For 1990-2009 cars

# GLOVE COMPARTMENT LITERATURE FOR 1996 MODELS

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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REVISION: 10/06/95

THIS BULLETIN UPDATES PART NUMBERS FOR THE 1995 PORTFOLIO REPLACEMENT GLOVE COMPARTMENT LITERATURE. PLEASE RETAIN BULLETIN 380105 FOR 1994 INFORMATION. ---------------------------------------------------------------------- REVISION: 12/01/95

THIS BULLETIN IS BEING REVISED TO UPDATE PART NUMBERS FOR THE 1996 PORTFOLIO REPLACEMENT GLOVE COMPARTMENT LITERATURE. PLEASE RETAIN BULLETIN 380105A FOR 1995 INFORMATION. ----------------------------------------------------------------------

#### SUBJECT: INFORMATION ON GLOVE COMPARTMENT LITERATURE

#### MODELS: 1996 PONTIAC MODELS

'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

THE REPLACEMENT LITERATURE CAN BE ORDERED FROM:

HELM, INC. PUBLICATIONS DIVISION P.O. BOX 07130 DETROIT, MI 48207 1-800-782-4356

WHEN RECEIVING VEHICLES FROM THE CARRIER WITH MISSING PORTFOLIOS, NOTE THE DAMAGE CODE FOR THE MISSING LITERATURE (98086) ON THE DELIVERY RECEIPT WHILE THE CARRIER IS STILL PRESENT AT THE DEALERSHIP AND SUBMIT A TRANSPORTATION CLAIM WITH THE FOLLOWING CODING:

LABOR DAMAGE OPERATION CODE NUMBER

98086 S0016 REFER TO 1996 LABOR TIME GUIDE

PART NUMBERS ARE AS FOLLOWS:

SUNFIRE PORTFOLIO 10273178 SUNFIRE OWNER'S MANUAL 10273195

FIREBIRD PORTFOLIO 10275778 FIREBIRD OWNER'S MANUAL 10275781

GRAND PRIX PORTFOLIO 10273390 GRAND PRIX OWNER'S MANUAL 10273393

BONNEVILLE PORTFOLIO 10273185 BONNEVILLE OWNER'S MANUAL 10273198

GRAND AM PORTFOLIO 10273184 GRAND AM OWNER'S MANUAL 10273197

TRANS SPORT PORTFOLIO 10273380 TRANS SPORT OWNER'S MANUAL 10273382

PONTIAC WARRANTY 10273192

ALSO, NOW INCLUDED IN THE PORTFOLIO ARE THE "CUSTOMER SATISFACTION DELIVERY PROCEDURE" AND THE "PRE-DELIVERY INSPECTION PROCEDURE" FORMS. THESE FORMS ARE DESIGNED TO ASSIST THE DEALERSHIP PERSONNEL IN A QUALITY PRE-DELIVERY INSPECTION AND AN INFORMATIVE VEHICLE DELIVERY. THESE FORMS CANNOT BE ORDERED SEPARATELY.

THE "PRE-DELIVERY INSPECTION PROCEDURE" IS A GUIDE TO PROPER VEHICLE INSPECTION. MANY TIMES MINOR REPAIRS OR ADJUSTMENTS CAN BE PERFORMED BEFORE THE CUSTOMER TAKES DELIVERY. THIS REDUCES THE POSSIBILITY OF EARLY WARRANTY SERVICE, WHICH WILL IMPROVE THE CUSTOMER'S "FIRST IMPRESSION" OF THE NEW VEHICLE AND THE DEALERSHIP.

THE "CUSTOMER SATISFACTION DELIVERY PROCEDURE" SHOULD BE REVIEWED WITH THE CUSTOMER, EVERY ITEM CHECKED AND THE FORM SIGNED BY THE CUSTOMER. WE HIGHLY RECOMMEND THAT THE SALESPERSON, AT THE TIME OF DELIVERY, CHECK ALL FLUIDS AND TIRE PRESSURE WITH THE CUSTOMER WATCHING. THIS SERVES TWO PURPOSES:

1. IT ASSURES THE CUSTOMER THAT ALL FLUID LEVELS AND TIRE PRESSURES ARE CORRECT.

2. IT SHOWS THE CUSTOMER WHERE THESE ITEMS ARE LOCATED AND THE PROPER WAY TO CHECK THEM.

BOTH OF THESE FORMS ARE VERY IMPORTANT AND SHOULD BE PART OF EVERY NEW VEHICLE DELIVERY.

YOUR CUSTOMER SATISFACTION INDEX REFLECTS THE TYPE OF INSPECTION AND DELIVERY PROCEDURES YOUR DEALERSHIP PERFORMS.

FIGURES: 0

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1995 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.