For 1990-2009 cars

# Rear Side Door Glass Will Not Go Up or Down, or Will Fall Down Unintentionally

Subject: | Rear Side Door Glass Will Not Go Up or Down, or Will Fall Down Unintentionally (Replace Window Glass Sash Bar Slider)

Models: | 1996-2002 Saturn S-Series Sedans and Wagons

### Condition

Some customers may comment that when cycling the rear side door glass, the glass will not move or the glass will not stay in the full up (closed) position.

### Cause

The plastic window regulator slider inside the rear side door glass, the glass will not move or the glass will not stay in the full up (closed) position.

### Correction

Follow the service procedure in this bulletin to replace the window regulator slider (P/N 21172105).

### Service Procedures

1. Verify condition by removing the rear door trim panel at the affected door. (Refer to the "Rear Door Trim Panel - Sedan/Wagon" Removal Procedure in the "Doors" section located in the appropriate model year S-Series Body/Repair Service Manual.)
2. Partially remove the water liner and observe the window regulator slider while cycling the window to verify that it is broken. If broken, continue with the remaining procedures in this bulletin. If not, continue to examine other components to verify customer complaint.
3. Remove rear door window regulator. (Refer to the "Rear Door Window Regulator/Motor - Sedan/Wagon" Removal Procedure in the "Doors" section located in the appropriate model year S-Series Body/Repair Service Manual).
4. Remove the broken window regulator slider pieces after removing the sash bar retention clip. Refer to the illustration to determine which design sash bar with which you are working.

• | For the first design, remove the retention clip by using large pliers to vend back the bent end of the sash bar until it is straight.

• | For second design, remove the retention clip by using a small flat file and file down the dimple until the sash bar is smooth.

Notice: The sash bar retention clip is used only as a shipping and manufacturing aid. It is not required to add this clip back before installing the regulator into the car.

5. Using Saturn Brake & Choke Cleaner (P/N 21007432), thoroughly flush out the channel inside the sash bar to remove any old grease, dirt or metal filings. The use shop air and blow-dry the sash bar.
6. Using multi-purpose grease, liberally apply grease into the entire sash bar upper and lower channels. Then install the new window regulator slider is designed to only fit ion the sash bar one way by placing the flat side toward the solid side (towards the outer door panel ) of the sash bar. The protruded end goes toward the open end (towards the regulator).
7. Apply multi-purpose grease to the inside hole of the window regulator slider and on the ball stud of the window regulator lift arm to aid in assembly.
8. Install the window regulator assembly an the sash bar into a vise as shown in the illustration. Make sure that the sash bar and lift arm are placed flat and in the middle of the vice jaws.
9. Begin to slowly close the vise just until the ball stud begins to enter the window regulator slider. Close the vise just enough to allow the ball stud to pop into the window regulator slider.

Notice: Closing the vise too tightly or too fast will break the slider.

10. Remove the fully assembled window regulator from the vise and install it back into the car. (Refer to the "Rear Door Window Regulator/Motor - Sedan/Wagon" Installation Procedure in the "Doors" section located in the appropriate model year S-Series Body/Repair Service Manual).
11. Verify the operation of the rear door window.

### Parts Requirements:

Part No. | Part Description
--- | ---
21172105 | Window Regulator Slider Saturn Brake & Choke Cleaner
21007432
Canadian Part NO. | Part Description
10953463 | Brake Parts Cleaner

### Claim Information

To receive credit for this repair during the warranty coverage period, submit a claim through the Saturn Dealer System for one of the following Labor Operations.

C0380 (Regulator, Rear Door Window, Right Manual - R&R or Replace)

C0381 (Regulator, Rear Door Window, Left Manual - R&R or Replace)

C0382 (Regulator, Rear Door Window, Right Power - R&R or Replace)

C0383 (Regulator, Rear Door Window, Left Power - R&R or Replace)

An "add time" condition is provided to replace the window regulator slider.

Important: If Saturn Brake & Choke Cleaner is used to flush out the channel inside the sash bar, claims received in the amount of retailer cost plus 40% parts allowance will be accepted for the material required to perform the repair. It will be necessary to sell Saturn Brake & Choke Cleaner to the CSO as "material" using net item code "M". Claims exceeding the amount of $.50 (cost $.35 x 1.40 parts allowance) will be returned with return reason 143 - material amount grater than maximum allowed.