. | Packing Instructions - enter "917" for all hazard class 9 parts. For hazard class 2.1 parts, enter "200".

2.15. | Transportation - ALWAYS indicate ground transportation - NEVER ship to the WPC by air.

2.16. | Label Required - leave blank.

2.17. | Emergency Phone - enter Infotrac’s phone number: 1-800-535-5053 (or other number if dealership elected to opt out of Infotrac’s service)

3. Select "Add" to save the data entered. (Note: after selecting "add," if a message indicates missing or incomplete fields, complete the missing or incomplete information and/or backspace and re-enter the information, then select "add" again.) This step saves the information in the Haz Mat Software (Frequent Chemical Table Editor), so it can be selected when preparing the shipment. Next, go to the Worldship software.
4. Complete the ship-to information:

GM Warranty Parts Center

45 Northpointe Drive

Orion, MI 48359

5. Complete the ship-from information (dealership name & address and dealership’s haz mat account number in the "shipper" box).
6. Bill transportation to - select "Third Party".
7. Click on the box to the right of the "Bill transportation to" field.

7.1. | Enter the WPC information and enter UPS account #91W656.

7.2. | Check the box to update the address book.

8. Select the "Options" tab on the Worldship main screen.
9. Under "Package Options", select "Dangerous Goods".
10. Click on arrow by DG Reference 1, and select the DG Reference number that matches the part number being shipped (part number is there because it was previously entered in the Frequent Chemical Table Editor).
11. Verify all entered information is correct on the Dangerous Goods Record. If changes are required, select "cancel" then go to the Frequent Chemical Table Editor to make needed edits, then select "update", then "refresh".
12. Go back to Worldship, select DG Reference 1, select part being shipped. If all items are correct, select "OK".
13. Click on "Service" tab.
14. Click on "process shipment F10". The shipping label will print. You may get a reminder that UPS shipping papers and DG manifest must be printed, but the system should print these automatically. (Click on OK in the reminder box).
15. Then go back to the Hazardous Materials software.
16. Select "Shipping History" tab.
17. Then select "Refresh".
18. Double click on 49CFR.
19. Select "49CFR shipments".
20. Select "open" folder.
21. Select date of shipment, and double-click the date - it then gives you the tracking number.
22. Click on the tracking number, then click "print" - this prints the haz mat shipping paper with the red/white border. Sign and date top 2 copies, place one on the package and place the other 7 copies in the plastic pouch on the package.
23. Click on "generate manifest" - 2 copies of each manifest will then print. Select "all" to print all manifests, if more than one shipment was entered.
24. Once printed, the shipment then goes into the closed folder.
25. Sign both copies of the manifest, keep one copy for your file, and give the other copy to the driver picking up the package.
26. Place the red/white striped-edge mailing label on the package, ensuring all required markings or labels are not covered.
27. Save the dealer copies of the manifest and mailing label with the part return file, and update the WPC shipping log with the tracking number and date shipped.

#### TECHNICAL SUPPORT

Should assistance be required when completing the hazardous material shipping process described above, please call UPS Worldship Tech Support at 1-888-553-1118.

#### VI. TIPS FOR SUCCESS

Train everyone who ships parts to always inspect the box carefully before re-using a box. Be certain that there are NO hazardous material labels on boxes used to ship non-hazardous parts, and be certain that hazmat parts are shipped only in boxes with proper hazmat labeling.

Apply mailing labels and manifests to the box without covering needed hazmat labeling.

Be sure all other non-needed labels are covered or removed.

Call the DOT Haz Mat Information Center at 1-800-467-4922 when questions arise to ensure compliance with DOT regulations. Refer to this website for a quick guide for preparing shipping papers: http://hazmat.dot.gov/pubs/shipping_papers_guide.pdf

#### VII. PROCEDURES FOR DEALERS WITHOUT A UPS DAILY PICK-UP ACCOUNT

Dealers without a UPS daily pick-up account should follow these steps to return a hazmat part to the WPC. In addition, this procedure must be used to return a lead-acid battery if requested by the WPC (a special box and packing material will be provided for shipping a battery to the WPC).

A. Package the part as described in Section IV above

B. Call UPS Freight at (800) 333-7400

C. Select option 1 for a pick-up

D. Give the representative the location details of the pick-up (dealer address, phone #)

E. Give the representative the package details (type of material [hazardous], weight, UN#, etc.)

F. Obtain a "straight bill of lading" from UPS Freight (go to www.upsfreight.com, then select "LTL (less-than-truckload)", then select the tab called "Tools and Forms", then under the heading "BOL" select "UPS Freight BOL" to download the form).

G. Complete the BOL using the following information:

Date

Insert the date in the date box in the upper-right corner of the form

Section 1

1. Consignee Information is the ship-to information

GM Warranty Parts Center

45 Northpointe Drive

Orion, MI 48359

Phone 248-371-9900 Attn: Jill Williams

2. In the PO field, enter "P-group #00002309"

Section 2

1. Shipper Information is the dealership information

2. In the Freight Charges field, check the box to ship the part "Collect" (all charges related to this shipment will be billed directly to the WPC when the "collect" box is checked)

3. Do NOT check the box called "Guaranteed Delivery Requested"

Section 3

Enter " same as Consignee"

Section 4

1. No. Pcs. - enter the number of packages being shipped

2. Pkg Type - enter "ctn" (ctn = carton)

3. HM - place an "X" in this column to indicate the package being shipped is designated a hazardous material

4. Description of Articles & Special Marks - enter the following information in order: UN number, proper shipping name (either Air bag module or Seat-belt pretensioner or Battery, wet, filled with acid), hazard class for the part being shipped (either Class 9 or Division 2.1 for air bags and seat belt pretensioners, or Class 8 for batteries), the packing group, and the word "Recycled.".

5. Weight (lbs.) - enter the total weight of the package in pounds

6. NMFC No. - For Air bag modules, enter "188900", for Seat-belt pretensioners, enter "233950", for Batteries, wet, filled with acid, enter "4415701".

7. Class - For Air bag modules enter "85", for Seat-belt pretensioners enter "70", for Batteries, wet, filled with acid, enter "92.5".

8. Hazardous Material Emergency Contact # - enter Infotrac’s phone number: 1-800-535-5053 (or other number if dealership elected to opt out of Infotrac’s service)

Section 5

Do not enter any additional information or check any boxes in section five, other than providing the dealership name in the right bottom corner in "Firm name" and signing it.

H. After the driver making the pick-up completes the driver information and supplies the carrier pro number, make a copy of the BOL for the dealership records, and update the WPC shipping log with the pro number and date shipped.

#### VIII. BATTERIES

If your dealership is contacted to return a lead acid battery, all necessary packing materials will be supplied for the return. Lead acid batteries may ONLY be returned using UPS Freight (see section VII).

NOTE: "Non-spillable" lead acid batteries are considered non-hazardous for purposes of transportation and can be returned to the WPC. However, if a dealership receives a WPC request to return this particular battery, the container must be clearly marked "NON-SPILLABLE PER 49CFR 173.159(d)." At the present time, this is the ONLY battery which can be returned as a NON-hazardous part for shipping purposes. All other batteries must be returned as a hazardous material. The non-spillable batteries are labeled accordingly, and can be returned using the regular pre-paid UPS/ARS labels provided by the WPC.

IX. UPS Freight is to be used only for the hazardous items listed in this bulletin. Regular non-hazardous part requests being sent to the WPC which cannot be shipped via UPS ground must be shipped via Central Transport. Any deviations will be billed back to the dealerships.

#### Important WPC Information to Remember

Important WPC Information to Remember
WPC Customer Assistance | 248-371-9901/9902 Fax 248-371-9005/9905
E-Mail Address | warrantypartscenterusa@gm.com
Website | www.gmwpc.com
Sameday Right-O-Way | 1-800-387-2727 X8763
UPS | 1-800-742-5877
Central Transport | 1-800-462-6600

REPRODUCE LOCALLY WARRANTY PARTS CENTER SHIPPING LOG
All parts shipped to: GM Warranty Parts Center 45 Northpointe Drive Orion, MI 48359 (248)371-99001/9902

FAX: 248-371-9005

For status of shipments logon to www.gmwpc.com

E-mail the WPC at warrantypartscenterusa@gm.com

SHIPMENT DATE | UPS/ARS TRACKING LABEL | REQUEST NUMBER
Form WPC007 Rev 08/07

### Parts Waiver

DATE: _________/__________/________
SUBJECT: Parts Waiver
TO: Warranty Parts Center FAX: 248-371-9005/9905 E-mail: warrantypartscenterusa@gm.com Website: www.gmwpc.com Customer Assistance: 248-371-9901/02
We are unable to fulfill the Warranty Parts Center (WPC) request asking for parts replaced on behalf of General Motors Corporation for the following reason(s). _________________________________________________________________________________ _________________________________________________________________________________

_________________________________________________________________________________

IMPORTANT: Parts are to be sent ONLY to the WPC or released by the GM organizations listed below:

• | District Service Managers (DVM)/DSM/DSPM/

• | Brand Quality Managers

• | Service Operations TAC Liaison

• | Service Operations Field Service Engineer or Techline Specialist

• | 24-hr CDP

• | Warranty Parts Center Manager

Please remove the following from the outstanding request listing:

REQUEST NUMBER | _______________________________________________________
R.O. NUMBER | _______________________________________________________
DEALER CODE | _______________________________________________________
DEALER NAME | _______________________________________________________
DEALER CITY, STATE | _______________________________________________________
DEALER TELEPHONE | _______________________________________________________
DEALER EMPLOYEE | Printed Name:_______________________________________________________ Signature_____________________________________________________
GM AUTHORIZED INDIVIDUAL GM EMPLOYEE PRINTED NAME: _______________________________________________________ GM EMPLOYEE TITLE: _______________________________________________________

GM EMPLOYEE SIGNATURE:

_______________________________________________________

GM EMPLOYEE PHONE NUMBER:

(____________)___________________________________________

PHONE NUMBER | _______________________________________________________
REPRODUCE LOCALLY FORM WPC006

### Material Request - U.S. Only / Canadian Dealers Call 1-800-335-8763

DATE: _________/__________/________
SUBJECT: Material Request
TO: Warranty Parts Center FAX: 248-371-9005/9905 E-mail: warrantypartscenterusa@gm.com Website: www.gmwpc.com Customer Assistance: 248-371-9901/02
Please mail the following WPC items to the dealer listed below: Please indicate the number of packages needed.
WPC001 | Plastic Packing Bags | _____________ | (50 per Pkg.)
WPC002 | UPS/ARS Shipping Labels (U.S. dealers only) | _____________ | (50 per Pkg.)
Central Transport Bill of Lading (U.S. dealers only) (Maximum 5 per order) | _____________ | (5 per Pkg.)
Warranty Parts Tags available through the GM DealerWorld Store @ gmdealerworld.com
Please Print Legibly
BUSINESS ASSOCIATE CODE | _____________________________________________________
DEALER NAME | _____________________________________________________
ADDRESS (No P.O. Boxes) | _____________________________________________________
CITY, STATE | _____________________________________________________
ZIP CODE | _____________________________________________________
ATTENTION | _____________________________________________________
TELEPHONE | _____________________________________________________
REPRODUCE LOCALLY Form WPC005