For 1990-2009 cars

# Request for Audio System Complaint Codes to be Added to Customer Service Order (CSO)

Subject: | Request for Audio System Complaint Codes to be Added to Customer Service Order (CSO)

Models: | 1991-1998 Saturns

### Purpose:

Saturn's audio systems consist of a group of complex components including: AM/FM Radio, cassette Deck, CD Player/Changer, Speakers, and Antenna System.

When there is a customer concern with one of these components, it is essential for the Service Writer to gather as much information as possible from the customer regarding these concerns for the following reasons:

Complete and accurate information will:

• | Improve Saturn's Retailer Technicians chances for proper diagnosis and help avoid comebacks, which will result in improved Customer Satisfaction Index (CSI) scores.

• | Enable Saturn Engineering and component manufacturers to more efficiently and accurately use the data to drive continuous improvement activities.

• | Enable the remanufacture supplier to provide better quality remanufactured components.

• | Assist engineering with identifying potential product problem trends.

The attached list of Complaint Codes has been developed specifically for Saturn's audio systems. Please use these complaint codes in conjunction with the CSO comment section when recording customer complaints associated with the audio system.

Audio Performance
AM radio only | A00
Reception | A01
Ignition noise | A02
Switch pop noise | A03
Electric motor/generator noise | A04
FM radio only | --
Reception | A05
Ignition noise | A06
Switch pop noise | A07
Electric motor/generator noise | A08
AM/FM radio -- This category to be used ONLY when the complaint is heard on BOTH AM and FM. | --
Reception | A09
Ignition noise | A10
Switch pop noise | A11
Electric motor/generator noise | A12
Cassette Deck | --
Cassette stuck in unit | A13
Will not accept Cassette | A14
Cassette ejects while playing | A15
Tape muffled sound | A16
Tape speed fluctuation | A17
Tape auto reverse | A18
Cassette player inoperative | A19
CD player | --
CD stuck in unit | A20
Will not accept CD | A21
CD ejects while playing | A22
CD skips | A23
CD player damaged CD | A24
CD player inoperative | A25
Audio General | --
Display Inoperative/could not program | A26
Scratched/damaged faceplate | A27
Buttons inoperative/stuck | A28
Radio inoperative | A29
Speakers | --
Buzz/vibration noise | A30
Static sound | A31
Inoperative/no sound output | A32