For 1990-2009 cars

# OnStar Hands Free Calling Security Lock - Lost Pin Procedure - keywords blue button cellular free hand handsfree identification information inoperative lock number onstar OPC PIN security telephone

Subject: | OnStar Hands Free Calling Security Lock - Lost PIN Procedure

Models: | All 2001 - 2008 OnStar Equipped Vehicles with Handsfree Calling

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

### Condition/Concern:

In the event that the OnStar Hands Free Calling security feature has been enabled on the customer vehicle and the PIN has been forgotten or is unknown, OnStar is able to unlock the Hands Free Calling function of a vehicle in this condition.

### Recommendation/Instructions:

The procedure to do so is as follows:

1. The owner/account manager must make a call to OnStar either by pressing the OnStar Blue button in the vehicle or by landline (1-888 466-7827 / 1-888-4OnStar)
2. The caller must inform the OnStar advisor of the situation with the security feature being enabled.
3. The OnStar advisor will transfer the individual to the Hands Free Calling Support center in OSTA.
4. The OSTA advisor will verify all account information, including the original PIN selected by the owner/account manager when the account was initially set up.
5. Once this is done, an outbound call will be made to the vehicle by the advisor which will unlock the security feature.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.