For 1990-2009 cars

# SERVICE TECH. TRAINING, 2ND QTR, CLASS SCHEDULE

#### SUBJECT: 1996 Service Technical Training, Second Quarter, Class Schedule --------------------------------------------------------------

#### TO: Saturn Fixed Operations Managers

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We are pleased to announce the second quarter, 1996 Service Technical Training schedule for the initial (fifteen-day) program. (Refer to Service Information Bulletin number 95-I-22, dated November, 1995, for the first quarter schedule.) These classes are presented in the Service Technical Training Center in Spring Hill, TN. (Refer to Service Information Bulletin 94 - I - 10, dated July, 1994, for details on the training center.)

Eligibility: According to the Franchise Operations Team (FOT), all technicians who service Saturn vehicles are required to attend the initial training course. Anyone classified as SVTC on the member roster needs to attend this program. Additionally, technician apprentices (TCAP) are eligible to attend. Saturn-sponsored students in the GM Automotive Service Educational Program (ASEP) are eligible to attend between six months before and six months after ASEP graduation. Contact your Saturn field representative if you have any questions about who or when they should attend.

Enrollment: To enroll in the initial (fifteen-day) training program, call the Saturn Retail Training Team at 1 800 828-2112, prompt 5. Be sure to specify the class number in which you are enrolling.

Program Information: The program captures technical information for vehicle model years 1991 through 1996 and is structured as follows:

Day 1: Diagnostic Strategy Introduction, Saturn Culture and Values

Day 2: Electrical Systems

Day 3: Service Stall System and Diagnostic Exercises

Day 4: Body System Diagnosis and Servicing

Day 5: Air Bag Systems and Diagnostic Exercises

Day 6: Chassis Systems and Diagnostic Exercises

Day 7: Manual Transaxle Servicing and Repair

Day 8: Automatic Transaxle Diagnosis and Repair

Day 9: Automatic Transaxle Diagnosis and Repair

Day 10: Automatic Transaxle Electronic Controls

Day 11: HVAC System Diagnosis and Repair, and Plant Tour

Day 12: Engine Mechanical Diagnosis and Repair

Day 13: Engine Mechanical Diagnosis and Repair

Day 14: Engine Electronic Controls and Powertrain Management Diagnosis

Day 15: Diagnostic Lab Exercises, Final Review, and Graduation

Schedule: Some technicians cannot attend training for three consecutive weeks. We have scheduled "split" classes for them, where they attend the training program on non-consecutive weeks. These classes are as follows:

Class Number Week 1 Week 2 Week 3

2756 Apr. 1-4 Apr. 15-19 Apr. 22-26 2759 Apr. 1-4 Apr. 15-19 Apr. 22-26 2816 Jun. 17-21 Jun. 24-28 Jul. 15-19 2819 Jun. 17-21 Jun. 24-28 Jul. 15-19 2822 Jun. 24-28 Jul. 15-19 Jul. 22-26 2825 Jun. 24-28 Jul. 15-19 Jul. 22-26

#### NOTE: The following classes include a week with four, 10 hour days. These are identified with an "X" in the weeks involved:

2756 and 2759 2786 and 2789 2792 and 2795 2798 and 2801

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.