For 1990-2009 cars

# CAMPAIGN: UPPER I/P GLOVE BOX OPENING EFFORT

#### Models: 1990-91 Pontiac Trans Sport

#### TO: ALL GENERAL MOTORS DEALERS

General Motors of Canada Limited has determined that certain 1990-91 Pontiac Trans Sport model vehicles fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 201, "Occupant Protection". Some of these vehicles were assembled with upper instrument panel (I/P) glove compartment doors which will not remain closed during certain load forces which can be experienced during a vehicle crash.

To correct this condition, dealers are to replace the current upper I/P glove compartment door with a redesigned upper I/P glove compartment door which incorporates a positive latch to keep the door closed should a vehicle crash occur.

#### VEHICLES INVOLVED:

Involved are certain 1990-91 Pontiac Trans Sport model vehicles built within the following VIN breakpoints:

PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ----- ----- ---- ------- 1990 Pontiac Trans Sport Tarrytown "T" SOP EOP 1991 Pontiac Trans Sport Tarrytown "T" SOP EOP

All affected vehicles have been identified by the VIN listing provided to involved dealers with this bulletin. Any dealer not receiving a listing was not shipped any of the affected vehicles.

#### DEALER CAMPAIGN RESPONSIBILITY:

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this Campaign Bulletin before owners take possession of these vehicles.

Dealers are to perform this campaign on all involved vehicles at no charge to owners, regardless of kilometres traveled, age of vehicle, or ownership, from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service, you are to ensure the campaign correction has been made before selling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin.

In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

#### CAMPAIGN PROCEDURE:

Refer to Section 4 of the Service Policies and Procedures Manual for the detailed procedure on handling Product Campaigns. Dealers are requested to complete the campaign on all transfers as soon as possible.

#### OWNER NOTIFICATION:

All owners of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors. The listings provided are for campaign activity only and should not be used for any other purpose.

#### PARTS INFORMATION:

Parts required to complete this campaign should be ordered through regular channels, as follows:

Part Number Description Quantity/Vehicle ----------- ----------- 12518326 Upper Glove Compartment Door W/Positive Latch 1 - Medium Dark Grey

12518325 Upper Glove Compartment Door W/Positive Latch 1 - Medium Beechwood

10217432 Upper Glove Compartment Door W/Positive Latch 1 - Gamet Red

10220565 Retainer 1

#### PARTS AND LABOUR CLAIM INFORMATION:

Credit for the campaign work performed will be paid upon receipt of a properly completed campaign claim card or DCS transmission in accordance with the following:

Repair Code Description Time Allowance ----------- ----------- -------------- 2A Install New Upper Glove Box Door .4

Time allowance includes 0.1 hour for dealer administrative detail associated with this campaign. Parts credit will be based on dealer net plus 30% to cover parts handling.

#### SERVICE PROCEDURE:

The Illustration on Page 4 may be useful in performing this procedure.

1. Open upper instrument panel (I/P) glove compartment door, remove two (2) screws from hinge to door and remove door. Some doors may have shims at hinge. Remove shims and do not reinstall.

2. Install new door using screws removed in Step 1.

3. Remove retainer from left side of glove box and install new retainer using same screw.

4. Install Campaign Identification Label.

#### INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL

Clean surface of radiator upper mounting panel and apply a Campaign Identification Label. Make sure the correct campaign number is inserted on the label. This will indicate that the campaign has been completed.

Dear General Motors Customer:

General Motors of Canada Limited has determined that certain 1990-91 Pontiac Trans Sport model vehicles fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 201, "Occupant Protection". Some of these vehicles were assembled with upper instrument panel (I/P) glove compartment doors which will not remain closed during certain load forces which can be experienced during a vehicle crash.

To correct this condition, your dealer will replace the current upper glove compartment door with a redesigned upper glove compartment door which incorporates a latch to keep the door closed should a vehicle crash occur. Ibis service will be performed for you at no charge.

Please contact your GM dealer as soon as possible to arrange a service date.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

Subsequent to contacting your dealer, further assistance, if required, may be obtained from our Customer Assistance Centre, toll free, by calling 1-800-263-3777 (English), or 1-800-263-7854 (French).

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.