For 1990-2009 cars

# Rattle Noise from Front of Dash Area

Subject: | Rattle Noise from Front of Dash Area (Install Foam Shim)

Models: | 1991-2000 Saturn S-Series vehicles built and including VIN YZ189715

### Condition

Some customers may comment about a noise coming from the right side of the dash area when the engine is running. this noise is more noticeable when the vehicle is being lightly accelerated or when a vehicle equipped with and automatic transaxle is in Reverse or Drive with the brakes applied.

### Cause

The rattle noise may be caused by the heater return pipe contacting the front of dash.

### Correction

Install a foam shim between the heater return pipe and the front of the dash using the procedure in this bulletin.

### Procedure

1. Verify the condition by following these steps:

1.1. | Start the engine and listen for the rattle noise.

• | If the rattle noise can be heard coming from the right side of the dash area proceed to step 1.2.

• | If the rattle noise cannot be heard coming from the right side of the dash area, refer to other service information for assistance in diagnosing the complaint.

1.2. | Insert a long screwdriver between the front of dash and the heater return pipe and gently pry the heater return pipe away from the front of hash.

• | If the noise goes away, proceed to step 2.

• | If the noise does not go away, refer to other service information for assistance in diagnosing the complaint.

Important: The foam shim is called "Roof Panel Pad" in the saturn S-Series Parts and Illustration Catalog. However, it can used for this repair.

2. Install a foam shim (P/N 21109901) between the front of dash and the heater return pipe at location shown in illustration.

### PARTS REQUIREMENTS

21109901 - Roof Panel Pad (Foam Shim)

### CLAIM INFORMATION

To receive credit for this repair during the warranty coverage period, submit a claim through the Saturn Dealer system as follows:

Case Type | Description | Labor Operation Code | Time
--- | --- | --- | ---
VW | Install Foam Shim Between Heater Pipe and Front of Dash | Z4106 | 0.2 hrs