For 1990-2009 cars

# SERVICE PLAN HIGHLIGHTS

Date: September 15, 1995

#### Subject: 1996 Saturn Service Plan Highlights

#### To: Saturn Retailers and General Managers

We are pleased to announce that Saturn will retain the outstanding coverage, features and customer value of previous Saturn Service Plans for the 1996 model year. It is important to note that the Customer Support Task Force, along with the Franchise Operations Team (FOT), participated in the development process for the 1996 Saturn Service Plan.

#### Saturn Service Plans

Based on feedback from a Retailer survey conducted in January 1995, a review of competitive offerings, and continuous improvement of our product, several Saturn Service Plan (SSP) enhancements will take effect on October 1, 1995. We believe the changes listed below will make SSP the best price/value package in the industry, creating a "win-win" for customers, Retailers, and Saturn:

1) Reduction in MSRP in our two most popular coverages while increasing Retailer margin for those Plans.

2) Addition of a 6 year/100,000 mile $0 deductible Extended Vehicle Coverage Plan for Saturn Certified Used Cars.

3) Reduction in Retailer cost of the 4 year/50,000 mile Saturn Certified Used Car Limited Warranty to $190.

4) Continue eligibility time frame of six months from purchase of new vehicle. Certified Used Car eligibility will be six months except for customers with the 12 month/ 1 2,000 mile limited warranty which will be eligible to purchase a Saturn Service Plan only at time of sale.

5) Saturn Car Care pricing will reflect increased Retailer margins plus an increase in the maximum amount allowed for oil from $5 to $6 per oil change.

6) Saturn Car Care eligibility time frame will increase up to and including the customers second oil change. In addition, if a customer purchases Saturn Car Care in the service lane during their second oil change, the cost of that oil change (but not previous ones) will be covered.

7) Saturn Service Plan Towing and Road Service will be enhanced to cover any towing, or road service labor, up to a maximum of $100 (e.g. jump start for dead battery, or lockouts).

Until October 1, 1995, you should continue to use current program pricing and materials.

We think you will agree that the 1996 Saturn Service Plan enhancements continue to give our owners one of the best protection and assistance programs in the industry. In addition, we want to recognize and commend you for your outstanding support, which has truly made the "Saturn Difference" a reality. Together, we can continue to provide the framework to build and maintain strong, long-term customer enthusiasm, fortifying our relationship marketing strategy.

Sincerely,

Customer and Retail Support Team

1996 SATURN SERVICE PLAN CODING (Effective 10/1/95)* ---------------------------------------------------- EXTENDED VEHICLE COVERAGE ------------------------- Service Retailer Plan Code Labor Cost MSRP Time/Mileage Deductible -------------------------------------------------------------------------- P X2060 $110 $365 3 Yr/50,000 Miles $0 PU X2062 $160 $440 3 Yr/50,000 Miles $0

R X2065 $100 $325 3 Yr/50,000 Miles $50 RU X2067 $150 $400 3 Yr/50,000 Miles $50

S X2085 $ 90 $295 3 Yr/50,000 Miles $100 SU X2087 $140 $370 3 Yr/50,000 Miles $100

A X2000 $315 $695 5 Yr/60,000 Miles $0 AU X2002 $365 $770 5 Yr/60,000 Miles $0

B X2005 $270 $595 5 Yr/60,000 Miles $50 BU X2007 $320 $670 5 Yr/60,000 Miles $50

T X2090 $230 $495 5 Yr/60,000 Miles $100 TU X2092 $280 $570 5 Yr/60,000 Miles $100

C X2010 $535 $930 6 Yr/75,000 Miles $0 CU X2012 $585 $1005 6 Yr/75,000 Miles $0

D X2015 $455 $830 6 Yr/75,000 Miles $50 DU X2017 $505 $905 6 Yr/75,000 Miles $50

U X3000 $385 $730 6 Yr/75,000 Miles $100 UU X3002 $435 $805 6 Yr/75,000 Miles $100

J X2040 $1085 $1395 6 Yr/100,000 Miles $0 JU X2042 $1135 $1470 6 Yr/100,000 Miles $0

K X2045 $910 $1195 6 Yr/100,000 Miles $50 KU X2047 $960 $1270 6 Yr/100,000 Miles $50

M X2055 $760 $995 6 Yr/100,000 Miles $100 MU X2057 $810 $1070 6 Yr/100,000 Miles $100

#### SATURN CAR CARE

DD X3020 $355 $425 2 Yr/30,000 Miles $0 EE X3025 $415 $495 3 Yr/36,000 Miles $0 FF X3030 $515 $625 3 Yr/45,000 Miles $0

#### EXTENDED POWERTRAIN COVERAGE

AA X3005 $160 $360 5 Yr/60,000 Miles $100 UA X3007 $210 $435 5 Yr/60,000 Miles $100

BB X3010 $260 $555 6 Yr/75,000 Miles $100 UB X3012 $310 $630 6 Yr/75,000 Miles $100

CC X3015 $495 $795 6 Yr/100,000 Miles $100 UC X3017 $545 $870 6 Yr/100,000 Miles $100

X COMPETITIVE PLAN

Z NO SERVICE PLAN PURCHASED

Memo: Use Coverage Codes AU, BU, CU, DU, JU, KU, MU, PU, RU, SU, TU, UU, UA, UB, or UC, for SSP sales on used Saturns with an original in-service date of more than six months but still under the 3 year/36,000 mile "Bumper to Bumper" limited warranty period.

*Bold print represents new coverages

#### 1996 Saturn Certified Used Cars Coding

(Effective 10/1/95) -------------------

Saturn Certified Used Car Limited Warranties (comes with all certified used Saturns) --------------------------------------------

Service Plan Retailer Code Labor Cost MSRP Time/Mileage Deductible ----------------------------------------------------------------------------- 1A* X2070 $350 n/a 12 months/12,000 miles $0 IB** X2080 $190 n/a 4 years/50,000 miles $0

#### Saturn Service Plan Extended Vehicle Coverage (optional)

Service Plan Retailer*** Code Labor Cost MSRP Time/Mileage Deductible ---------------------------------------------------------------------------- 2A* X2075 $610 $545 2 years/24,000 miles $0 2B** X2081 $385 $395 5 years/60,000 miles $0 3B** X2082 $605 $675 6 years/75,000 miles $0 4B** X2083 $1160 $1195 6 years/100,000 miles $0

*For certified used Saturns that are more than 3 years old or have more than 36,000 odometer miles

** For certified used Saturns in service less than three years and have less than 36,000 odometer miles

***Retailer cost includes charge for warranty, so for plan "2A": Retailer cost =) $350 (warranty) + $260 (service plan) = $610

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.