CAMPAIGN: FRT. SEAT RECLINERS SEATBACK RECLINER MECHANISM. Saturn Saturn 1991

For 1990-2009 cars

# CAMPAIGN: FRT. SEAT RECLINERS SEATBACK RECLINER MECHANISM

#### SUBJECT: FRONT DRIVER AND PASSENGER SEATBACK RECLINER MECHANISM

YEAR and MODEL: 1991 FOUR-DOOR SEDANS

#### TO: ALL SATURN RETAILERS

We've recently learned that the front seatback recliners in about 1500 early production cars may not perform as they should. After a car has been driven for a while, if you lean back while you're sitting in one of the front seats, the seatback might slip a notch or two. If this isn't fixed, it could gradually slip back even a few more notches with continued use.

#### VEHICLES INVOLVED

Certain 1991 Saturn SL, SLI and SL2 four-door sedans within the following VIN range will require this campaign:

MZ100560 through MZ103297

Not all vehicles within the above VIN range are affected. Saturn records indicate that only 1,480 vehicles within this VIN range will require this campaign. Refer to the complete VIN list attached which details all vehicles requiring campaign correction.

#### OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Saturn (refer to owner letters included with this bulletin).

Saturn will also notify owners of vehicles not involved in this campaign. This is being done to proactively eliminate customer concerns regarding possible involvement of their vehicles in this campaign (refer to non-involved customer letter included with this bulletin).

#### FACILITY VIN LIST

A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, is enclosed for your follow-up program. The Facility VIN Listing contains:

- Complete Vehicle Identification Number;

- Owner name, address and telephone number; and

- VINs of vehicles, which according to Saturn records are in retail stock.

The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 91CO1.

Although these vehicles are assigned to your facility, it is important to note that owners can take their vehicles to the Saturn Retail Facility of their choice to have this campaign performed. In addition, a complete VIN list of all vehicles requiring this campaign is attached. Only those vehicles contained in this list are to have the campaign correction performed.

#### REMOTE OWNER STRATEGY

In order to minimize customer inconvenience and ensure the highest possible customer satisfaction, owners who live approximately 50 miles or more from an open Saturn Retail Facility will be contacted by Saturn to arrange to have their vehicle serviced at a convenient location. Saturn Field Service Engineers will personally oversee this activity. Therefore, you may notice that not all vehicles which were sold by you are on your Facility VIN Listing.

#### TRANSFER OF CAMPAIGN RESPONSIBILITY

Saturn vehicles that have been sold by you, which may be in closer proximity to another Saturn Retailer, will still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, campaign responsibility may be transferred by contacting the Saturn Assistance Center (800-828-2112, prompt 6). The Assistance Center will aid in identifying the proper servicing Retailer. All changes to campaign responsibility will be reflected in your next monthly Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.11.3 of the Retailer Service Reference Guide (Notifying Saturn of Vehicle Status Change).

#### RETAILER RESPONSIBILITY

Retailers are to service all vehicles involved in this campaign, at no charge to the owner, regardless of mileage, age of vehicle or ownership.

In the future, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory or it is in your retail facility for service, you should take the steps necessary to ensure the campaign correction has been corrected before reselling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted and arrangements made to make the required correction according to the instructions contained in this bulletin.

#### PARTS INFORMATION

A pre-shipment of parts required to perform this campaign has been automatically sent to you from Saturn Service Parts Operations (SSPO). These initial shipments are to aid the Retailer in campaign preparation and ensure minimal customer inconvenience. Part replenishment requirements may be directed to your respective Saturn Service Parts Order Analyst.

Required Parts Quantity Required Part Number Description Per Vehicle ---------- ---------------------- ----------- 21045501 Recliner Assembly Driver Seat-Outer 1 21045503 Recliner Assembly Driver Seat-Inner 1 21045502 Recliner Assembly Passenger Seat-Outer 1 21045504 Recliner Assembly Passenger Seat-Inner 1

#### NOTE: A small quantity of Loctites 242 is required, as indicated in the service procedure, and may be procured locally. However, if required, it may be ordered from Saturn Service Parts Operations as a ship-direct part (P/N 21485277).

#### SERVICE PROCEDURE

PART I - FRONT SEATBACK RECLINER MECHANISM REPLACEMENT - DRIVER SEAT

Removal of Driver Seat

1. Remove lock pin and disconnect seat belt electrical connector (driver side only).

2. Push lap belt through guide loop on seat.

3. Remove four seat adjuster-to-vehicle attaching bolts and remove seat from vehicle.

#### Note: Place seat on clean protected work surface.

Removal of OLD Recliner Assembly Mechanism

1. Remove recliner handle.

2. Remove seat riser knob, if equipped (SL2 only).

3. Remove seat adjuster side covers.

4. Remove recliner lever.

5. Disengage seat cushion cover rear J-strip at bottom of seat cushion frame.

6. Remove four recliner-to-seat-cushion attaching bolts, and remove seatback assembly with recliners attached.

7. Disengage seatback cover J-strips at the bottom of the seatback cover and slide the seatback cover up to expose recliner attaching bolts.

8. Remove four recliner-to-seatback attaching bolts (two per side).

9. Separate recliners from cross tube and remove recliner covers.

PART II - Installation of NEW Recliner Assembly Mechanism - Driver Seat

1. Install recliner covers to NEW recliners.

2. Assemble NEW recliners to cross tube.

3. Install recliner and cross tube assembly to seatback with four recliner-to-seatback attaching bolts (two per side).

Torque: All four recliner-to-seatback attaching bolts to 27 N-m (20 ft-lb).

4. Pull seat covers down and engage J-strips.

5. Install seatback assembly to seat cushion assembly with four recliner-to-seat- cushion attaching bolts.

Torque: All four recliner-to-seat-cushion attaching bolts to 27 N-m (20 ft-lb).

6. Wrap seat cushion cover over recliner cross tube and engage seat cover rear J-strip to seat cushion frame.

7. Install recliner lever.

8. Install seat adjuster side covers.

9. Install seat riser knob, if equipped (SL2 only).

10. Install recliner handle.

#### Note: Inspect seat-adjuster timing for equal fore/aft alignment.

PART III - Installation of Driver Seat in Vehicle

1. Apply Loctites 242 to all four seat adjuster-to-vehicle attaching bolts prior to installation.

2. Position seat in vehicle and install two front seat adjuster-to-vehicle attaching bolts.

3. Install two rear seat adjuster-to-vehicle attaching bolts.

Torque: All four seat adjuster-to-vehicle attaching bolts to 35 N-m (26 ft-lb).

4. Insert lap belt through guide loop on seat.

5. Connect seat belt electrical connector and insert lock pin (driver side only).

6. Cycle recliner to full forward position and return to upright position to ensure proper seatback recliner mechanism operation.

PART IV - Passenger Seat

1. Repeat driver-seat procedure on passenger seat (except as noted).

#### CAMPAIGN COMPLETION LABEL

Upon completion of the campaign, a Campaign Completion Label is to be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (9 1 CO 1) and the five (5) digit facility code of the Retailer performing the campaign service.

#### CREDIT

To receive credit for this campaign, submit a claim with the information indicated below:

Failed Parts Labor Labor Add Repair Performed Part Number Allowance OP Hours Hours --------------------------- ---------- --------- ----- ----- ----- Remove and replace passenger and driver seat inner/outer 21045501 ** V6590 1.3 0.1 recliner assembly mechanism

* Campaign Administrative Allowance.

** The Parts Allowance should be the sum total of the current SSPO Retailer Net price plus 3O% of all parts required for the repair.

#### Note: Retailer can include $0.75 as a miscellaneous sale for Loctite 242.

Refer to the Saturn Claims Processing Manual for details on Product Campaign Claim Submission.

#### VIN LIST OF VEHICLES REQUIRING CAMPAIGN CORRECTION

MZ100560 MZ100623 MZ100725 MZ100561 MZ100624 MZ100729 MZ100562 MZ100625 MZ100731 MZ100563 MZ100626 MZ100732 MZ100564 MZ100627 MZ100733 MZ100565 MZ100628 MZ100735 MZ100566 MZ100629 MZ100736 MZ100567 MZ100630 MZ100737 MZ100568 MZ100631 MZ100740 MZ100569 MZ100632 MZ100746 MZ100570 MZ100633 MZ100747 MZ100571 MZ100634 MZ100754 MZ100572 MZ100635 MZ100757 MZ100573 MZ100636 MZ100758 MZ100574 MZ100638 MZ100761 MZ100575 MZ100644 MZ100764 MZ100576 MZ100647 MZ100766 MZ100577 MZ100653 MZ100767 MZ100578 MZ100659 MZ100768 MZ100579 MZ100660 MZ100769 MZ100584 MZ100662 MZ100770 MZ100585 MZ100675 MZ100771 MZ100586 MZ100677 MZ100772 MZ100587 MZ100679 MZ100773 MZ100588 MZ100681 MZ100778 MZ100589 MZ100682 MZ100779 MZ100590 MZ100683 MZ100780 MZ100591 MZ100684 MZ100783 MZ100592 MZ100685 MZ100784 MZ100593 MZ100686 MZ100787 MZ100594 MZ100687 MZ100790 MZ100595 MZ100688 MZ100791 MZ100596 MZ100689 MZ100795 MZ100597 MZ100690 MZ100798 MZ100598 MZ100691 MZ100800 MZ100599 MZ100692 MZ100801 MZ100600 MZ100693 MZ100804 MZ100601 MZ100694 MZ100807 MZ100602 MZ100695 MZ100808 MZ100603 MZ100696 MZ100809 MZ100606 MZ100698 MZ100811 MZ100607 MZ100700 MZ100812 MZ100612 MZ100703 MZ100813 MZ100615 MZ100709 MZ100814 MZ100617 MZ100711 MZ100815 MZ100618 MZ100716 MZ100816 MZ100619 MZ100718 MZ100817 MZ100620 MZ100722 MZ100818 MZ100621 MZ100723 MZ100821 MZ100622 MZ100724 MZ100822

MZ100823 MZ100889 MZ100939 MZ100825 MZ100890 MZ100946 MZ100826 MZ100891 MZ100947 MZ100827 MZ100892 MZ100948 MZ100828 MZ100893 MZ100949 MZ100829 MZ100894 MZ100950 MZ100830 MZ100895 MZ100951 MZ100833 MZ100896 MZ100952 MZ100837 MZ100897 MZ100953 MZ100839 MZ100898 MZ100954 MZ100842 MZ100899 MZ100955 MZ100843 MZ100900 MZ100956 MZ100844 MZ100901 MZ100957 MZ100846 MZ100902 MZ100958 MZ100847 MZ100903 MZ100959 MZ100848 MZ100904 MZ100960 MZ100849 MZ100905 MZ100961 MZ100851 MZ100906 MZ100962 MZ100852 MZ100907 MZ100963 MZ100853 MZ100908 MZ100964 MZ100854 MZ100909 MZ100965 MZ100856 MZ100910 MZ100966 MZ100857 MZ100911 MZ100967 MZ100858 MZ100912 MZ100968 MZ100859 MZ100913 MZ100969 MZ100861 MZ100914 MZ100970 MZ100862 MZ100915 MZ100971 MZ100863 MZ100916 MZ100972 MZ100864 MZ100917 MZ100973 MZ100866 MZ100918 MZ100974 MZ100867 MZ100919 MZ100975 MZ100868 MZ100920 MZ100976 MZ100869 MZ100921 MZ100977 MZ100871 MZ100922 MZ100978 MZ100872 MZ100923 MZ100979 MZ100873 MZ100924 MZ100980 MZ100874 MZ100925 MZ100981 MZ100876 MZ100926 MZ100982 MZ100877 MZ100927 MZ100983 MZ100878 MZ100928 MZ100984 MZ100879 MZ100929 MZ100985 MZ100880 MZ100930 MZ100986 MZ100881 MZ100931 MZ100987 MZ100882 MZ100932 MZ100988 MZ100883 MZ100933 MZ100989 MZ100884 MZ100934 MZ100990 MZ100885 MZ100935 MZ100991 MZ100886 MZ100936 MZ100992 MZ100887 MZ100937 MZ100993 MZ100888 MZ100938 MZ100994

MZ100995 MZ101050 MZ101102 MZ100996 MZ101051 MZ101103 MZ100998 MZ101052 MZ101104 MZ100999 MZ101053 MZ101106 MZ101000 MZ101054 MZ101107 MZ101001 MZ101055 MZ101108 MZ101002 MZ101056 MZ101109 MZ101003 MZ101057 MZ101111 MZ101004 MZ101058 MZ101112 MZ101005 MZ101059 MZ101113 MZ101006 MZ101060 MZ101114 MZ101007 MZ101061 MZ101115 MZ101008 MZ101062 MZ101116 MZ101009 MZ101063 MZ101117 MZ101010 MZ101064 MZ101118 MZ101011 MZ101065 MZ101119 MZ101012 MZ101066 MZ101120 MZ101013 MZ101067 MZ101121 MZ101014 MZ101068 MZ101122 MZ101016 MZ101069 MZ101123 MZ101017 MZ101070 MZ101124 MZ101018 MZ101071 MZ101125 MZ101019 MZ101072 MZ101126 MZ101021 MZ101073 MZ101127 MZ101022 MZ101074 MZ101128 MZ101023 MZ101075 MZ101129 MZ101024 MZ101076 MZ101130 MZ101026 MZ101077 MZ101131 MZ101027 MZ101078 MZ101132 MZ101028 MZ101079 MZ101133 MZ101029 MZ101080 MZ101134 MZ101031 MZ101081 MZ101135 MZ101032 MZ101082 MZ101136 MZ101033 MZ101083 MZ101137 MZ101034 MZ101084 MZ101138 MZ101035 MZ101085 MZ101139 MZ101036 MZ101086 MZ101140 MZ101037 MZ101087 MZ101141 MZ101038 MZ101088 MZ101142 MZ101039 MZ101089 MZ101143 MZ101040 MZ101090 MZ101144 MZ101041 MZ101091 MZ101145 MZ101042 MZ101092 MZ101146 MZ101043 MZ101093 MZ101147 MZ101044 MZ101094 MZ101148 MZ101045 MZ101096 MZ101149 MZ101046 MZ101097 MZ101150 MZ101047 MZ101098 MZ101151 MZ101048 MZ101099 MZ101152 MZ101049 MZ101100 MZ101153

MZ101154 MZ101209 MZ101270 MZ101155 MZ101210 MZ101271 MZ101156 MZ101211 MZ101272 MZ101157 MZ101212 MZ101273 MZ101158 MZ101213 MZ101274 MZ101159 MZ101214 MZ101276 MZ101160 MZ101216 MZ101277 MZ101161 MZ101217 MZ101278 MZ101162 MZ101218 MZ101279 MZ101163 MZ101219 MZ101280 MZ101164 MZ101221 MZ101282 MZ101166 MZ101222 MZ101283 MZ101167 MZ101223 MZ101284 MZ101168 MZ101224 MZ101285 MZ101169 MZ101226 MZ101286 MZ101171 MZ101227 MZ101287 MZ101172 MZ101228 MZ101288 MZ101173 MZ101229 MZ101289 MZ101174 MZ101231 MZ101290 MZ101176 MZ101232 MZ101292 MZ101177 MZ101233 MZ101293 MZ101178 MZ101234 MZ101294 MZ101179 MZ101236 MZ101295 MZ101181 MZ101237 MZ101296 MZ101182 MZ101238 MZ101297 MZ101183 MZ101239 MZ101298 MZ101184 MZ101241 MZ101299 MZ101186 MZ101242 MZ101300 MZ101187 MZ101243 MZ101301 MZ101188 MZ101244 MZ101302 MZ101189 MZ101246 MZ101303 MZ101189 MZ101247 MZ101304 MZ101191 MZ101248 MZ101306 MZ101192 MZ101249 MZ101307 MZ101193 MZ101251 MZ101308 MZ101194 MZ101252 MZ101309 MZ101195 MZ101253 MZ101312 MZ101196 MZ101254 MZ101313 MZ101197 MZ101256 MZ101314 MZ101198 MZ101257 MZ101316 MZ101199 MZ101258 MZ101317 MZ101200 MZ101259 MZ101319 MZ101201 MZ101261 MZ101321 MZ101202 MZ101262 MZ101323 MZ101203 MZ101263 MZ101324 MZ101204 MZ101264 MZ101327 MZ101205 MZ101266 MZ101328 MZ101206 MZ101267 MZ101329 MZ101207 MZ101268 MZ101330 MZ101208 MZ101269 MZ101331

MZ101332 MZ101393 MZ101448 MZ101333 MZ101394 MZ101449 MZ101334 MZ101395 MZ101450 MZ101335 MZ101396 MZ101451 MZ101336 MZ101397 MZ101452 MZ101337 MZ101398 MZ101453 MZ101338 MZ101399 MZ101454 MZ101339 MZ101400 MZ101455 MZ101340 MZ101401 MZ101456 MZ101341 MZ101402 MZ101457 MZ101342 MZ101403 MZ101458 MZ101343 MZ101404 MZ101459 MZ101344 MZ101405 MZ101460 MZ101351 MZ101406 MZ101461 MZ101352 MZ101407 MZ101462 MZ101353 MZ101408 MZ101463 MZ101354 MZ101409 MZ101464 MZ101355 MZ101410 MZ101465 MZ101356 MZ101411 MZ101466 MZ101357 MZ101412 MZ101467 MZ101358 MZ101413 MZ101468 MZ101359 MZ101414 MZ101469 MZ101360 MZ101415 MZ101470 MZ101361 MZ101416 MZ101471 MZ101362 MZ101417 MZ101472 MZ101363 MZ101418 MZ101473 MZ101364 MZ101419 MZ101474 MZ101366 MZ101420 MZ101475 MZ101367 MZ101421 MZ101476 MZ101368 MZ101422 MZ101477 MZ101369 MZ101423 MZ101478 MZ101371 MZ101424 MZ101479 MZ101372 MZ101426 MZ101480 MZ101373 MZ101427 MZ101481 MZ101374 MZ101428 MZ101482 MZ101376 MZ101429 MZ101483 MZ101377 MZ101431 MZ101484 MZ101378 MZ101432 MZ101486 MZ101379 MZ101433 MZ101487 MZ101381 MZ101434 MZ101488 MZ101382 MZ101436 MZ101489 MZ101383 MZ101437 MZ101491 MZ101384 MZ101438 MZ101492 MZ101386 MZ101439 MZ101493 MZ101387 MZ101441 MZ101494 MZ101388 MZ101442 MZ101496 MZ101389 MZ101443 MZ101497 MZ101390 MZ101444 MZ101498 MZ101391 MZ101446 MZ101499 MZ101392 MZ101447 MZ101501

MZ101502 MZ101553 MZ101609 MZ101503 MZ101554 MZ101610 MZ101504 MZ101555 MZ101612 MZ101506 MZ101556 MZ101613 MZ101507 MZ101557 MZ101614 MZ101508 MZ101558 MZ101615 MZ101509 MZ101559 MZ101617 MZ101510 MZ101560 MZ101618 MZ101511 MZ101561 MZ101619 MZ101512 MZ101562 MZ101620 MZ101513 MZ101563 MZ101622 MZ101514 MZ101564 MZ101623 MZ101515 MZ101565 MZ101624 MZ101516 MZ101566 MZ101625 MZ101517 MZ101567 MZ101627 MZ101518 MZ101568 MZ101628 MZ101519 MZ101569 MZ101629 MZ101520 MZ101570 MZ101630 MZ101521 MZ101572 MZ101631 MZ101522 MZ101573 MZ101632 MZ101523 MZ101574 MZ101633 MZ101524 MZ101575 MZ101634 MZ101525 MZ101577 MZ101635 MZ101526 MZ101578 MZ101636 MZ101527 MZ101579 MZ101637 MZ101528 MZ101580 MZ101638 MZ101529 MZ101582 MZ101639 MZ101530 MZ101583 MZ101640 MZ101531 MZ101584 MZ101641 MZ101532 MZ101585 MZ101642 MZ101533 MZ101587 MZ101643 MZ101534 MZ101588 MZ101644 MZ101535 MZ101589 MZ101645 MZ101536 MZ101590 MZ101646 MZ101537 MZ101592 MZ101647 MZ101538 MZ101593 MZ101648 MZ101539 MZ101594 MZ101649 MZ101540 MZ101595 MZ101650 MZ101541 MZ101596 MZ101651 MZ101542 MZ101597 MZ101652 MZ101543 MZ101598 MZ101653 MZ101544 MZ101599 MZ101654 MZ101545 MZ101600 MZ101655 MZ101546 MZ101601 MZ101656 MZ101547 MZ101602 MZ101657 MZ101548 MZ101603 MZ101658 MZ101549 MZ101604 MZ101659 MZ101550 MZ101605 MZ101660 MZ101551 MZ101607 MZ101661 MZ101552 MZ101608 MZ101662

MZ101663 MZ101719 MZ101787 MZ101664 MZ101720 MZ101788 MZ101665 MZ101722 MZ101789 MZ101667 MZ101723 MZ101792 MZ101668 MZ101724 MZ101793 MZ101669 MZ101725 MZ101794 MZ101670 MZ101727 MZ101795 MZ101672 MZ101729 MZ101797 MZ101673 MZ101730 MZ101798 MZ101674 MZ101732 MZ101799 MZ101675 MZ101733 MZ101800 MZ101677 MZ101734 MZ101802 MZ101678 MZ101735 MZ101803 MZ101679 MZ101736 MZ101804 MZ101680 MZ101737 MZ101805 MZ101682 MZ101739 MZ101807 MZ101683 MZ101740 MZ101809 MZ101684 MZ101742 MZ101810 MZ101685 MZ101743 MZ101812 MZ101687 MZ101745 MZ101813 MZ101688 MZ101747 MZ101815 MZ101689 MZ101748 MZ101816 MZ101690 MZ101749 MZ101817 MZ101691 MZ101750 MZ101818 MZ101692 MZ101752 MZ101819 MZ101693 MZ101753 MZ101820 MZ101694 MZ101754 MZ101821 MZ101695 MZ101755 MZ101822 MZ101696 MZ101758 MZ101823 MZ101697 MZ101759 MZ101824 MZ101698 MZ101760 MZ101825 MZ101699 MZ101762 MZ101826 MZ101700 MZ101763 MZ101827 MZ101701 MZ101764 MZ101828 MZ101702 MZ101765 MZ101829 MZ101703 MZ101767 MZ101830 MZ101704 MZ101768 MZ101831 MZ101705 MZ101770 MZ101832 MZ101706 MZ101771 MZ101833 MZ101707 MZ101773 MZ101834 MZ101708 MZ101774 MZ101835 MZ101709 MZ101775 MZ101837 MZ101710 MZ101776 MZ101838 MZ101711 MZ101778 MZ101839 MZ101712 MZ101779 MZ101840 MZ101713 MZ101780 MZ101842 MZ101714 MZ101782 MZ101843 MZ101715 MZ101783 MZ101844 MZ101717 MZ101784 MZ101845 MZ101718 MZ101786 MZ101848

MZ101850 MZ101962 MZ102078 MZ101854 MZ101965 MZ102081 MZ101855 MZ101978 MZ102084 MZ101858 MZ101980 MZ102086 MZ101861 MZ101982 MZ102087 MZ101863 MZ101985 MZ102088 MZ101864 MZ101988 MZ102089 MZ101866 MZ101989 MZ102091 MZ101867 MZ101992 MZ102092 MZ101868 MZ101993 MZ102093 MZ101870 MZ101995 MZ102094 MZ101871 MZ101999 MZ102095 MZ101872 MZ102002 MZ102096 MZ101874 MZ102005 MZ102097 MZ101875 MZ102008 MZ102100 MZ101876 MZ102010 MZ102101 MZ101879 MZ102011 MZ102105 MZ101883 MZ102013 MZ102106 MZ101887 MZ102016 MZ102108 MZ101888 MZ102019 MZ102111 MZ101890 MZ102022 MZ102112 MZ101894 MZ102023 MZ102116 MZ101895 MZ102027 MZ102117 MZ101897 MZ102030 MZ102118 MZ101900 MZ102034 MZ102119 MZ101903 MZ102038 MZ102121 MZ101904 MZ102039 MZ102123 MZ101906 MZ102040 MZ102124 MZ101907 MZ102044 MZ102126 MZ101908 MZ102047 MZ102128 MZ101910 MZ102049 MZ102129 MZ101913 MZ102050 MZ102133 MZ101916 MZ102051 MZ102134 MZ101918 MZ102052 MZ102135 MZ101922 MZ102053 MZ102136 MZ101925 MZ102054 MZ102139 MZ101929 MZ102056 MZ102140 MZ101933 MZ102058 MZ102142 MZ101937 MZ102059 MZ102144 MZ101939 MZ102061 MZ102145 MZ101940 MZ102062 MZ102147 MZ101942 MZ102063 MZ102148 MZ101943 MZ102064 MZ102150 MZ101944 MZ102065 MZ102151 MZ101947 MZ102067 MZ102153 MZ101950 MZ102069 MZ102157 MZ101954 MZ102070 MZ102159 MZ101956 MZ102072 MZ102161 MZ101959 MZ102073 MZ102162 MZ101961 MZ102074 MZ102163

MZ102166 MZ102226 MZ102312 MZ102167 MZ102227 MZ102315 MZ102169 MZ102228 MZ102317 MZ102171 MZ102229 MZ102319 MZ102174 MZ102230 MZ102320 MZ102178 MZ102231 MZ102321 MZ102179 MZ102232 MZ102322 MZ102180 MZ102233 MZ102323 MZ102181 MZ102234 MZ102324 MZ102184 MZ102235 MZ102325 MZ102186 MZ102236 MZ102326 MZ102187 MZ102237 MZ102327 MZ102188 MZ102238 MZ102329 MZ102189 MZ102239 MZ102330 MZ102190 MZ102240 MZ102331 MZ102191 MZ102241 MZ102332 MZ102192 MZ102242 MZ102333 MZ102195 MZ102243 MZ102334 MZ102196 MZ102244 MZ102335 MZ102197 MZ102245 MZ102336 MZ102198 MZ102246 MZ102339 MZ102199 MZ102249 MZ102340 MZ102201 MZ102251 MZ102341 MZ102202 MZ102253 MZ102344 MZ102203 MZ102254 MZ102345 MZ102204 MZ102255 MZ102346 MZ102205 MZ102258 MZ102347 MZ102206 MZ102260 MZ102348 MZ102207 MZ102261 MZ102349 MZ102208 MZ102262 MZ102350 MZ102209 MZ102263 MZ102351 MZ102210 MZ102265 MZ102442 MZ102211 MZ102266 MZ102443 MZ102212 MZ102269 MZ102485 MZ102213 MZ102271 MZ102492 MZ102214 MZ102272 MZ102563 MZ102215 MZ102274 MZ102574 MZ102216 MZ102281 MZ102577 MZ102217 MZ102287 MZ102614 MZ102218 MZ102289 MZ102644 MZ102219 MZ102290 MZ102677 MZ102220 MZ102295 MZ102678 MZ102221 MZ102298 MZ102683 MZ102222 MZ102303 MZ102723 MZ102223 MZ102305 MZ102736 MZ102224 MZ102306 MZ102762 MZ102225 MZ102308 MZ102770

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Dear Saturn Owner,

Whenever you put as much into building something as we have into building the first Saturns, you want everything to be absolutely perfect . . . which is why we're writing.

We've recently learned that the front seatback recliners in about 1500 early production cars may not perform as they should. After a car has been driven for a while, if you lean back while you're sitting in one of the front seats, the seatback might slip a notch or two. If this isn't fixed, it could gradually slip back even a few more notches with continued use - so, of course, you'll want to get this repaired right away.

What Saturn To keep this from happening, we will, of course, will do replace the mechanisms at no cost to you and with the least inconvenience possible.

What you Please contact your Saturn Retailer right away to should do arrange a service date.

Just so you're aware, the labor for this service shouldn't take more than an hour and a half-although a little additional time may be required for paperwork and processing.

When you go for your appointment, be sure to bring along the enclosed Owner Reply Card so that your Retailer can properly identify your Saturn.

If you no longer own the Saturn, please let us know by completing the postage paid Owner Reply Card and returning it to us.

We sincerely regret any inconvenience this causes you. And we want to assure you that we will continue to do whatever we can to make you completely satisfied with your new Saturn.

Sincerely,

Saturn Corporation

Dear Saturn Owner,

Whenever you put as much into building something as we have into building the first Saturns, you want everything to be absolutely perfect . . . which is why we're writing.

We've recently learned that the front seatback recliners in about 1500 early production cars may not perform as they should. After a car has been driven for a while, if you lean back while you're sitting in one of the front seats, the seatback might slip a notch or two. If this isn't fixed, it could gradually slip back even a few more notches with continued use - so, of course, you'll want to get this repaired right away.

What Saturn To keep this from happening, we will, of course, will do replace the mechanisms at no cost to you and with the least inconvenience possible.

Given that our records show that you live a good distance away from your Saturn Retailer, we've arranged for a Saturn Assistance Center Advisor to contact you to schedule a mutually agreeable time and place where we can take care of the repair.

What you Please think about a time when your car could be made should do available for service.

If you no longer own the Saturn, please let us know by completing the postage paid Owner Reply Card and returning it to us.

We sincerely regret any inconvenience this causes you. And we want to assure you that we will continue to do whatever we can to make you completely satisfied with your new Saturn. If you have any questions, please just give us a call on our toll-free number, 1-800-553-6000.

Sincerely,

Saturn Corporation

Dear Saturn Owner,

You may have heard recently about a Saturn "recall" and we want to let you know what this is all about . . . and especially to let you know that your car is not involved.

Whenever you put as much into building something as we have into building the first Saturns, you want everything to be absolutely perfect - which is why we're writing.

Actually, the problem affects less than 1500 of the first Saturns we built. It seems that on these particular cars, the front seatback recliner mechanisms may not perform exactly as they should. If too much force is exerted on the upper portion of the seatback, the mechanisms may not catch and the seatback might slip a notch or two.

Again, we want to assure you that your car is not affected. And we'll always be doing whatever we can to make you - and every other customer - completely satisfied.

Sincerely,

Saturn Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.