For 1990-2009 cars

# 2000 Saturn L-Series Vehicles (All Models)

Subject: | REPLACEMENT OF COOLING FAN CONTROL MODULE

Models: | 2000 SATURN L-SERIES VEHICLES (ALL MODELS)

### All Saturn Retailers and Authorized Service Providers

Saturn has decided that certain 2000 L-Series vehicles were produced with an engine cooling fan module that may not properly activate one or both of the engine cooling fans. If this occurs while driving, the "HIGH ENGINE/COOLANT TEMPERATURE LIGHT" will illuminate, and the engine coolant temperature gage pointer will move into the red area. Continuing to operate the vehicle in this condition may damage your engine.

To prevent the possibility of this condition occurring, your Saturn Retailer will replace the engine cooling fan module at no charge to you. The repairs should take less than one hour, but additional time may be required for paperwork and processing.

### Vehicles Involved

Only selected 2000 model year L-Series Saturn vehicles within the following VIN range will require this campaign:

YY600001 - YY602473

A VIN listing of the vehicles is included in this bulletin for your reference.

You must verify campaign involvement through your AS400 system, or with the listing attached to this bulletin. It is important to note that campaign claims will only be paid on involved vehicles.

### Owner Notification

Owners of all involved vehicles will be notified of this campaign by Saturn. (Refer to the owner letter included in this bulletin.)

### Facility VIN Listing

A list of vehicles assigned to you (Facility VIN Listing) , which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) is enclosed.

This listing contains:

• | Owner's name with address and telephone number;

• | Complete vehicle identification number (VIN); and

• | VINs of vehicles which according to Saturn records are in retail stock.

The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.

Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 00C02.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Those records updated with California DMV registration information will have the following message printed adjacent to the appropriate VIN: "OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."

### Retailer Responsibility

All unsold vehicles in Retailers' possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required correction according to the procedure contained in this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

### Transfer of Campaign Responsibility

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, campaign responsibility may be transferred by completing the following:

• | Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center; OR

• | Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.

A copy of the Campaign Vehicle Action Report is included for your reference. Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item #S0397050 ). All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."

### Parts Information

1. A pre-shipment of cooling fan control module assemblies required to perform this campaign has been automatically sent to you from Saturn Service Parts Operations (SSPO). These initial shipments are to aid the Retailer in campaign preparation and ensure minimal customer inconvenience. Further shipments will automatically be sent at a later date to fulfill your forecasted needs.
2. There is a unique cooling fan control module for 4 cylinder (L61) and 6 cylinder (L81) vehicles. The 4 cylinder part number is 12182149 and the 6 cylinder part number is 12182148. SSPO will provide the appropriate number of each cooling fan control module assembly based on the number and type of vehicles assigned to each Retailer.
3. Should additional parts be required, please contact your Parts Support Analyst (PSA) and SSPO will expedite parts shipment. Please do not enter any orders for any part numbers listed without first contacting your PSA.
4. Required Parts:

Part Number | Description | Quantity Required Per Vehicle
--- | --- | ---
12182148 | Module Asm - Fan Control (L81) or | 1
12182149 | Module Asm - Fan Control (L61) | 1

### Disposition of Replaced Parts

Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.

### Suggestions for Ensuring Customer Satisfaction

As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.

It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.

#### Cooling Fan Control Module Replacement Procedure

1. Disconnect the negative battery cable.
2. Use ascrewdriver to release the retaining tab on the cooling fan control module and remove the module by sliding up and off the bracket.
3. Disconnect the cooling fan control module electrical connectors.
4. Obtain a replacement cooling fan control module.

• | P/N 12182148 (L81)

• | P/N 12182149 (L61)

5. Connect the cooling fan control module electrical connectors.
6. Install the fan control module by sliding down onto the bracket.

Notice: Always follow the recommended torque specifications and procedures.

7. Connect the negative battery cable.

Tighten
Tighten the negative battery cable to 17 N·m (13 lb ft).

8. Inspect 30A COOLING FAN #2 fuse located in the UHFB to ensure it is not OPEN.
9. Connect a Tech 2 to the vehicle and turn the ignition to the RUN position.
10. Use the Tech 2 to perform the "3-Speed Fan" operational test. Refer to the Tech 2 User Guide for proper scan tool navigation and setup.
11. Confirm that both cooling fans operate at LOW, MED, and HIGH speeds while performing the preceding test

• | If both cooling fans operate at all three speeds during the test, the vehicle is repaired and no further diagnosis is necessary.

• | If both cooling fans DO NOT operate at all three speeds during the test, refer to the Cooling System section of the appropriate 2000 L-Series Engine L81 or L61 Engine Service Manual for further diagnostics.

### Campaign Completion Label

Upon completion of the campaign, a Campaign Identification Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (00C02) and the five (5) digit facility code of the Retailer performing the campaign service.

As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item #S03 00013A for the Campaign Completion Label and Item #S03 00013B for the Clear Protective Cover ).

### Credit

1. To receive credit for replacing the cooling fan control module, submit a claim with the information below:

Repair Performed | Failed Part No. | Parts Allow. | Sale Type | Case Type | Labor Op | Labor Hours | Admin. Hours**
--- | --- | --- | --- | --- | --- | --- | ---
Replace Cooling Fan Control Module (L81) | 12182148 | * | WC | VC | V0361 | 0.2 | 0.1
Replace Cooling Fan Control Module (L61) | 12182149 | * | WC | VC | V0361 | 0.2 | 0.1

2. To receive credit for loaner/rental car costs incurred while owner awaits campaign repair or other goodwill expenses, submit a claim with the information below:

Repair Performed | Sale Type | Case Type | Labor Op | Net Item Amount | Net Item Code | # Days Rental
--- | --- | --- | --- | --- | --- | ---
Loaner Reimbursement | WC | VC | Z4042 | *** | C | ****
Other/Goodwill | WC | VC | Z4043 | *** | R | N/A

3. Retailers are empowered to use good judgement regarding loaner/rental cars or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Customer Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed towards the back of this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.

4. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type and VC case type. Contact your field representative if you need assistance.

5. All labor operations claimed in this bulletin must be submitted on individual (unrelated) CSO lines. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.

* The parts allowance should be the sum total of the current SSPO Retailer net price plus 30% of all parts required for the repair.

** Campaign administrative allowance.

*** Net amount must be submitted as a miscellaneous sale...Loaner reimbursement not to exceed $40/day.

**** Enter number of days vehicle was rented...Not to exceed 1 day.

### 00-C-02 GOODWILL WORKSHEET

As stated in the "Credit" section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.

Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.

VIN #

A. Vehicle Loaner/Rental Allowance Explanation: | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Loaner Reimbursement | WC | VC | Z4042 | C | *
* Not to exceed $40/day for 1 day
B. Other/Goodwill Allowance Explanation (Specify what was done and why): | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Other Goodwill | WC | VC | Z4043 | R | N/A
Authorized Retailer Signature
(Please copy this form as necessary)

July, 1999

Dear Saturn Owner:

Saturn has decided that certain 2000 L-Series vehicles were produced with an engine cooling fan module that may not properly activate one or both of the engine cooling fans. If this occurs while driving, the "HIGH ENGINE/COOLANT TEMPERATURE LIGHT" will illuminate, and the engine coolant temperature gage pointer will move into the red area. Continuing to operate the vehicle in this condition may damage your engine.

### What Saturn will do

To prevent the possibility of this condition occurring, your Saturn Retailer will replace the engine cooling fan module at no charge to you. The repairs should take less than one hour, but additional time may be required for paperwork and processing.

### What you should do

Please contact your Saturn Retailer to arrange to have this service performed.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However if your car is provided to the Retailer on the agreed service date and the condition is not remedied on that date, or within five days, please contact the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products. If you have any questions or need any assistance, just contact your Retailer or the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000.

Sincerely,

Saturn Corporation

00-C-02