For 1990-2009 cars

# GM Performance Parts Engine Warranty Q and A

Subject: | GM Performance Parts Engine Warranty Q & A

Models: | 2008 and Prior GM Passenger Cars and Trucks (including Saturn)

| 2008 and Prior HUMMER H2, H3

Attention: | GM of Canada dealers are not authorized to utilize this service bulletin.

This bulletin is being revised to update the model years and bulletin information. Please discard Corporate Bulletin Number 04-06-01-019 (Section 06 -- Engine).

The purpose of this bulletin is to review the GM Performance Parts warranty on engines and partial engines. Following are a list of commonly asked questions regarding the warranty terms, conditions, and limits of this warranty:

### What is the Warranty on GM Performance Parts Engines?

Important: Refer to the warranty statement located in Article 1.1.3 of the General Motors Service Policies and Procedures Manual for complete information.

General Motors Performance Parts warrants to the original retail purchaser for the time and/or mileage indicated below, that it will repair or replace, at its option, using new or remanufactured parts, any GM Performance Parts engine or partial engine, including partial engines in kits, that fail due to a defect in material or workmanship.

#### Effective with purchases after 02/28/07:

Dealer installed and over-the-counter engine assembly purchases - 24 months or 50,000 miles, whichever occurs first, from date of dealer installation or date of purchase by the original retailer purchaser (parts and labor)

Subsequent replacements:

• | Dealer Installed engine assemblies: Subsequent engine replacements under this warranty will receive the balance of the 24 month/50,000 mile engine assembly warranty or a new 12 month or 12,000 mile warranty from new date of installation, whichever is greater.

• | Dealer Installed components: Subsequent part replacements under this warranty will receive the balance of the 24 month/50,000 mile engine assembly warranty or a new 12 month or 12,000 miles warranty from new date of installation, whichever is greater.

• | Over-the-counter purchases: Subsequent part replacements under this warranty will receive a new 12 month or 12,000 mile warranty from new date of installation.

Dealer Installed and over-the-counter component purchases - 12 months or 12,000 miles, whichever occurs first, from date of dealer installation or date of purchase by the original retail purchaser (parts and labor).

#### Effective with purchases between 12/01/03 and 02/28/07:

Dealer installed and over-the-counter purchases - 12 months or 12,000 miles, whichever occurs first, from date of dealer installation or date of purchase by the original retail purchaser (parts and labor).

Subsequent replacements:

• | Dealer Installed: Subsequent part replacements under this warranty will receive a new 12 month or 12,000 mile warranty from new date of installation.

• | Over-the-counter purchases: Subsequent part replacements under this warranty will receive a new 12 month or 12,000 mile warranty from new date of installation.

#### Effective with purchases prior to 12/01/03:

Dealer installed - 12 months or 12,000 miles, whichever occurs first, from date of installation.

Subsequent replacements:

Subsequent part replacements under this warranty will receive a new 12 month or 12,000 mile warranty from new date of installation.

Sold over-the-counter - 12 months from date of original sale by dealer (parts only).

Subsequent replacements:

Subsequent part replacements under this warranty will receive a new 12 month or 12,000 mile warranty from new date of installation.

### When Does the Warranty Begin?

• | Dealer Installed - The warranty begins on the date of installation by an authorized GM Dealer.

• | Sold over-the-counter - The warranty begins on the date of purchase by the original retail purchaser.

### What is Excluded from Warranty Coverage?

• | Damage due to improper installation, negligence, alteration, or accident.

• | Damage due to improper use or an application that is not approved by General Motors; including use related to racing or competition, marine or motorcycle applications, or for other non-vehicle usage.

• | Damage caused by a turbocharger, supercharger, nitrous oxide, or similar product, which is not an approved GM Performance Part or Accessory.

• | GM Performance Parts engines where the vehicle odometer has been disconnected or the mileage reading has been altered.

• | Damage caused by lack of proper maintenance as described in the vehicle’s original Maintenance Schedule/Owner Manual, failure to follow Maintenance Schedule intervals, or failure to use or maintain proper type and levels of fluids, fuel, oil and lubricants recommended in the Maintenance Schedule/Owner Manual. Proof of proper maintenance is the owner’s responsibility. Keep all receipts and be prepared to make them available if questions arise about maintenance.

• | Rental vehicles, loss of time, inconvenience, loss of use, or other economic loss.

• | GM Performance Parts engines installed on vehicles registered and/or normally operated outside of the United States.

### A GM Dealer Sells a GM Performance Parts Engine to a Mail Order Warehouse Reseller Who Then Sells the Engine to a Retail Customer. When Does the Warranty Begin?

This sale would be considered an over-the-counter sale. The warranty begins on the date of purchase by the original retail purchaser. For a warranty repair or replacement the customer is to deliver the vehicle, in which the engine was installed, to their nearest GM Dealer or GM Dealer approved Installer. The GM Dealer or independent repair center must be furnished with the purchaser’s original sales slip, and the warranty certificate (properly completed).

### What Are the GM Approved Applications for Performance Parts Engines?

General Motor’s warranty coverage for GM Performance Parts engines will be honored only when the engine is installed in a GM approved passenger car or light-duty truck application as indicated in the GM Performance Parts Catalog. GM does not approve engines installed in marine or motorcycle applications.

### Who Can Perform Warranty Repairs?

The GM dealer who initially installed the GM Performance Parts engine assembly or any GM dealer may perform warranty repairs. If the engine was sold over-the-counter, the independent repair center that installed the GM Performance Parts engine assembly or any GM dealer may perform repairs. However, before any repairs can be performed under warranty by an independent repair center, a GM dealer must first authorize the needed repairs as a sublet service.

### Where Can I Obtain a Copy of the Warranty Statement?

• | A copy of the warranty statement is located in the General Motors Service Policies and Procedures Manual, Article 1.1.

• | Each GM Performance Parts Engine will be shipped with a warranty statement.

• | Dealers may order the warranty statement using Item #PT-WA-0101-07 via the DWD eStore. This website is found within DealerWorld at www.dwdestore.com.

| Toll-free dealer help desk number : 1-866-700-0001.

### How is a Warranty Claim for a Performance Parts Engine Submitted?

Performance Parts engine claims are submitted as a Claim Type B (for vehicles within the 12 months/12,000 mile timeframe) or Claim Type N (for vehicles beyond the 12 months/12,000 mile timeframe). For partial engine replacements, use labor operation J1820 (partial engines are defined as a rotating mass minus heads.) Labor operation, J1840, should be used for complete engine replacements. You will be advised by the PCC as to the accurate labor operation utilization.

Refer to your General Motors Claims Processing Manual for complete claim submittal guidelines (Section VII Special Claim Types).

### Are Performance Parts Engines Included in the Powertrain Contact Center (PCC) Review Process?

Yes, dealers must contact the PCC at 866-453-4123 for review, prior to replacement of all GM Performance Parts engines, OEM and Goodwrench® replacement engines, transmissions, and transfer case assemblies, that are replaced under warranty (OEM, B, and N claims) or as a policy adjustment.

### If a Failure Occurs Under Warranty, is the Customer Responsible for the Cost to Diagnose?

General Motors’ warranties cover defects in material or workmanship. As with all GM warranties, the customer must first authorize the dealer to inspect the engine for a defect. If it is determined that the engine failure was not a result of a defect in materials or workmanship from the manufacture, the customer will be responsible for all costs associated with the diagnosis and repair/replacement. If it is determined that a warrantable failure occurred, GM will cover the cost of the parts and labor associated with the replacement or repair of the engine (including the applicable diagnostic time as indicated in the GM Labor Time Guide).

### What Documentation is Required for a Warranty Repair or Replacement?

The GM dealer or independent repair center must be furnished with the purchaser’s original repair order or sales receipt. (Dealer is to maintain a copy of this information to support the warranty claim.)

### Is the Performance Parts Engine Warranty Transferable?

The warranty follows the part as long as the original owner provides the above-required documents to any purchaser of the vehicle in which the GM Performance Parts engine assembly was originally installed.

### How Does the Dealership Identify a Goodwrench® Engine from a Performance Parts Engine?

Refer to the Performance Parts Catalog for a complete listing of Performance Parts engine part numbers.