PRODUCT CAMPAIGN:PHOENIX/6000 CAST ALUMINUM WHEEL NUTS. Pontiac Phoenix 1982

For 1990-2009 cars

# PRODUCT CAMPAIGN:PHOENIX/6000 CAST ALUMINUM WHEEL NUTS

PONTIAC MOTOR DIVISION HAS DETERMINED THAT SOME EARLY PRODUCTION 1982 PHOENIX AND 6000 MODELS EQUIPPED WITH CAST ALUMINUM WHEELS MAY HAVE BEEN ASSEMBLED WITH INCORRECT WHEEL NUTS. THE WHEEL NUTS ARE RECESSED TOO FAR INTO THE ALUMINUM WHEEL. IN SOME CASES, THIS WILL MAKE IT DIF- FICULT TO REMOVE THE WHEEL NUTS. TO ELIMINATE THIS CONDITION, REVISED WHEEL NUT(S) WILL BE INSTALLED ON INVOLVED VEHICLES. THE REVISED WHEEL NUT WILL ALLOW EXTRA ENGAGEMENT OF THE NUT INTO THE WHEEL WRENCH. VEHICLES INVOLVED ----------------- INVOLVED ARE ALL 1982 PHOENIX AND 6000 MODELS EQUIPPED WITH CAST ALUMINUM WHEELS (UPC CODE N90) BUILT WITHIN THE FOLLOWING BREAKPOINTS: MODEL PLANTS BEGIN. V.I.N. UP TO AND INCLUDING ----- ------- ------------- ------------------- PHOENIX TARRYTOWN SOP CT102872 OKLAHOMA CITY SOP C6106469 6000 FRAMINGHAM SOP CG508992 OSHAWA SOP C1500217 DEALER CAMPAIGN RESPOSIBILITY ----------------------------- TO MINIMIZE INCONVENIENCE, THE OWNER LETTER ADVISED PONTIAC OWNERS THEY MAY CHECK THE WHEEL NUT FIT THEMSELVES. THEY ALSO ADVISED THEY MAY ELECT TO HAVE THEIR DEALER REPLACE THE WHEELS NUTS AT NO CHARGE. UPON OWNER REQUEST, DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN REGARDLESS OF TIME, MILEAGE OR OWNERSHIP, AND ARE TO CORRECT ALL AFFECTED VEHICLES IN DEALER NEW AND USED CAR INVENTORY PRIOR TO THEIR SALE. WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED CAR INVENTORY IN THE FUTURE, YOU SHOULD TAKE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE RESELLING THE VEHICLE DEALER ARE TO PERFORM THE CAMPAIGN SERVICES ON ALL AFFECTED VEHICLES AS THEY ARE BROUGHT IN FOR ANY KIND OF SERVICE UNTIL ALL AFFECTED VEHICLES HAVE BEEN CORRECTED. OWNER NOTIFICATION ------------------ OWNERS OF VEHICLES INVOLVED IN THIS CAMPAIGN WHOSE NAMES ARE ON RECORD AT THE TIME THE DATA WAS PREPARED WILL BE ADMITTED BY PONTIAC MOTOR DIVISION (SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN)

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. COMPUTER LISTINGS CONTAIN THE COMPLETE VEHICLE IDENTIFICATION NUMBER, OWNER NAME AND ADDRESS DATA, AND ARE FURNISHED TO THE INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. OWNER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW UP WITH OWNERS INVOLVED IN THIS CAMPAIGN. THESE COMPUTER LISTINGS MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING FOR THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN. SERVICE PROCEDURE ----------------- IF AN OWNER CONTACTS YOUR DEALER RELATIVE TO A VEHICLE INVOLVED IN THIS CAMPAIGN, REPLACE ALL TWENTY WHEEL NUTS. TORQUE EACH NEW WHEEL NUT TO 140N.M (100 FT. LBS.). EACH VEHICLE MODIFIED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS SERVICE PROCEDURE WILL REQUIRE A CAMPAIGN IDENTIFICATION LABEL. EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER, THE FIVE DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE, AND THE DATE VEHICLE WAS CAMPAIGNED. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR BALL POINT PEN. INSTALL THE LABEL ON THE RADIATOR BAFFLE WHERE IT IS READILY VISIBLE. PARTS INFORMATION ----------------- CAMPAIGN REQUIREMENTS OF PART NUMBER 14041926 (WHEEL NUT) ARE TO BE OBTAINED BY THE DEALER FROM WDDGM. THE REMOVED PARTS ARE TO BE RETAINED FOR DISPOSITION BY ZONE PERSONNEL. ENCLOSED WITH THE COPY OF THIS BULLETIN --------------------------------------- A LIST OF THOSE VEHICLES INVOLVED, WHICH OUR RECORDS INDICATE ARE IN YOUR GEOGRAPHICAL AREA, IS ATTACHED. ADVISE THE ZONE IF VEHICLES APPEARING ON THE ATTACHED LIST ARE NOT IN YOUR AREA. (IF A LIST OF VEHICLES IS NOT ATTACHED, OUR RECORDS INDICATE NO AFFECTED VEHICLE(S) IN YOUR AREA). IF A VEHICLE HAS BEEN TRANSFERED OR SOLD TO ANOTHER LOCATION, PLEASE FORWARD THE NEW NAME AND ADDRESS OF THE VEHICLE TO YOUR PONTIAC ZONE OFFICE. RECORDING COMPLETION -------------------- CAMPAIGN COMPLETION WILL BE RECORDED FROM "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." OWNERS ARE BEING ASKED TO PRESENT THE OWNER REPLY CARD FOR IDENTIFICATION TO THEIR DEALER AT THE TIME THEY BRING IN THEIR VEHICLE TO HAVE THE CAMPAIGN PERFORMED. ADDITIONAL CAMPAIGN LABELS ARE AVAILABLE ON STATIONARY ORDER AS FORM 7201-709. DEALERS SHOULD STILL SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS: (NOTICE: A COMPLETED WARRANTY CLAIM IS TO BE KEPT AS A PERMANENT RECORD OF COMPLETION.) WARRANTY CREDIT --------------- A SEPARATE REPAIR ORDER MUST BE USED FOR EACH VEHICLE. DESCRIPTION FAILURE LABOR LABOR OTHER CODE OPERATION HOURS LABOR HOURS --------------- ------- ---------- ------ ----- REPLACE TWENTY (20) NUTS 96 V1450 0.5 HR. 0.1 HR

IN ADDITION, DEALERSHIPS WILL RECEIVE 0.1 HOURS CREDIT FOR DEALER ADMINISTRATIVE SERVICES ASSOCIATED WITH THIS CAMPAIGN. THE 0.1 HOURS ALLOWANCE IS TO BE ENTERED IN THE "OTHER LABOR HOURS" FIELD WITH EACH CAMPAIGN REPAIR LISTED FOR CREDIT. THIS ENTRY WILL NOT REQUIRE ZONE AUTHORIZATION." FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION. PART(S) REQUIRED IS TO BE LISTED ON YOUR WARRWNTY CLAIM IN THE NORMAL MANNER. PART(S) WILL BE CREDITED AT DEALER NET, PLUS 30 PERCENT DEALER HANDLING ALLOWANCE FOR PARTS REPLACED. (CREDITING) DEALERS WILL BE CREDITED VIA WARRANTY DOCUMENT OR TERMINAL TRANS- MISSION, WHICHEVER IS THEIR NORMAL METHOD OF SUBMISSION FOR PAY- MENT. CLAIMS MUST CONTAIN ALL INFORMATION REQUIRED AND SHOULD LIST THE LABOR OPERATION AS OUTLINED. REPAIRS SUBMITTED FOR VEHICLES NOT INVOLVED IN THE CAMPAIGN WILL NOT BE PAID.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.