PROTECTION PLAN PROVISIONS REGARDING DEMO VEHICLES. Saturn Saturn 1991

For 1990-2009 cars

# PROTECTION PLAN PROVISIONS REGARDING DEMO VEHICLES

#### Subject: Owner Protection Plan Provisions Regarding Demonstrator Vehicles -----------------------------------------------------------------------------

Two key elements of Saturn's Owner Protection Plan, the New Car Limited Warranty and the Moneyback Guarantee, contain specific references to Retailer demonstrator vehicles. The purpose of this bulletin is to define the term "demonstrator" as it applies to Saturn Owner Protection Plan provisions.

The Saturn Service Policies and Procedures Manual provides for warranty extension of up to 1,000 miles (beyond the specified New Car Limited Warranty mileage), for actual miles put on the vehicle prior to retail delivery. These miles may have accumulated during testing at the assembly plant, during shipping, or while the vehicle was at the Retail facility. This mileage extension policy does not apply to Retailer demonstrator vehicles.

In addition, under the provisions of the Moneyback Guarantee program, demonstrator and used vehicles are specifically excluded from Moneyback Guarantee eligibility. Retailers who sell demonstrator vehicles should properly complete the Moneyback Guarantee Sales Transaction form and obtain the customer's signature on the form to ensure that customers are fully informed regarding Moneyback Guarantee program eligibility (Refer to Service Information Bulletin 91-1-13).

Saturn defines a Retailer demonstrator as any vehicle that is, or has been, used by a Retailer for any of the following purposes:

- Designated or reserved exclusively for customer demonstration and test drives.

- Made available to be driven by customers, retail personnel or others for "loaner" use, errands, company business or personal use.

These conditions apply regardless of whether or not the vehicle was ever titled to the Retailer. Please note that vehicles available for retail sale that are occasionally driven by prospective customers for test drive purposes are not considered demonstrator vehicles with respect to Owner Protection Plan administration.

For additional information on administering vehicle warranty, please refer to the Saturn Service Policies and Procedures Manual. Moneyback Guarantee program policies and procedures are described in Service Information Bulletin 91-1-13.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.