For 1990-2009 cars

# 2001 Saturn S-Series Vehicles (All Models)

Subject: | TORQUE AXIS MOUNT STUD REPLACEMENT

Models: | 2001 SATURN S-SERIES VEHICLES (ALL MODELS)

### ALL SATURN RETAILERS AND SERVICE PROVIDERS

Saturn has decided that certain 2001 model year S-Series vehicles were produced with engine motor mount-to-engine fasteners that were not properly heat-treated. If these fasteners yield, the vehicle would exhibit objectionable engine vibration and noise.

To prevent the possibility of this condition occurring, Retailers will replace the engine motor mount-to-engine fasteners.

### Vehicles Involved

Only selected 2001 model year S-Series Saturn vehicles within the following VIN range will require this campaign:

1Z351475 - 1Z355545

You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only be paid on involved vehicles.

### Owner Notification

Owners of all involved vehicles will be notified of the campaign by Saturn. Refer to the owner letter included in this bulletin.

### Facility VIN Listing

A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, or are located in close proximity to your facility, is enclosed.

This listing contains:

• | Owner’s name with address and telephone number

• | Complete vehicle identification number (VIN)

• | VINs of vehicles, which according to Saturn records are in retail stock

The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.

Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 01-C-08.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow up necessary to complete this campaign. Those records updated with the California DMV registration information will have the following message printed adjacent to the appropriate VIN: "OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."

### Retailer Responsibility

All unsold vehicles in Retailers’ possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required correction according to the procedure contained in this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

### Transfer of Campaign Responsibility

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer’s address has recently changed, campaign responsibility may be transferred by completing the following:

• | Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.

| OR

• | Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.

A copy of the Campaign Vehicle Action Report is included for your reference. Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item # S0397050). All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."

### Parts Information

A pre-shipment of engine mount studs and nuts required to perform this campaign has been automatically sent to Retailers from Saturn Service Parts (SSPO). These initial parts shipments are to aid the Retailers in campaign preparation and will ensure minimal customer inconvenience.

Should additional parts be required, please order as needed.

Required Parts:

Part Number | Description | Quantity Required Per Vehicle
--- | --- | ---
21007585 | Engine Mount Stud | 3
21006320 | Engine Mount Nut | 3

### Disposition of Replaced Parts

Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.

### Suggestions For Ensuring Customer Satisfaction

As you know, Saturn’s success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.

It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.

### Service Procedure

Notice: Only replace one nut and stud at a time. Therefore, it is not necessary to support the powertrain.

Important: Loctite 242® or equivalent is not required on studs during installation.

1. Remove one engine mount to front cover nut and discard.
2. Remove stud and discard.
3. Install one new stud.

Tighten
Tighten the engine mount stud to 10 N·m (89 lb in).

Important: Install ground strap to stud on intake manifold side before installing new nut.

4. Install new nut.

Tighten
Tighten the engine mount nut to 50 N·m (37 lb ft).

5. Repeat steps 1-4 for remaining studs and nuts.
6. Affix Campaign Completion Label on a clean and dry surface of radiator core support, in an area clearly visible when hood is raised. For more information, refer to "Campaign Completion Label" in this bulletin.

### Campaign Completion Label

Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (01C08) and the five (5) digit facility code of the Retailer performing the campaign service.

As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, item #S03 00013A for the Campaign Completion Label, and item #S03 00013B for the Clear Protective Cover).

### Credit

1. To receive credit, submit a claim with the information below:

Repair Performed | Parts Allowed | Sale Type | Case Type | Labor Op | Labor Hrs | Admin Hrs
--- | --- | --- | --- | --- | --- | ---
To Replace Engine Mount Studs and Nuts | * | WC | VC | V0723 | 0.3 | 0.1

2. To receive credit for loaner/rental car cost incurred while owner awaits campaign repair or other goodwill expenses, submit a claim with the information below:

Repair Performed | Sale Type | Case Type | Labor Op | Net Item Amount | Net Item Code | # Days Rental
--- | --- | --- | --- | --- | --- | ---
Loaner Reimbursement | WC | VC | Z4162 | *** | C | ****
Other Goodwill | WC | VC | Z4163 | *** | R | N/A

3. Retailers are empowered to use good judgement regarding loaner/rental cars or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Customer Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed towards the back of this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.

4. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

5. All labor operations claimed in this bulletin must be submitted on individual (unrelated) CSO lines. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.

* The parts allowance should be the sum total of the current SSPO Retailer net price plus 30% of all parts required for the repair.

** Campaign administrative allowance.

*** Net amount must be submitted as a miscellaneous sale.

**** Enter number of days vehicle was rented...Not to exceed 1 day.

### 001-C-08 GOODWILL WORKSHEET

As stated in the "Credit" section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.

Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.

VIN #

A. Vehicle Loaner/Rental Allowance Explanation: | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Loaner Reimbursement | WC | VC | Z4162 | C | *
* Not to exceed $30/day for 1 day
B. Other/Goodwill Allowance Explanation (Specify what was done and why): | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Other Goodwill | WC | VC | Z4163 | R | N/A
Authorized Retailer Signature
(Please copy this form as necessary)

May, 2001

Dear Saturn Owner:

This notice is sent to inform you that Saturn is conducting a voluntary customer satisfaction recall campaign that affects certain 2001 Saturn S-Series vehicles. Saturn has decided that certain 2001 model year S-Series vehicles were produced with engine motor mount-to-engine fasteners that were not properly heat-treated. If these fasteners yield, the vehicle would exhibit objectionable engine vibration and noise.

### What Saturn Will Do:

To prevent the possibility of this condition occurring, Retailers will replace the engine motor mount-to-engine fasteners at no charge to you. Repairs will take about 1/2 hour, although some additional time may be required for paperwork and processing.

### What You Should Do:

Contact your Saturn Retailer as soon as possible to arrange for repairs.

The enclosed Campaign Reply card identifies your vehicle, and will facilitate completion of the repairs when presented to your Saturn retail facility. If your address has changed, please provide the new information in the space provided. This will assist us in ensuring that all affected vehicles are corrected.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and the condition is not remedied within a reasonable amount of time, please contact the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.

Again, we sincerely regret any inconvenience or concern this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.

Sincerely,

Saturn Corporation

01-C-08