For 1990-2009 cars

# 2000 Saturn S-Series Coupes and Sedan

Subject: | INSPECTION AND INSTALLATION OF REAR BUMPER IMPACT BAR UPPER ATTACHMENT NUTS AND LOWER ATTACHMENT BOLTS (IF NECESSARY)This Product Campaign Bulletin has been revised to update the part number information under "Credit" and update the "List of Involved Vehicles Within VIN Range." This Product Campaign Bulletin supersedes bulletin number 00-C-06, which should be discarded.

Models: | 2000 SATURN S-SERIES COUPES AND SEDANS

### All Saturn Retailers and Authorized Service Providers

The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

### Defect Involved

Saturn has decided that certain 2000 model year S-Series vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Regulation #581, "Bumper Standard." These vehicles were produced with rear bumper fasteners that may be loose or missing. If the bumper fasteners are loose or missing, the rear bumper may not absorb energy as it was designed to do in the event of a rear end collision.

### Vehicles Involved

Only selected 2000 model year S-Series Saturn vehicles within the VIN range YZ100435 - YZ108000 will require this campaign. A VIN listing of the vehicles is included in this bulletin for your reference.

You must verify campaign involvement through your AS400 system, or with the listing attached to this bulletin. It is important to note that campaign claims will only be paid on involved vehicles.

### Owner Notification

Owners of all involved vehicles will be notified of this campaign by Saturn. (Refer to the owner letter included in this bulletin.)

### Facility VIN Listing

A list of vehicles assigned to you (Facility VIN Listing) , which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) is enclosed.

This listing contains:

• | Owner's name with address and telephone number;

• | Complete vehicle identification number (VIN); and

• | VINs of vehicles which according to Saturn records are in retail stock.

The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.

Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 00C06.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Those records updated with California DMV registration information will have the following message printed adjacent to the appropriate VIN: "OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."

### Retailer Responsibility

All unsold vehicles in Retailers' possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required correction according to the procedure contained in this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

### Transfer of Campaign Responsibility

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, campaign responsibility may be transferred by completing the following:

• | Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center;

| OR

• | Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.

A copy of the Campaign Vehicle Action Report is included for your reference. Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item #S0397050 ). All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."

### Parts Information

1. A pre-shipment of fasteners required to perform this campaign has been automatically sent to you from Saturn Service Parts Operations (SSPO). These initial shipments are to aid the Retailer in campaign preparation and ensure minimal customer inconvenience.
2. Should additional parts be required, please order as needed.
3. Required Parts:

Part Number | Description | Quantity Required Per Vehicle
--- | --- | ---
21110715 | Bolt/Screw - RR Bpr Imp Bar (Coupe) | 4 (Coupe only)
11516175 | Bolt/Screw - RR Bpr Imp Bar (Sedan) | 4 (Sedan only)
11505356 | Nut - All | 4

### Suggestions for Ensuring Customer Satisfaction

As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.

It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.

### Rear Bumper Impact Bar Fastener Inspections

1. Raise the rear compartment lid.
2. Pull the rear compartment carpeting back at the rear edge and inspect for the impact bar upper attaching nuts (two on each side).

• | If any of the nuts are present , perform the following:

1. | Use a torque wrench to torque all four rear bumper impact bar upper attaching nuts.

Tighten
Coupe - 25 N·m (19 lb ft)

Tighten
Sedan - 30 N·m (22 lb ft)

2. | Continue with step 3.

• | If any nuts are not present , perform the following:

1. | Obtained service replacement nut(s):

Tighten
Coupe (P/N 11505356)

Tighten
Sedan (P/N 11505356)

2. | Install missing rear bumper impact bar upper attachment nut(s):

3. | Use a torque wrench to tighten all four rear bumper impact bar upper attaching nuts.

Tighten
Coupe - 25 N·m (19 lb ft)

Tighten
Sedan - 30 N·m (22 lb ft)

4. | Continue with step 3.

3. Under the rear of the vehicle, look behind the rear fascia and inspect for the lower attaching bolt tips. There are two bolts on each side and these bolt tip can be found in the following areas:

• | Right side - protruding through the spaceframe above the muffler tailpipe

• | Left side - protruding through the recovery bracket

- | If any of the bolts are missing, perform the Rear Bumper Impact Bar Lower Attaching Bolt Procedure in this bulletin.

- | Reposition the rear compartment carpet and close the rear compartment lid.

### Rear Bumper Impact Bar Lower Attaching Bolt Procedure

1. Obtain service replacement bolts:

• | P/N 21110715 (Coupe)

• | P/N 11516175 (Sedan)

2. Remove the plastic retainers from the rear bumper fascia filler.
3. Remove the rear fascia lower plastic retainers at the bottom of the impact bar.
4. Remove the wheelhouse liner fasteners that attach to the rear fascia.

• | Retained by screws on the Coupe

• | Retained by plastic retainers on the Sedan

5. Remove the rear fascia.

5.1. | Slide the fascia rearward to disengage the rear fascia-to-quarter panel shoulder bolts.

5.2. | On Coupes, also disengage the rear fascia-to-the quarter panel sliding retainers.

6. Install and tighten the missing rear bumper impact bar lower attaching bolt(s).

Tighten
Coupe - 25 N·m (19 lb ft)

Tighten
Sedan - 30 N·m (22 lb ft)

7. Install the rear fascia.

7.1. | Install the rear fascia over the impact bar.

| Important: On Coupes, make sure the quarter panel sliding retainers are engaged under the fascia.

7.2. | On Coupes, engage rear fasica-to-quarter panel siding retainers.

7.3. | Engage the rear fascia ends (key slots) over the shoulder bolts extending down from the quarter panel.

7.4. | Push the fascia forward to lock the rear fasica-to-quarter panel shoulder bolts.

8. Install the wheelhouse liner fasteners that attach to the rear fascia.

• | Retained by screws on Coupe.

• | Retained by plastic retainers on Sedan.

9. Install the rear fascia lower plastic retainers at the bottom of the impact bar.
10. Install plastic retainers in the rear bumper fascia filler.
11. Reposition rear compartment carpet and close rear compartment lid.

### Campaign Completion Label

Upon completion of the campaign, a Campaign Identification Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (00C06) and the five (5) digit facility code of the Retailer performing the campaign service.

As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item #S03 00013A for the Campaign Completion Label and Item #S03 00013B for the Clear Protective Cover ).

### Credit

1. To receive credit for inspecting the rear bumper impact bar upper and lower fasteners, checking the torque of upper fasteners, and installing fasteners (if necessary), submit a claim with the information below:

Repair Performed | Failed Part No. | Parts Allow. | Sale Type | Case Type | Labor Op | Labor Hours | Admin. Hours**
--- | --- | --- | --- | --- | --- | --- | ---
Inspect All Rear Bumper Impact Bar Fasteners and Check Torque of Upper Fasteners | N/A | * | WC | VC | V0384 | 0.2 | 0.1
Add:
A. To install upper nut(s) | 11505356 | -- | -- | -- | -- | 0.1 | --
B. To install lower bolt(s) | 21110715 (Coupe) | -- | -- | -- | -- | 0.3 | --
11516175 (Sedan)
C. To install upper nut(s) and lower bolt(s) | 11505356 21110715 (Coupe) | -- | -- | -- | -- | 0.3 | --
11505356 11516175 (Sedan)

2. To receive credit for loaner/rental car costs incurred while owner awaits campaign repair or other goodwill expenses, submit a claim with the information below:

Repair Performed | Sale Type | Case Type | Labor Op | Net Item Amount | Net Item Code | # Days Rental
--- | --- | --- | --- | --- | --- | ---
Loaner Reimbursement | WC | VC | Z4056 | *** | C | ****
Other/Goodwill | WC | VC | Z4057 | *** | R | N/A

3. Retailers are empowered to use good judgement regarding loaner/rental cars or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Customer Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed towards the back of this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.

4. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type and VC case type. Contact your field representative if you need assistance.

5. All labor operations claimed in this bulletin must be submitted on individual (unrelated) CSO lines. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.

* The parts allowance should be the sum total of the current SSPO Retailer net price plus 30% of all parts required for the repair.

** Campaign administrative allowance.

*** Net amount must be submitted as a miscellaneous sale...Loaner reimbursement not to exceed $30/day.

**** Enter number of days vehicle was rented...Not to exceed 1 day.

### 00-C-06 GOODWILL WORKSHEET

As stated in the "Credit" section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.

Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.

VIN #

A. Vehicle Loaner/Rental Allowance Explanation: | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Loaner Reimbursement | WC | VC | Z4056 | C | *
* Not to exceed $30/day for 1 day
B. Other/Goodwill Allowance Explanation (Specify what was done and why): | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Other Goodwill | WC | VC | Z4057 | R | N/A
Authorized Retailer Signature
(Please copy this form as necessary)

August, 1999

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Saturn has decided that certain 2000 model year S-Series vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Regulation #581, "Bumper Standard." These vehicles were produced with rear bumper fasteners that may be loose or missing. If the bumper fasteners are loose or missing, the rear bumper may not absorb energy as it was designed to do in the event of a rear end collision.

### What Saturn will do

We will verify that the rear bumper fasteners are present and properly tightened, and, if missing, install new fasteners at no charge to you. It will take less than one hour to make the repairs, although some additional time may be required for paperwork and processing.

### What you should do

Contact your Saturn Retailer to arrange to have this service performed.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However if your car is provided to the Retailer on the agreed service date and the condition is not remedied on that date, or within five days, please contact the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Saturn Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).

Again, we sincerely regret any inconvenience or concern this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.

Sincerely,

Saturn Corporation

00-C-06