For 1990-2009 cars

# SERVICE TECHNICAL 15-DAY PROG. 1ST QUARTER CLASS SCHEDULE

#### SUBJECT: 1997 Service Technical (15-Day) Program, First Quarter, Class Schedule -------------------------------------------------------------------

#### TO: Saturn Fixed Operations Managers

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We are pleased to announce the first quarter, 1997 class schedule for the Service Technical (15-Day) Program. These classes are presented in the Service Technical Training Center in Spring Hill, TN.

Eligibility: For existing facilities, all new hires, transfers, role changes, or others, shall satisfactorily complete the first available class(es) for all required initial training as approved by the Franchise Operations Team (FOT), and detailed in the Initial Training Matrix. Contact your facility's training liaison or your Saturn field representative if you have any questions about who or when they should attend training.

- Service technicians (SVTC) are required to attend the first available class.

- Technician apprentices (TCAP) may attend anytime during the one year apprenticeship period; after which, they will be reclassified as SVTC (refer to above).

- Saturn sponsored students in the GM Automotive Service Educational Program (ASEP) are eligible to attend six months prior to, and up to six months after ASEP graduation at no charge.

Enrollment: To enroll in the Service Technical (15-Day) Program, call the Saturn Retail Training Team at 1 800 828-2112, prompt 5. Be sure to specify the class number in which you are enrolling.

Program Information: The program captures technical information through the current model year vehicle (1997) and is structured as follows:

Day 1: Diagnostic Strategy Introduction, Saturn Culture and Values

Day 2: Electrical Systems

Day 3: Service Stall System and Diagnostic Exercises

Day 4: Body System Diagnosis and Servicing

Day 5: Air Bag Systems and Diagnostic Exercises

Day 6: Chassis Systems and Diagnostic Exercises

Day 7: Manual Transaxle Servicing and Repair

Day 8: Automatic Transaxle Diagnosis and Repair

Day 9: Automatic Transaxle Diagnosis and Repair

Day 10: Automatic Transaxle Electronic Controls

Day 11: HVAC System Diagnosis and Repair, and Plant Tour

Day 12: Engine Mechanical Diagnosis and Repair

Day 13: Engine Mechanical Diagnosis and Repair

Day 14: Engine Electronic Controls and Powertrain Management Diagnosis

Day 15: Diagnostic Lab Exercises, Final Review, and Graduation

Schedule: To accommodate the request for split classes, the following incorporate a naturally occurring break.

Class Number Week 1 Week 2 Week 3 ------------ ------ ------ -------

2864 Dec. 9 Dec. 16 Jan. 6 2865 Dec. 9 Dec. 16 Jan. 6 2866 Dec. 16 Jan. 6 Jan. 13 2867 Dec. 16 Jan. 6 Jan. 13

#### NOTE: To observe certain holidays, the following weeks will have four, 10 hour days:

- January 20th - March 24th - March 31st

These are identified with an "X" in the week it involves on the following calender.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.