For 1990-2009 cars

# Escalation Process for Critical Orders for Electronic Service Center (ESC) Parts

Subject: | Escalation Process for Critical Orders for Electronic Service Center (ESC) Parts

Models: | 2008 and Prior GM Passenger Cars and Trucks (including Saturn)

| 2008 and Prior HUMMER H2, H3

| 2005-2008 Saab 9-7X

This bulletin is being revised to add the 2008 model year. Please discard Corporate Bulletin Number 06-00-89-032 (Section 00 -- General Information).

The purpose of this bulletin is to inform dealers of the escalation process for critical orders for backordered Electronic Service Center (ESC) parts. A critical order is one that involves a potential buyback or repeat failures.

Important: Dealers should NOT contact SPAC for issues related to ESC parts.

If the dealer has a potential buyback due to a backordered part, the dealer MUST inform both the Electronic Service Center (ESC) where they placed the order, and the District Parts Manager (DPM). The District Parts Manager (DPM) should contact the appropriate supplier representative in the Electronic Service Center Dept. at GMSPO to initiate the escalation process.