For 1990-2009 cars

### Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your Saturn retailer and to General Motors of Canada Limited. Normally, any questions or concerns with the sales transaction or the operation of your vehicle will be resolved by your retailer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE - Discuss your concern with a member of your retailer's management team. Normally, concerns can be resolved at that level. If the concern has already been reviewed with the Sales, Service or Parts Manager, contact the owner of the retailer facility or the General Manager.

STEP TWO - If after contacting a member of your retailer's management team, it appears your concern cannot be resolved at the retail facility without further help, contact the Saturn Customer Communication Centre by calling 1-800-263-1999, 7:30 a.m. to 11:30 p.m. Eastern Standard Time.

A Customer Communication Centre Advisor will handle your call and assist in providing product and warranty information, nearest retailer locations, brochures, literature, and discuss any concerns you may have.

From prompt assistance, please have the following information available to give to the Customer Communication Advisor.

• | Your name, address, home and business telephone number

• | Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate attached to the left top of the instrument panel and visible through the windshield.

• | Retailer name and location

• | Vehicle's delivery date and present odometer reading

• | Nature of the concern

Customers are encouraged to call the toll-free number for assistance. However, if a customer wishes to write, the letter should be addressed to : Saturn Customer Communication Centre, 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8P7.

When contacting General Motors of Canada Limited, please remember your concern will likely be resolved with the Saturn retailer, using the retailer's facilities, equipment and personnel. That is why we suggest you follow Step One first if you have a concern.

### General Motors of Canada Limited Participation in the Mediation/Arbitration Program

STEP THREE: In the event that you do not feel your concerns have been addressed after following the procedure outlined in steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration program. General Motors of Canada Limited has committed to finding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. You may also call the Saturn Customer Communication Centre, 1-800-263-1999, or write to:

Mediation/Arbitration Program, c/o Saturn Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Mail Code: CA1-163-005
Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by your Vehicle Identification Number (VIN).

### Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf or hard of hearing and who us Text Telephone (TTY's), General Motors of Canada Limited has TTY equipment available at its Saturn Customer Communication Centre in Oshawa, Ontario. Any TTY user can communicate with the Saturn Customer Communication Centre by dialing this toll-free number: 1-800-263-3830.

### Courtesy Transportation

If your vehicle requires warranty repairs during the 5 year/160 000 kilometres (8 year/160 000 kilometres for the Saturn AURA Green Line Hybrid, VUE Green Line Hybrid and VUE Two-mode Hybrid vehicles) coverage period, alternate transportation and/or reimbursement of certain transportation expenses are available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details.

Courtesy Transportation is not part of or included in the coverage provided by the General Motors of Canada Limited Saturn Warranty. General Motors of Canada Limited reserves the right to make any changes to or discontinue the Courtesy Transportation program at any time without notification.

During the warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses will be available under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Consult your retailer for details.

### Special Policy Adjustment Programs Beyond The Warranty Period

Saturn is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Saturn Corporation or General Motors of Canada Limited will establish a Special Policy Adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. From time to time, check with your Saturn retailer or call the Saturn Customer Communication Centre Toll Free "800" number to determine whether any Special Policy Adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model and odometer reading of your vehicle and your Vehicle Identification Number (VIN).

### Customer Assistance Offices

When calling for assistance, ask for the Customer Assistance Advisor.

#### Canada - Saturn

Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-0051908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.saturncanada.ca.com

1-800-263-1999

1-800-263-3038*

#### United States - Saturn

Saturn Customer Assistance Center
P.O. Box 33173
Detroit, Michigan 48232-5173

1-800-553-6000

1-800-833-6000*

* For use with Text Telephone devices (TTY's)

### Roadside Assistance

Roadside Assistance is not part of or included in the coverage provided by the General Motors of Canada Limited Saturn Warranty. General Motors of Canada Limited reserves the right to make any changes or discontinue the Roadside Assistance Program at any time without notification.

Saturn is proud to offer the response, security, and convenience of Saturn's 24-hour Roadside Assistance Program for a period of 5 years or 160,000 kilometres, whichever comes first. Refer to the Owner Manual for details, or consult your retailer. The Saturn Roadside Assistance Centre can be reached by calling 1-800-268-6800.

### Special Coverage Adjustment Programs Beyond the Warranty Period

Saturn is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Saturn will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Saturn retailer or the Saturn Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle.

When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.

### Online Owner Center

The Online Owner Center is a resource for your ownership needs. Specific vehicle information can be found in one place.

The Online Owner Center allows you to:

• | Get e-mail service reminders.

• | Access information about your specific vehicle, including tips and videos and an electronic version of this warranty manual.

• | Keep track of your vehicle's service history and maintenance schedule.

• | Find Saturn retailers for service nationwide.

• | Receive special promotions and privileges only available to members.

Refer to the web for updated information.

To register your vehicle, visit My GM Canada within www.gmcanada.com.